Receptionist Job Vacancies in Dibrugarh

- Warmly welcome and assist guests on arrivalhandle the check-in process, verify guest details, allocate rooms and issue keys in accordance with hotel procedures.- Manage departure proceduresprocess guest check-out, settle bills, collect payments, issue receipts and ensure room keys are returned- Handle room reservations and enquiries via phone, email and walk-ins: record bookings, cancellations, special requests and update the hotels system accordingly.- Provide accurate information about the hotels services, facilities, room types, pricing, promotional offers and local area attractions to guests and visitors.- Maintain the front desk and lobby area: ensure it remains clean, professional, well-stocked with guest information/brochures and reflects the desired image of IRROI HOTEL- Operate telephone switchboard, receive incoming-outgoing calls, direct messages and handle guest mails/packages in line with hotel standards- Monitor guest access and security in the lobby/front desk areaobserve for any irregularities or unauthorized activities and follow hotel security protocols- Ensure correct posting of guest charges, maintain guest folios/accounts, reconcile cash or payment transactions at end of shift and handover smoothly to next duty- Work flexible shifts including mornings/evenings/weekends/holidays to ensure front-desk coverage; ensure proper shift handover and maintain logbooks or shift reports.- Stay updated with hotel policies, room inventory status, tariff changes, promotions, and use the property management system (PMS) and other software efficiently.

The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves assisting passengers with flight schedules, fare details, cancellations, refunds, and rebooking, while ensuring high standards of customer service and accuracy in all ticketing operations. Key ResponsibilitiesMake flight bookings and reservations for customers using GDS systems (Amadeus, Galileo, Sabre, etc.).Issue, reissue, and cancel flight tickets according to airline policies and fare rules.Provide fare quotations, ticket options, and travel itineraries to clients.Handle customer queries related to schedules, baggage, visa, and travel documentation.Ensure accurate data entry for Passenger Name Records (PNR) and ticket details.Maintain up-to-date knowledge of airline regulations, routes, and promotions.Process refunds, date changes, and special requests as per airline procedures.Coordinate with airlines, travel partners, and customers to resolve issues.Maintain records of daily bookings, invoices, and sales reports.Cross-sell additional travel products (hotel bookings, insurance, tour packages, etc.).Ensure compliance with IATA and airline standards.Deliver excellent customer service and assist in post-ticketing support. Required Skills & CompetenciesStrong knowledge of Global Distribution Systems (GDS) Amadeus, Galileo, Sabre, or Worldspan.Understanding of airline fare rules, classes, and ticketing procedures.Excellent communication and interpersonal skills.Customer service orientation and problem-solving ability.Attention to detail and accuracy in data handling.Time management and ability to work in a fast-paced environment.Teamwork and coordination with operations and finance departments.Computer proficiency (MS Office, email, booking systems).Knowledge of travel documentation (passport, visa, etc.). Educational & Professional RequirementsMinimum Qualification: 10+2 / Graduate in any disciplineDiploma or certification in Aviation, Air Ticketing, or Travel & Tourism Management preferredExperience: 03 years (Freshers with relevant training can apply)Proficiency in English and local languages Work EnvironmentOffice-based or airport-based ticketing deskShift-based work, including weekends and holidaysRequires coordination with airlines and travel agents

Branch Operations Specialist DutiesOversee day-to-day operations of branch locationEnsure efficient and compliant handling of customer transactionsTrain and supervise branch staffDevelop and implement operational proceduresMonitor branch performance and identify areas for improvementBranch Operations Specialist SkillsBranch operations specialistBranch Operations Specialist RequirementsExperience in branch operationsKnowledge of banking processes and proceduresStrong organizational and time management skillsExcellent communication and interpersonal abilitiesAbility to work independently and as part of a teamAttention to detail