Quality Analyst Job Vacancies in Malad West

Hiring for 1 interior site supervisor Job in Malad West, Mumbai,Vendor Manager,Labour Officer,Quality Assurance Analyst,Site Supervisor, with minimum 2 Years Experience,Required Educational Qualification is : Higher Secondary, Secondary School, Vocational Course, Diploma with Good knowledge in Vendor Manager,Labour Officer,Quality Assurance Analyst,Site Supervisor etc.

Hiring #QualityAnalystWith minimum 1 year international BPO experience as QAPackage:CTC 4.75LPARelocation acceptable from any part of IndiaJob Location: Malad - MumbaiWhatsApp HR- IT Brisk

Verification of employee details over phone calls and mailsMIS preparation and updation for the number of cases processed during the dayTrack mails flowing throughout the dayMaintenance and updation of log files on daily basisChecking and preparation of templates and reports daily to be sent to clientsHelp in the backend processing (updations)

Monitoring callsAssess agent performanceThe improvement of overall process performanceThe improvement of call, voice, and email quality made by executivesReduction of agent attritionHighlighting areas of risk within your businessIdentifying and addressing potential customer interaction issuesIncreased customer satisfaction and improved closures

FOR QA Candidate KRA: Complies the data from QC and Prepare the COA as per manufacturing. Review the Quality Assurance documents i.e., product specification, literature, artwork. Testing of products. Searching the pharmaceutical literature from google and pharmaceutical site.

Roles and Responsibilities:Implement and ensure Call Quality Audit.Implement relevant measures to achieve desired level of Customer Satisfaction.Monitor Call Quality & Analyse training gaps required for Customer Satisfaction.Conduct timely review and prepare Monitoring Improvement planTo ensure that our call centre agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business.Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.Work on a continuous process of evaluating and identifying key behaviour that drives sale and improve customer experiences. Tracking and measuring the transaction monitoring compliance against the sampling targetOwn and contribute to the management of Complaint/Issue tracking, resolution and analysis

As a Quality Analyst, you will ensure that our products meet the highest standards of quality before they reach our customers. Your role is vital in maintaining the companys reputation and improving customer satisfaction.**Key Responsibilities:**- **Conduct Quality Inspections:** Regularly assess products during and after production to identify any defects and ensure they comply with standards.- **Analyze Quality Data:** Review data from inspections to identify trends, recurring issues, and areas for improvement in the production process.- **Report Findings:** Document and communicate quality issues to the production team and management, providing clear summaries and actionable insights.- **Develop Quality Standards:** Assist in creating and updating quality control procedures to maintain and enhance product quality.- **Train Staff:** Support and conduct training sessions for team members on quality standards and practices to ensure consistent understanding and compliance.- **Collaborate with Teams:** Work closely with production and testing teams to troubleshoot quality-related issues and implement solutions.**Required Skills and Expectations:**Candidates should have a minimum of 2 to 4 years of experience in quality analysis, ideally in a manufacturing setting. A basic education of 12th pass is required. Attention to detail is essential, as is the ability to analyze and interpret data. Strong communication skills are necessary to effectively report findings and collaborate with various teams. Candidates should be proactive, with problem-solving abilities to address issues as they arise. Reliability and commitment to quality are key traits were looking for in applicants.

About Process:-A Quality Analyst is a professional who evaluates products, systems and software to ensure they are free of defects and meet an organization's quality standards.Title :- Quality AnalystLocation :- Powai, MumbaiRequirement:-QA should have been a caller herself for min. 2-3yrs in a sales process & min.2yrs + experience as a Quality Analyst in any sales process preferably insurance & one for Life or Health renewal processMust have good knowledge of excel & all reports related to QualityMust speak read & write English, Hindi & MarathiCandidate to be of Central & Harbour location only or 10kms within the office radiusAtleast 2yrs stability in previous jobs & should have not changed too many jobs in the last 3yrs for any reasonsEducation:- Should be Graduate & above with minimum score of 65% in SSC, HSC & GraduationShift Timings :- Day Shift 9:30 am -7 pmWeekly off:- 1st Saturday and All SundaysAge :- 28-35yrs

Roles and Responsibilities:Implement and ensure Call Quality Audit.Implement relevant measures to achieve desired level of Customer Satisfaction.Monitor Call Quality & Analyse training gaps required for Customer Satisfaction.Conduct timely review and prepare Monitoring Improvement planTo ensure that our call centre agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business.Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.Work on a continuous process of evaluating and identifying key behaviour that drives sale and improve customer experiences. Tracking and measuring the transaction monitoring compliance against the sampling targetOwn and contribute to the management of Complaint/Issue tracking, resolution and analysis

The candidate is expected to have experience working with Finacle's liabilities module, familiarity with Finacle APIs for integration, basic understanding using Postman or SOAP UI for API testing, and a basic understanding of JSON for data handling. These skills are essential for effectively managing banking operations and ensuring smooth interactions with other systems and applications.Finacle liabilities - module (Mandatory)Finacle API - Integration FI Simulator - Financial Institution is a tool or software Postman or SOAP UI - API testingJSON - data handlingFinacle (Version 10.0)

Salary: 25,000 28,000 (Take Home)Qualification: HSC / GraduateExperience: 6 months to 2 years as a QA in Insurance Sales ProcessJoining: Immediate Joiners Preferred