Array ( [0] => quality-analyst [1] => chennai ) Quality Analyst 12th Pass Experience Jobs in Chennai
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Quality Analyst 12th Pass Experience Jobs in Chennai

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Hiring For Call Quality Analyst

Vprime Innovations

  • 2 - 7 yrs
  • 3.0 Lac/Yr
  • Ambattur Chennai
Computer Typing Skill Customer Experience Coach
Quality Analyst - please call 8939257775
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Quality Analyst

Riemen Solution Pvt Ltd

  • 1 - 2 yrs
  • 3.8 Lac/Yr
  • Ambattur Chennai
Quality Monitoring Call Monitoring Quality Analysis
Quality Analyst: Listen to calls recordings and provide insight and solution to operational management to maximize the customer satisfaction. Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends. Identify and support other opportunities for quality improvement across the team. Develop materials and process documentation to support training as and when required. Documenting quality issues, performance measures and quality improvements for management reviews. Create quality score cards to track performance level. Sharing feedback and briefings to associates to improve their quality. Coordinating and facilitate call calibrations. Able to identify the Root cause and share observations with Operations.
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