Quality Analyst 12th Pass Experience Jobs in Bangalore

Fixed Day Shift: The process has fixed day shift timings. Call Monitoring/Auditing: Conduct thorough call monitoring/auditing for customer care agents, providing detailed feedback on monitored calls.Parameter Evaluation: Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge.Language Proficiency: Understand conversations in English, Hindi, or regional languages (Kannada, Tamil, Malayalam, Telugu, Marathi, Gujarati, etc.) and provide relevant feedback.Scoring and Documentation: Fill out call auditing forms with accurate scores for assessed parameters.7QC Tools Knowledge: Demonstrate proficiency in using 7QC Tools like Pareto charts and histograms.Root Cause Analysis (RCA) Analysis: Perform detailed Root Cause Analysis (RCA) and ACPT Analysis for call audits. Agent, Customer, Process, and Technology (ACPT) Analysis: Perform detailed Agent, Customer, Process, and Technology (ACPT Analysis) to identify the cause of customer dissatisfaction on the call.Fatal and Non-Fatal Errors: Possess in-depth knowledge of fatal and non-fatal errors while auditing the calls.Call Calibration Sessions: Actively participate in call calibration sessions to ensure consistency in qualityassessments.

We are looking for 1 Quality Analyst Post in Bangalore / Bengaluru, Karnataka, with deep knowledge in QA-Quality Assurance,Quality Analysis and Required Educational Qualification is : Higher Secondary, Other Bachelor Degree

The Quality Specialist, RCM will participate in the execution of auditing and review activities focused on Revenue Cycle Functions. The auditing and review activity performed by the Quality Assurance Specialist is aimed at ensuring Greenway Revenue Services' business operations adhere to required corporate policy, process, and procedure, adhere to all applicable state and federal regulatory requirements as well as provide value and quality to customers.Essential Duties & ResponsibilitiesComplete quality audits and reviews to ensure RCM services rendered are compliant, of the highest quality, and provide value to our clients.Document data obtained during all quality activities consistent with company policies and procedures for educational feedbackConsciously create a workplace culture that is consistent with the overall organizations and that emphasizes the mission, vision, guiding principles, and values of the organizationCommunicate significant issues or developments identified during quality activities and provide recommended process improvements to the Manager as well as creates QA reports.Utilize methods, procedures, and metrics needed to ensure that quality standards and practices are attained.Assist in the ongoing evaluation of procedures and training methods to promote continual improvement of your team and the unit as directed by the Director.Participate in projects as assignedReview performance data that includes activity reports and spreadsheets to monitor and measure departmental productivity, goal achievement, and overall effectiveness with payment posting, insurance follow-up, charge posting, and as well as other activities associated with revenue cycle management services provided.Communicate/answer questions regarding client data and market billing compliance issues.Stay current with changing AR trends and alert specific RCM teams when issues arise

Conducting In-line inspections or mid-level QC and final audit, would involve in setting up the various checkpoints at critical areas and educating the in-house workers and production teamIdeal candidate should have prior experience in managing quality of wooden furniture. Only candidates with prior EXPERIENCE IN FURNITURE QC need to apply