Passenger Service Agent Job Vacancies in South 24 Parganas

The primary responsibility of a Passenger Service Executive is to ensure a smooth and pleasant experience for airline passengers. This includes providing assistance with baggage handling, resolving conflicts or issues that may arise, and managing multiple tasks simultaneously. Key responsibilities for a Passenger Service Executive include:1. Baggage Handling: Assisting passengers with checking in their luggage, ensuring it is properly tagged and loaded onto the correct flight.

Customer Service Associate Responsibilities:1.Attending training sessions to grow knowledge of products and to develop customer service skills.2.Resolving phone, walk-in, mail, fax, and email customer inquiries.3.Processing and logging incoming calls into the CRM system.4.Identifying customer needs.5.Forwarding and escalating inquiries to relevant individuals and departments.6.Contacting customers to give them accurate feedback on the progress of their inquiries.7.Providing outstanding customer service.8.Updating customer information as required.9.Maintaining confidentiality of information.10.Performing other duties as the need arises