Passenger Service Agent Fresher Jobs in Hazaribagh

As an Airport Information Desk Associate in Hazaribagh, India, you will be the first point of contact for travelers at the airport, providing them with essential information and assistance to ensure a smooth travel experience. This is a full-time position suitable for freshers who have completed at least the 10th grade.Key Responsibilities:1. Providing Information: You will guide passengers about flight schedules, boarding procedures, and airport facilities, helping them navigate the airport with ease.2. Assisting Passengers: You'll aid travelers with any queries, including directions to gates, baggage claim, and connecting flights, ensuring they feel supported throughout their journey.3. Handling Complaints: If passengers encounter issues, you will listen to their concerns and offer solutions or direct them to the appropriate department, ensuring effective resolution.4. Maintaining Communication: You will work closely with airline staff and other airport personnel to stay updated on flight status and share important information with travelers.Required Skills and Expectations:To succeed in this role, you should have excellent communication skills and a friendly demeanor. It is important to be patient and attentive while interacting with passengers from diverse backgrounds. A solid understanding of basic computer skills will be beneficial for accessing flight information and assistance. Being flexible with working hours and able to handle stressful situations will enhance your ability to provide outstanding service in a fast-paced environment.

A passenger service executive, also known as a passenger service agent or airline customer service agent, typically performs the following duties:Check-in: Assist passengers with check-in, including self-serve and assisted optionsVerify documents: Check tickets, passports, and boarding passes against passenger listsProvide boarding passes: Issue boarding passes and luggage tagsManage luggage: Weigh luggage and collect charges for overweight bagsDirect passengers: Guide passengers through security and to departure gatesProvide flight information: Announce flight delays, gate changes, and other flight informationHandle issues: Address issues with delayed, canceled, or missed flightsAssist passengers: Help passengers with mobility issues, unaccompanied children, and special assistanceProvide customer service: Respond to passenger inquiries and complaintsEnsure safety: Follow safety and security measures and promote safety in the airportComplete surveys: Complete passenger satisfaction surveysListen to feedback: Listen to passenger feedback and note itPassenger service executives typically work in airports and may work 5 to 6 days a week, 8 to 9 hours per day.

Passenger service: Assisting passengers with check-in, reservations, and rebooking flights Baggage: Checking baggage, weighing it, and charging for excess weight Boarding: Providing boarding passes, assigning seats, and directing passengers to the boarding gate Customer service: Answering questions, resolving complaints, and providing information about flight schedules and routes Safety and security: Following safety and security procedures, and escorting passengers through security Special assistance: Taking care of unaccompanied children, people with special needs, and VIPs Announcements: Making announcements over the public address system about flight delays, cancellations, and boarding Documentation: Updating computer records, completing pre-flight documents, and processing mileage points CONTACT HR-9218068638skytechaviation44@gmail.com