Manager CRM Graduate Fresher Jobs in Raipur

CRM (Female) for Automobile dealershipFull Job DescriptionTo ensure that Post sales follow up is done as per proposed timelineTo ensure that Voice of customer is recorded and entered in the system correctlyTo assist the Customer Relationship managerTo maintain weekly reports and share internally for solution analysisTo make a report of the delight parameters recorded across customer interaction.To ensure correct contact details of the customer are maintained in the system.To do a Root cause analysis of the complaints registered with the help of other functions.To follow new processes defined from time to time.To follow up on closure of complaints until customer confirms of satisfactionQualification & Skills: Experience in a similar role in the automotive industry, preferably in a dealership environment. MBA/Graduate. Excellent communication skills, with the ability to manage and motivate a team effectively. Excellent skills in the MS Office program (Word, Excel PPT, CRM DMS) Knowledge of industry regulations, health and safety standards.

Job Summary: To manage the relationship with the customer and ensure that customer retention rate achieves 90% on Y-O-Y Basis and sales of the customer increase by 25% average