Manager CRM 12th Pass Fresher Jobs in Delhi

Job descriptionYou'll be responsible for :- attending the clients through call assisting them through their Dubai work visa processexplaining the process andenrolling them with the company

Work from the office to support business growth activitiesIdentify and connect with potential clients via calls, emails, or messagesExplain products or services clearly to customersMaintain good relationships with clients and follow up regularlyHelp prepare proposals, quotations, and basic reportsWork with internal teams to meet client needsAchieve daily or weekly targets given by the managerCommunicate clearly and professionally with clients and teamLearn company services to answer customer queries confidentlyMust have good spoken and written English skillsBasic computer knowledge (MS Office, Email, and Internet) is requiredAny graduate can applyFreshers or candidates with up to 1 year of experience are welcome

Job DescriptionPosition: Customer Relations ExecutiveGroup: OperationsThe Customer Relations Executive, or CRE, will act as a liaison, provide product/services information, and resolve any queries or problems that customers might face with products/services.The best CREs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer experience and satisfaction.Responsibilities Manage large amounts of voice calls Engage customers through scientific discussions & generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and develop trust with customers through open andinteractive communication Provide accurate, valid, and complete information by using the right methods/tools Meet production, sales targets, and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the timelimits; follow up to ensure resolution Keep records of customer interactions, process customer records and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Escalating adverse event or unwanted drug outcomes to supervisorRequirements/Preferences: Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM system