L1 Engineer Jobs

Provide onsite support for desktops, laptops, printers, scanners, IP phones, UPS, switches,routers, VC systems, CCTV, and other IT equipment. Perform preventive and predictive maintenance of IT equipment. Troubleshoot hardware and software issues (L1L2 support). Install and configure operating systems, software, and network connectivity. Manage incidents and service requests through helpdesk system and ensure SLA compliance. Handle IMAC activities (Install, Move, Add, Change) for IT infrastructure. Coordinate with ISP and third-party vendors for connectivity and warranty/AMC support. Provide Video Conferencing (VC) support including MS Teams, WebEx, and Google Meet. Maintain IT asset inventory and conduct periodic verification. Submit daily activity reports and escalate critical issues when required.

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Role as network engineer,troubleshooting,resolving customer issues

Job Summary:We are looking for an L1 NOC Engineer responsible for monitoring leased line links and network infrastructure. The role involves first-level monitoring, troubleshooting, escalation, and coordination with service providers/vendors to ensure 24x7 uptime and SLA adherence.________________________________________Key Responsibilities: Monitor leased line links, WAN, LAN, and backbone infrastructure through NMS tools. Perform real-time network monitoring, identify outages, packet drops, latency, or performance degradation. Log incidents and update ticketing systems (like ServiceNow, Remedy, or internal tool). Provide first-level troubleshooting (ping, traceroute, checking device/interface status). Escalate unresolved issues to L2/L3 engineers or ISP/vendor as per defined SOP. Coordinate with telecom carriers/service providers for fault resolution. Follow shift rosters (24x7 support environment). Maintain daily network health check reports and shift handover logs. Ensure SLA compliance and proper incident documentation.________________________________________Required Skills & Qualifications: Graduate/Diploma in Electronics/IT/Telecom/Computer Science. 02 years of experience in NOC/network monitoring (Freshers with CCNA/N+ certification can also apply). Basic understanding of leased lines, MPLS, VPN, and Internet links. Knowledge of networking fundamentals (IP addressing, routing basics, OSI layers). Hands-on with monitoring tools (SolarWinds, Nagios, PRTG, Zabbix, or equivalent). Strong communication and coordination skills (with internal teams & ISPs). Willingness to work in 24x7 shifts.________________________________________Good to Have: CCNA / CompTIA Network+ certification. Prior experience with ISP or Enterprise NOC. Familiarity with ITIL ticketing process.

Urgent Requirement Full Time Contractual Candidates Post Network Engineer L1, L2, L3, L4 Education- B-tech IT/CS/EC, Postgraduate MCA/MTech Computers/Electronics/IT or M.SC CS/IT/Physics/Mathematics/Electronics.Work L-4 Network Support EngineerL-4 Network Support Engineer-In Addition to Skill sets o L1, L2, L3, Co-ordinate personnel and processes for efficient functioning.Act as Senior Network AdministratorBe able to perform role of Team Lead.Perform function testing and also resolution of helpdesk issues reported by application users.Required Experience: Min 6Year Network Support Engineer.Work L-3 Network Support EngineerL-3 Network Support Engineer In addition to skill sets of L-1 and L-2, Co-ordinate with service provider/vendors regarding FLM (First Line Maintenance) of GPON Equipment and co-ordinate incremental fiber maintenance. Preparing of User/Admin manual as per process requirement.Required Experience: Min 3Year Network Support Engineer.Work L-2 Network Support EngineerIn addition to skill sets of L1, Experience of working in the area of network monitoring and troubleshooting. Preparation of Daily/Weekly reported by Management.Required Experience: Min 2Year Network Support Engineer.Work L-1 Network Support EngineerGood Knowledge of troubleshooting and management of network technologies. Basic Knowledge/understanding of a Network Operation Centre of any magnitude and its functioning. Basic understanding of GPON Technology and components such as OLT, ONT, OC Splitters and Optical Cables, etc.Required Experience: Fresher/Min 1Year Network Support Engineer.Send CV : upimark99@gmail.comMinimum 40 Year AgeWorking Location Delhi, BangaloreApplication required Documents-CV, KYC, Police Verification Old/Current, Education Documents, Address Proof, 2-Pasport Size Photo, Bank Detail.

Provide on-demand technical support to U.S. customers across chat, email, or phone channels Diagnose and fix technical issues related to ServiceNow workflows, forms, UI policies, and automation. Address and resolve customer inquiries, incidents, and service requests using ServiceNow. Guarantee on-time project delivery and ensure compliance with project deadlines Participate in testing and ensuring the functionality of new ServiceNow features and updates.

1) Assembling Pc , Installation of OS and Software.2) Installation and Configuration of Network Printer3) Configuration of Network Product Router/ Access Point 4) Installation /Configuration of Firewalls / Manage Network Switch5) Installation/ Configurations of Servers (Raid Configuration / OS Installation/H/w drivers firmware Update)6) Deployment of Active Directory and Domain Controller7) Installation of Antivirus server 8) Crimping/Punching Network Cable9) Email Configuration

3+ Years of Working Experience as Engineer handling similar types of services/incidents. Laptop/Desktop configuration Laptop/Desktop troubleshooting and repair to a certain level. Windows OS installation & Troubleshooting (Must). Outlook 2013 & 0ffice 365. Address user tickets regarding hardware, software. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting & Familiar with Remote Support over call/email/remote tools. Help create technical documentation and manual.

Technical Support - AhmedabadExperience: 0.6 Months - 2 Years****Apply only if you are from Gujarat and ready to Relocate at Ahmedabad location******* Graduation is a Must****CTC: Upto 25,000* Monthly CTCShould have knowledge of Hardware and troubleshooting the same.Should have knowledge of Windows and Linux Operating System.Should have basic concept of Network Functioning and Troubleshooting.Ability to diagnose and troubleshoot Security issues.Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)Excellent problem-solving and communication skills.Ability to provide step-by-step technical help, both written and verbal.Taking ownership of customer issues reported and seeing problems through to resolution.Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.Ensure all issues are properly logged.Address: Satellite Road, satellite, Ahmedabad, Gujarat - 380015

Need OEM Laptop engineer for field support

Role and Responsibility :Addressing user tickets for issues regarding hardware, software, and networking.Assisting customers through installing applications and computer peripherals.Providing technical support either by visiting on-site or through remote-access systems.Providing IT networks and customer services to users inside and outside the company.Guide users with step-by-step instructions to resolve the issues.Customising the desktop applications as per the needs of users and clients.Advising on software and hardware upgrades.Maintaining a log of job tickets and maintenance tasks.Send the unresolved issues to the next level of the support team.Ensuring that the client systems are working fine.Creating technical reports and manuals.Keep up with current breakthroughs in computing technology and research its reviews.

1. Computer Hardware and Network (LAN/WAN) Troubleshooting 2. Should have knowledge of OS installation or troubleshooting at the user end.3. Product knowledge of desktop, laptop, printer, and basic networking parts4. Installation of antivirus and configuration of RDP, firewalls, and network ports.5. Installation of MS Office and Outlook configuration and email backup.6. Windows server active directory user management and permissions knowledge.7. Basic Linux operating system knowledge.8. Maintain and monitor IT assets and coordinate with vendors by email and phone. In addition, should have an eagerness to learn about the telecom dialer and PBX.

Need basic networking skills , ability to troubleshoot and need to handle customer queries and technical issues.

Job Description: -To provide technical support and assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.Job Details or accountabilities: -- Serve as the first point of contact for customers seeking technical assistance through variouschannels like phone, chat and email.- Experience in Core IT Support, Addressing Clients Worldwide- Experience troubleshooting and configuring desktop hardware and associated peripherals.- Experience In Multi-Factor Authentication and RSA SecurID- Experience In Virtual Desktop Instances (Oracle / Citrix)- Ability to work in a team environment and communicate effectively through chat systems (e.g.Microsoft teams, Skype)- Experience in ServiceDesk Ticketing Tool ServiceNow.- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.- Experience working in a fast-paced environment.- Strong customer service experience.- Excellent communication skills.- Ability to multitask well.- Real time Ticket creation and documentation.- Ability to perform tasks within SLAs.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the SOPs / KBs related to the issue and the relevantdetails provided by customers.- Walk the customer through the problem-solving process.- Escalate unresolved issues to the next level of support personnel.- Provide accurate information on IT products or services.- Record events and problems and their resolution in logs.- Follow-up and update

LRNs Client Support team is the first line of support for LRNs proprietary applications, working with customersprogram administrators, stakeholders, and internal customers. Client Support Specialist responsibilities includeprogram administrator systems training, program administrator assistance, and responsibility for delivery ofminor system configuration and content changes. The Client Support Specialist works on a team of supportprofessionals and has individual responsibilities for application systems support of LRNs Partners.Your responsibilities will include:- Provide support to internal and external customers on all aspects of LRNs proprietary applications (functionsinclude: campaign set up, system generated e-mails, system reporting, user data management, andcustomization).- Using defined systems and processes, keep both internal and external stakeholders updated as to the statusof call tickets, requests, projects, issues, and changes.- Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed andmeasured.- Ensure at all times SLAs are observed and met to ensure timely resolution of customer support issues.- Manage expectations of internal and external customers, ensuring capabilities are not exceeded to thedetriment of the customer. Escalate issues related to capabilities where appropriate.- Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based onneed and impact. Work with internal stakeholders to address priorities.- Prepare and present (in written and verbal forms) product information that will assist customers with thecapabilities of LRN's systems.- Maintain quality levels for all work related to customers requests.- Ensure there is an ongoing dialog between LRN and each customer with whom the Client Assistance Centerteam member is working.- Collaborate with peers to discuss unique solutions and to document them.

Role: Workspace IT Infrastructure AnalystExp: 5+ yrs.Location: PuneNotice period: 1 monthResponsibilities: Work closely with stakeholders to determine and execute strategies to enableconsultants, clients and guests to work effectively and collaboratively - in ouroffices and on client sites Support and help customers use our internal applications such as videoconferencing, collaboration, device management and security Deal with multiple requests simultaneously - face to face, via chat, email and aticketing system Manage complete lifecycle of assets by working closely with Procurement Lead Help with IT consulting and coordinate office build outs and ODC setup. Liaise with external providers and vendors to provide a consistent and seamlessexperience for consultants, clients and guests Be the subject matter expert on hardware, infrastructure delivery andmaintenance and work closely with delivery teams to implement, secure andmaintain this infrastructure Work with CSTs to ensure consultants have the tools they need to do their roleeffectivelyAs a values-based organization we highly value personal skills and a passion fortechnology. We are looking for someone with the following skills : Problem analysis and solving skills, proactively thinking outside existing solutionsand look at ways to improve what has been implemented. E.g improve userexperience around printing, pairing etc. Proactive communication in English with the team, stakeholders, customers andguests - including colleagues from around the world. This will include bothwritten and verbal communications. Collaborative approach and understanding the value of pairing and knowledgesharing Actively managing your own time and tasks but seeking help and guidance whennecessary, while constantly providing transparency on tasks Supporting not only stakeholders

Bachelors degree in computer science, Information Technology, Telecommunication, Electronics, and networking.Experience of minimum 1- 2 Years in L1+ level Aruba Networking. Aruba Certified or knowledge in Mobility Associate ACMA.Experience and knowledge in Layer 2 and Layer 3 connectivity, fabric infrastructure, storage networking, network services, and orchestration.Experience in Aruba Campus Networking products and technologies including Aruba 8000, Aruba 6000, Aruba 3800, and Aruba 2900 switches.Experience in Aruba Campus Networking products and technologies including Aruba Access Points AC WAVE 2 & WIFI6 , Aruba Controllers.Experience in L1 troubleshooting in Wireless Networking.Skills: Excellent verbal and written skills and ability to document work for RCA & projects. Understanding of industry standard operations and network management frameworks, like ITIL.Abilities: Able to administer Aruba network management tools like Aruba Airwave Monitoring Tool. Administer Aruba Controllerless, Controller base and Cloud Controller base infrastructure.Values: Swan, as a progressing organization, believes in values of Equality, Empowerment, Integrity, Connectedness and Agility and would want to welcome a candidate who practices and promotes the same.Outcomes:Daily monitoring / incident Reports.Address and resolve compliance Issue and audit Points.Coordination with Aruba TAC for Issues needing support & RMA.Day-to-Day operations of Aruba Wireless Infrastructure deployed across PAN India Offices.

About CompanyAt Airtel, we dont just make things we make things possible. Airtel is on a mission to change the world by connecting people with ideas. We are building next generation systems to improve the quality of life formillions of users spanned across 14+ countries.Job Description:Must have years of recent experience in Application Support/Technology Support / SRE, andshould be ready to work in a 24 X 7 support environmentAbility to write basic SQL queries.Must have lead support teams of L1, L2, SMEs in any technology operations environment thatpractices ITIL and SRE principlesMust be hands on with Unix Commands, Shell Scripting, PL/SQL, NOSQLMust be hands on with observability tools like ELK, Kibana, Grafana other similar toolsMust be hands on with analyzing logs, thread dumps, heap dumps etc.Good understanding of microservices architectureWorking knowledge of Dockers, KubernetesAwareness of Release, Change, Problem and Incident management processesStrong written and verbal communication skills is must

We are looking for Technical Support Engineer with experience supporting a global company. A career with our Client provides invaluable experience in an exciting and rapidly expanding market and an opportunity to be part of a global company with numerous offices worldwide and a workforce that includes dozens of different nationalities. This role will report into the Customer Care Manager, based in Dubai. Key Role Responsibilities Troubleshoot and respond to customer issues and provide timely updates and resolutions to customers according to our SLA's Monitor and troubleshoot the system alerts, escalate critical issues, and follow up with various parties through service restoration Participate in on duty rotation during weekends and public holidays when required (once every 6-8 weeks) Manage customers accounts and configurations Resolve product or service issues by investigating the root cause of the problemsEscalate issues to the relevant team internally / externallyEssential Experience Minimum diploma or degree in Information Technology, Computer Science or equivalent Strong troubleshooting and analytical skills Excellent interpersonal skills, good communication skills in English, an additional language will be an advantage Good attention to detail Ability to work effectively under pressure, prioritize tasks and follow processes Demonstrate the motivation to learn new skills and technologies Good understanding of web services, API and IP based protocols Proficient in MS Office applications (Word, Excel). Advanced proficiency in Excel is an advantage Preferably with Customer Service experience in a Telecommunications and IT Industry

Key Responsibilities:End-User Support:Provide first-level technical support to end-users via phone, email, or in-person.Troubleshoot and resolve hardware, software, and network-related issues on desktops and peripherals.Hardware and Software Installation:Install, configure, and upgrade desktop hardware and software components.Set up and deploy new desktops, laptops, and related equipment.System Maintenance:Perform routine maintenance tasks, including system updates, patches, and antivirus scans.Monitor system performance and address issues proactively.User Training:Assist users in familiarizing themselves with hardware and software functionalities.Provide basic training on common applications and tools.Documentation:Maintain accurate records of hardware and software inventory.Document support interactions and resolutions for future reference.Collaboration:Collaborate with other IT support teams to escalate and resolve complex technical issues.Communicate effectively with end-users and other IT staff.Remote Assistance:Provide remote assistance using remote desktop tools to troubleshoot and resolve issues.Assist users with remote access and connectivity.Security Compliance:Enforce security policies and procedures related to desktop systems.Ensure compliance with company security standards and protocols.Troubleshooting Documentation:Document common issues and resolutions in the knowledge base for reference.Contribute to the creation and maintenance of troubleshooting guides.Qualifications and Skills:Associate's degree or relevant certification in Information Technology or a related field.Basic understanding of desktop hardware, operating systems, and common software applications.Familiarity with Windows and Mac operating systems.Strong problem-solving and analytical skills.Excellent communication and interpersonal skills.

Key Responsibilities:Technical Support:Provide first-level support for desktop-related issues, including hardware, software, and peripheral devices.Respond to help desk tickets, emails, and phone calls in a timely and professional manner.Troubleshooting:Diagnose and resolve hardware and software issues on desktops, laptops, and other end-user devices.Escalate complex issues to higher-level support teams when necessary.Hardware Setup and Maintenance:Install, configure, and maintain desktop hardware components, such as CPUs, RAM, hard drives, and peripherals.Conduct routine maintenance and upgrades on desktop systems.Software Installation and Configuration:Install, configure, and troubleshoot operating systems and standard desktop applications.Assist users with software-related issues and provide training when necessary.User Account Management:Create and manage user accounts, profiles, and access permissions.Reset passwords and assist users with account-related issues.Endpoint Security:Implement and enforce endpoint security measures, including antivirus software and system updates.Collaborate with the security team to address security incidents on end-user devices.Documentation:Maintain accurate records of hardware and software inventory.Document troubleshooting procedures and solutions for common issues.Communication:Communicate technical information to non-technical users in a clear and understandable manner.Provide updates on issue resolution and follow-up with users as needed.Collaboration:Collaborate with other IT support teams to ensure seamless resolution of issues.Work with system administrators and network engineers to address connectivity and access issues.Qualifications and Skills:Associate's degree or equivalent in Information Technology or a related field.Entry-level experience in desktop support or a similar role.Basic knowledge of desktop operating systems (Windows, macOS) and common productivity applications.

1) Assembling Pc , Installation of OS and Software.2) Installation and Configuration of Network Printer3) Configuration of Network Product Router/ Access Point 4) Installation /Configuration of Firewalls / Manage Network Switch5) Installation/ Configurations of Servers (Raid Configuration / OS Installation/H/w drivers firmware Update)6) Deployment of Active Directory and Domain Controller7) Installation of Antivirus server 8) Crimping/Punching Network Cable9) Email Configuration