Desktop Engineer L1 (Male)

Pacific Placements and Business Consultancy Pvt. Ltd.

key responsibilities:

end-user support:

provide first-level technical support to end-users via phone, email, or in-person.

troubleshoot and resolve hardware, software, and network-related issues on desktops and peripherals.

hardware and software installation:

install, configure, and upgrade desktop hardware and software components.

set up and deploy new desktops, laptops, and related equipment.

system maintenance:

perform routine maintenance tasks, including system updates, patches, and antivirus scans.

monitor system performance and address issues proactively.

user training:

assist users in familiarizing themselves with hardware and software functionalities.

provide basic training on common applications and tools.

documentation:

maintain accurate records of hardware and software inventory.

document support interactions and resolutions for future reference.

collaboration:

collaborate with other it support teams to escalate and resolve complex technical issues.

communicate effectively with end-users and other it staff.

remote assistance:

provide remote assistance using remote desktop tools to troubleshoot and resolve issues.

assist users with remote access and connectivity.

security compliance:

enforce security policies and procedures related to desktop systems.

ensure compliance with company security standards and protocols.

troubleshooting documentation:

document common issues and resolutions in the knowledge base for reference.

contribute to the creation and maintenance of troubleshooting guides.

qualifications and skills:

associate's degree or relevant certification in information technology or a related field.

basic understanding of desktop hardware, operating systems, and common software applications.

familiarity with windows and mac operating systems.

strong problem-solving and analytical skills.

excellent communication and interpersonal skills.

• Experience

  0 - 2 Years

• No. of Openings

  3

• Education

  Diploma, Advanced/Higher Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Desktop Engineer L1

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office