Desktop Engineer L1 (Male)

Pacific Placements and Business Consultancy Pvt. Ltd.

Key Responsibilities:

End-User Support:

Provide first-level technical support to end-users via phone, email, or in-person.

Troubleshoot and resolve hardware, software, and network-related issues on desktops and peripherals.

Hardware and Software Installation:

Install, configure, and upgrade desktop hardware and software components.

Set up and deploy new desktops, laptops, and related equipment.

System Maintenance:

Perform routine maintenance tasks, including system updates, patches, and antivirus scans.

Monitor system performance and address issues proactively.

User Training:

Assist users in familiarizing themselves with hardware and software functionalities.

Provide basic training on common applications and tools.

Documentation:

Maintain accurate records of hardware and software inventory.

Document support interactions and resolutions for future reference.

Collaboration:

Collaborate with other IT support teams to escalate and resolve complex technical issues.

Communicate effectively with end-users and other IT staff.

Remote Assistance:

Provide remote assistance using remote desktop tools to troubleshoot and resolve issues.

Assist users with remote access and connectivity.

Security Compliance:

Enforce security policies and procedures related to desktop systems.

Ensure compliance with company security standards and protocols.

Troubleshooting Documentation:

Document common issues and resolutions in the knowledge base for reference.

Contribute to the creation and maintenance of troubleshooting guides.

Qualifications and Skills:

Associate's degree or relevant certification in Information Technology or a related field.

Basic understanding of desktop hardware, operating systems, and common software applications.

Familiarity with Windows and Mac operating systems.

Strong problem-solving and analytical skills.

Excellent communication and interpersonal skills.

Experience : 0 - 2 Years

No. of Openings : 3

Education : Higher Secondary, Diploma, Advanced/Higher Diploma, Any Bachelor Degree

Role : Desktop Engineer L1

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India