L1 Engineer Job Vacancies in Chennai

We are looking for an Enterprise Cloud Engineer to manage, monitor, automate, and optimize AWS and Azure cloud infrastructure in a commercial environment. The role involves cloud operations, infrastructure automation, monitoring, security, performance management, capacity planning, and cloud migration while supporting both cloud and on-premise environments.Key Responsibilities:Provision, deploy, configure, and monitor AWS and Azure cloud environments.Automate infrastructure using Terraform, CloudFormation, Python, Docker, Salt, and Puppet.Architect and manage AWS and Azure virtual machines following cloud best practices.Install, configure, and maintain operating systems, databases, applications, and development environments.Monitor infrastructure and application performance using tools such as AWS CloudWatch, Nagios, New Relic, Grafana, PRTG, and SolarWinds.Identify performance bottlenecks and implement infrastructure improvements.Plan resource scaling and implement auto-scaling solutions based on workload requirements.Monitor cloud infrastructure costs and identify cost optimization opportunities.Manage users, policies, and cloud security controls.Design and support public/private cloud migration solutions.Support on-premise to cloud migration projects and infrastructure modernization.Manage infrastructure capacity, availability, utilization, and expansion requirements.Provision, maintain, and monitor MSSQL and MySQL databases.Manage Microsoft infrastructure services including Active Directory, DNS, DHCP, Azure AD, and Azure AD Connect.Support web applications, middleware platforms, and infrastructure services.Develop support processes, work plans, risk management plans, and technical schedules.Collaborate with infrastructure, network, database, application, and service teams.Participate in on-call support and resolve infrastructure issues when required.Required Skills & Qualifications:4-7 years of experience in Cloud Infrastructure, Cloud Engineering, DevOps, or Infrastructure Administration.Strong hands-on experience managing both AWS and Azure cloud environments.Experience with on-premise to cloud migration projects.Strong scripting skills in Python, Shell, and PowerShell.Experience with Terraform and/or CloudFormation.Good knowledge of virtualization, high availability, performance tuning, and capacity planning.Experience with cloud monitoring and observability tools such as CloudWatch, Nagios, New Relic, or Grafana.Knowledge of AWS/Azure scaling, web services, database services, and caching infrastructure.Experience with MSSQL and MySQL provisioning, maintenance, and monitoring.Strong knowledge of Microsoft infrastructure services including Active Directory, DNS, DHCP, Azure AD, and Azure AD Connect.Understanding of web applications and middleware such as Tomcat and Python frameworks.Knowledge of server, storage, and data centre infrastructure.Understanding of Agile and Waterfall methodologies.Strong troubleshooting, communication, presentation, and collaboration skills.Certifications:Required: AWS Certified Solutions ArchitectDesirable: Red Hat CertificationDesirable: MCSE - Cloud Platform and Infrastructure

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Provide on-demand technical support to U.S. customers across chat, email, or phone channels Diagnose and fix technical issues related to ServiceNow workflows, forms, UI policies, and automation. Address and resolve customer inquiries, incidents, and service requests using ServiceNow. Guarantee on-time project delivery and ensure compliance with project deadlines Participate in testing and ensuring the functionality of new ServiceNow features and updates.

Bachelors degree in computer science, Information Technology, Telecommunication, Electronics, and networking.Experience of minimum 1- 2 Years in L1+ level Aruba Networking. Aruba Certified or knowledge in Mobility Associate ACMA.Experience and knowledge in Layer 2 and Layer 3 connectivity, fabric infrastructure, storage networking, network services, and orchestration.Experience in Aruba Campus Networking products and technologies including Aruba 8000, Aruba 6000, Aruba 3800, and Aruba 2900 switches.Experience in Aruba Campus Networking products and technologies including Aruba Access Points AC WAVE 2 & WIFI6 , Aruba Controllers.Experience in L1 troubleshooting in Wireless Networking.Skills: Excellent verbal and written skills and ability to document work for RCA & projects. Understanding of industry standard operations and network management frameworks, like ITIL.Abilities: Able to administer Aruba network management tools like Aruba Airwave Monitoring Tool. Administer Aruba Controllerless, Controller base and Cloud Controller base infrastructure.Values: Swan, as a progressing organization, believes in values of Equality, Empowerment, Integrity, Connectedness and Agility and would want to welcome a candidate who practices and promotes the same.Outcomes:Daily monitoring / incident Reports.Address and resolve compliance Issue and audit Points.Coordination with Aruba TAC for Issues needing support & RMA.Day-to-Day operations of Aruba Wireless Infrastructure deployed across PAN India Offices.

Desktop, Laptop hardware setup including assembling troubleshooting.Installation, configuration and troubleshooting of Operating system, all types of applications, drivers and necessary updates.Basic Network troubleshooting in desktops, laptops and printers.Operating system Antivirus software updates logs in desktops laptops Installation, Email configuration in desktops laptop users Installation, configuration and troubleshooting of Printer in desktops and laptops.

Laptop and Desktop installation & support, Email configuration and backup, Network issue, Printer installation and problem solving, Internet issue solving, User account creation for Active Directory, Exchange Mailboxes and VPN and remote dial-in users

Installation, configuration & Troubleshooting of windows 8, Windows 10 Laptop, Network LAN troubleshooting,