L1 Engineer Job Vacancies in Chennai

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Provide on-demand technical support to U.S. customers across chat, email, or phone channels Diagnose and fix technical issues related to ServiceNow workflows, forms, UI policies, and automation. Address and resolve customer inquiries, incidents, and service requests using ServiceNow. Guarantee on-time project delivery and ensure compliance with project deadlines Participate in testing and ensuring the functionality of new ServiceNow features and updates.

Bachelors degree in computer science, Information Technology, Telecommunication, Electronics, and networking.Experience of minimum 1- 2 Years in L1+ level Aruba Networking. Aruba Certified or knowledge in Mobility Associate ACMA.Experience and knowledge in Layer 2 and Layer 3 connectivity, fabric infrastructure, storage networking, network services, and orchestration.Experience in Aruba Campus Networking products and technologies including Aruba 8000, Aruba 6000, Aruba 3800, and Aruba 2900 switches.Experience in Aruba Campus Networking products and technologies including Aruba Access Points AC WAVE 2 & WIFI6 , Aruba Controllers.Experience in L1 troubleshooting in Wireless Networking.Skills: Excellent verbal and written skills and ability to document work for RCA & projects. Understanding of industry standard operations and network management frameworks, like ITIL.Abilities: Able to administer Aruba network management tools like Aruba Airwave Monitoring Tool. Administer Aruba Controllerless, Controller base and Cloud Controller base infrastructure.Values: Swan, as a progressing organization, believes in values of Equality, Empowerment, Integrity, Connectedness and Agility and would want to welcome a candidate who practices and promotes the same.Outcomes:Daily monitoring / incident Reports.Address and resolve compliance Issue and audit Points.Coordination with Aruba TAC for Issues needing support & RMA.Day-to-Day operations of Aruba Wireless Infrastructure deployed across PAN India Offices.

Desktop, Laptop hardware setup including assembling troubleshooting.Installation, configuration and troubleshooting of Operating system, all types of applications, drivers and necessary updates.Basic Network troubleshooting in desktops, laptops and printers.Operating system Antivirus software updates logs in desktops laptops Installation, Email configuration in desktops laptop users Installation, configuration and troubleshooting of Printer in desktops and laptops.

Laptop and Desktop installation & support, Email configuration and backup, Network issue, Printer installation and problem solving, Internet issue solving, User account creation for Active Directory, Exchange Mailboxes and VPN and remote dial-in users

Installation, configuration & Troubleshooting of windows 8, Windows 10 Laptop, Network LAN troubleshooting,

Well experienced in remote infrastructure management with the help of remote management tools Responsible for attending trouble tickets & issue calls from various customers with various help desk tools. Responsible for managing Installation, configuration, migration, of Infra Responsible for infrastructure monitoring services, routine and preventive maintenance, service restoration and provide assurance to customers. Responsible for infrastructure performance, availability, alarm, configuration and fault management. Experience in a cloud computing or thin client environment is highly desirable Experience in Virtualization Technologies is desirable

Work Location - Sholinganallur, ChennaiQualification - Computer Science Degree with no backlogsShift - Night / RotationalExcellent Communication must in ENGLISHInternational Remote Infrastructure Management- IRIMMandatory skills: Excellent Communication, Experience in Desktop support.Responsibilities: Well experienced in remote infrastructure management with the help of remote management tools Responsible for attending trouble tickets & issue calls from various customers with various help desk tools. Responsible for managing Installation, configuration, migration, of Infra Responsible for infrastructure monitoring services, routine and preventive maintenance, service restoration and provide assurance to customers. Responsible for infrastructure performance, availability, alarm, configuration and fault management. Experience in a cloud computing or thin client environment is highly desirable Experience in Virtualization Technologies is desirable