Network Engineer l1

Job Summary:

We are looking for an L1 NOC Engineer responsible for monitoring leased line links and network infrastructure. The role involves first-level monitoring, troubleshooting, escalation, and coordination with service providers/vendors to ensure 24x7 uptime and SLA adherence.

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Key Responsibilities:

• Monitor leased line links, WAN, LAN, and backbone infrastructure through NMS tools.

• Perform real-time network monitoring, identify outages, packet drops, latency, or performance degradation.

• Log incidents and update ticketing systems (like ServiceNow, Remedy, or internal tool).

• Provide first-level troubleshooting (ping, traceroute, checking device/interface status).

• Escalate unresolved issues to L2/L3 engineers or ISP/vendor as per defined SOP.

• Coordinate with telecom carriers/service providers for fault resolution.

• Follow shift rosters (24x7 support environment).

• Maintain daily network health check reports and shift handover logs.

• Ensure SLA compliance and proper incident documentation.

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Required Skills & Qualifications:

• Graduate/Diploma in Electronics/IT/Telecom/Computer Science.

• 0–2 years of experience in NOC/network monitoring (Freshers with CCNA/N+ certification can also apply).

• Basic understanding of leased lines, MPLS, VPN, and Internet links.

• Knowledge of networking fundamentals (IP addressing, routing basics, OSI layers).

• Hands-on with monitoring tools (SolarWinds, Nagios, PRTG, Zabbix, or equivalent).

• Strong communication and coordination skills (with internal teams & ISPs).

• Willingness to work in 24x7 shifts.

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Good to Have:

• CCNA / CompTIA Network+ certification.

• Prior experience with ISP or Enterprise NOC.

• Familiarity with ITIL ticketing process.

• Experience

  1 Years

• No. of Openings

  18

• Education

  I.T.I.

• Role

  Network Engineer L1

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office