Network Engineer l1

Lom Technologies India Pvt Ltd

job summary:

we are looking for an l1 noc engineer responsible for monitoring leased line links and network infrastructure. the role involves first-level monitoring, troubleshooting, escalation, and coordination with service providers/vendors to ensure 24x7 uptime and sla adherence.

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key responsibilities:

• monitor leased line links, wan, lan, and backbone infrastructure through nms tools.

• perform real-time network monitoring, identify outages, packet drops, latency, or performance degradation.

• log incidents and update ticketing systems (like servicenow, remedy, or internal tool).

• provide first-level troubleshooting (ping, traceroute, checking device/interface status).

• escalate unresolved issues to l2/l3 engineers or isp/vendor as per defined sop.

• coordinate with telecom carriers/service providers for fault resolution.

• follow shift rosters (24x7 support environment).

• maintain daily network health check reports and shift handover logs.

• ensure sla compliance and proper incident documentation.

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required skills & qualifications:

• graduate/diploma in electronics/it/telecom/computer science.

• 0–2 years of experience in noc/network monitoring (freshers with ccna/n+ certification can also apply).

• basic understanding of leased lines, mpls, vpn, and internet links.

• knowledge of networking fundamentals (ip addressing, routing basics, osi layers).

• hands-on with monitoring tools (solarwinds, nagios, prtg, zabbix, or equivalent).

• strong communication and coordination skills (with internal teams & isps).

• willingness to work in 24x7 shifts.

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good to have:

• ccna / comptia network+ certification.

• prior experience with isp or enterprise noc.

• familiarity with itil ticketing process.

• Experience

  1 Years

• No. of Openings

  18

• Education

  I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, B.Sc, B.E

• Role

  Network Engineer L1

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office