International Process Job Vacancies in Bangalore

Greetings from [24]7We are pleased to inform you that we are currently hiring for the position of International Customer Service Executives for our esteemed client, [24]7.ai. Please find the detailed job description and requirements below for your reference and sourcing.Position DetailsRole: International Customer Service ExecutiveLocation: Marathahalli Shift: Full-time (Night Shift - US/Australia Process)Work Days: 5 Days a WeekWeek Offs: 2 Rotational Week OffsPerks: 2-Way Cab Facility ProvidedJob ResponsibilitiesHandle inbound and outbound calls and chat support for international customersProvide accurate resolutions and ensure customer satisfactionMaintain detailed and accurate records of customer interactionsRequirementsEducation: Graduate / UndergraduateExperience: 0-3 yearsSkills: Excellent English communication skills (verbal & written)Other: Willingness to work in night shiftsSalary & Benefits

We are looking for a Customer Service Associate in Bangalore, India, to join our team. The ideal candidate will have 1 to 3 years of experience in customer service and a minimum education level of 12th pass. This is a full-time role that requires working from the office.Key Responsibilities:- **Assisting Customers**: You will handle customer inquiries through various channels like phone, email, and chat, ensuring timely and accurate responses to their questions and concerns.- **Problem Solving**: You will work to resolve customer issues effectively, using your critical thinking skills to provide solutions and ensure customer satisfaction.- **Product Knowledge**: You will need to learn about our products and services. This knowledge will help you assist customers better and provide them with relevant information.- **Documentation**: You will be responsible for maintaining a record of customer interactions and transactions, ensuring that all information is accurate and up-to-date.- **Team Collaboration**: You will work closely with other team members to share insights and improve service quality, contributing to a positive team environment.Required Skills and Expectations:Candidates should have strong communication skills and the ability to listen actively. A good understanding of customer service principles is important. You should be patient, friendly, and able to work under pressure. Proficiency in using computers and basic software applications is essential. A willingness to learn and adapt is highly valued.Contact person : Call/WhatsAppAzeem 7829443372

We are looking for an International BPO Executive to join our team in Bangalore. This role is ideal for individuals with 1 to 2 years of experience in customer service or related fields. The position requires working in an office environment.**Key Responsibilities:**- **Customer Assistance:** Provide support to international clients through calls, emails, or chat, ensuring effective communication and high satisfaction levels.- **Issue Resolution:** Identify customer issues and work towards resolving them quickly and efficiently, maintaining a focus on customer experience.- **Product Knowledge:** Stay informed about our products and services to provide accurate information and recommendations to customers.- **Team Collaboration:** Work with colleagues to improve service processes and share feedback that can enhance customer support.- **Data Entry:** Manage and update customer records and interactions in the company database to ensure accurate service tracking.**Required Skills and Expectations:**The ideal candidate should have a strong command of English, both spoken and written, to effectively communicate with international clients. A pleasant and professional telephone manner is essential. You should be comfortable working in a team and have problem-solving skills to address customer inquiries. Basic knowledge of computer applications and typing skills are necessary for handling data and communication efficiently. Candidates should possess a positive attitude, flexibility to work various shifts, and the ability to work well under pressure. A minimum education level of 12th pass is required.

Mandatory Skills:Strong experience in International Voice Process (specifically US regions)Excellent communication skills both verbal and writtenOpen to candidates from any background/domain Job Summary:The Analyst will serve as the first point of contact for associates (including managers) and non-associates reaching out to the HR Service Center.Key Responsibilities:Respond to general queries related to HR, Payroll policies, and portal navigationRefer to the online knowledge base for accurate information and guidancePerform administrative tasks supporting service center operationsUse a case management tool to track and manage service requestsEscalate or transfer cases to other service center teams when required

International Voice Process

First Meridian hiring Announcement Urgent Hiring and immediate joiners preferred. Grab the opportunity .We're Hiring for one of our prestigious clients Job Title: Analyst Sales Operations(Bangalore)Work location: Domlur BangaloreWork Mode: Work From Office(3 days/week, 2 days WFH) (for female employee cab will be provided if shift timings are between 8pm to 6am)Candidates must be flexible for APJ, EMEA, and AMER shifts (assigned post-training)Interview Mode: Face-to-Face is MUSTJob Description:About Business Unit:Within the Master Data Governance (MDG) Organization, the purpose of the role is for driving operational efficiency, governance & accuracy within the MDG organization.Specifically, streamlining business processes and leveraging best practices.Role Overview:Focus is on centralizing administrative and system support functions and increasing our responsiveness to our business customers. The MDG analyst provides support to all Dell Technologies Business Units including but not limited to Sales, Services, Channels, Finance and other downstream clients.Key Responsibilities:Ability to work rotational hours APJ, US, EMEASupport and maintain all incoming MDG requestsComplete assigned daily requests in line with the defined SLAHandle customer escalations carry out root cause analysis on escalations with effective response timesAnalyze complex and disparate sets of data to make timely fact-based decisions and recommendationsAbility to engage with stakeholders to understand their needsAssist in preparing important KPIsProvide End of Quarter support aligning with key business units EOQ support structuresParticipate in regular team forums providing process improvement ideas and possible group training opportunitiesPrepare and deliver clear and well- organized presentations to stakeholders/team/leadershipGood team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve resultsPerforms other duties as requiredEssential Requirements:Strong English and local language spoken and writtenStrong analytical and customer service skillsExcellent organizational as well as multi- tasking skillsSelf-initiation and creative thinkingExcel and PowerPointHigh sense of urgencyDesirable Requirements:Proficient in MS Office applicationsSQL experience a plus but not requiredMandatory SkillsWorked in data management background,Handled any type of data.Support Experience, Working experience in Sales and/or Marketing domainExcellent verbal, and written communication skills.Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skillIncubment should have worked in any international BPOLet me know if you know of anyone who would be a fit for this roleInterested candidates mail your resume : mohit.kumar@firstmeridianglobal.com

Responsibilities:Perform medical billing and collection activities for assigned patient accounts.Ensure timely and accurate billing, along with effective follow-ups on collections.Maintain robust communication with patients and internal teams to efficiently resolve queries.Key Skills:Excellent written and verbal communication skills.Strong attention to detail and the ability to manage operations under US shift timings

resolve customers queries and provide accurate information, collaborate with teams to provide excellent customer service, meet customer satisfaction. the candidate should have good communication skills and should be able to work in rotational shifts, both freshers and experienced can apply.

5 Days working 2 Days off International voice process Rotational night shift Min 1 year experience in international voice process Both way Cab facility (within 25 km radius) Allowance and Incentives

Hiring: International Voice Process Night Shift Location: HSR layout,Bangalore Salary: 18,000 20,000 Requirements: Excellent English communication Willing to work night shifts Experience preferred (freshers can apply)Role: Handle international customer calls, resolve queries & provide support.

Job Title: International Voice Process ExecutiveLocation: BangaloreDepartment: Customer Support / BPO / Call CenterJob Type: Full-TimeShift: Night Shift / Rotational (based on process)Experience: 0-3 YearsEducation: HSC / Graduate / UndergraduateJob Summary:We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment.Key Responsibilities:Handle inbound and outbound international calls for customer service, support, or sales.Resolve customer queries efficiently and professionally.Ensure customer satisfaction through effective communication and problem-solving.Meet and exceed performance metrics such as call quality, response time, and issue resolution.Maintain accurate records of customer interactions using CRM tools.Follow company policies and standard operating procedures (SOPs).Work closely with team leaders and quality teams to improve service delivery.Escalate complex issues to appropriate departments when required.Required Skills & Qualifications:Excellent communication skills in English (verbal and written).Strong listening and interpersonal skills.Ability to work in night shifts and rotational shifts.Basic computer knowledge and typing speed.Previous experience in international voice process or BPO (preferred but not mandatory).Ability to handle pressure and maintain composure during difficult conversations.Benefits:Attractive salary with performance-based incentives.Paid training and career development programs.Transportation facilities (pick-up and drop for night shifts).Health insurance and other benefits.Friendly work environment and growth opportunities.Shift Timing:Any time from (5 pm - 11 pm) which will be instructed by the HR Week offs: Rotational

Understand the basic professional standards and established procedures, policies before taking action and making decisions Processing claims and handling calls, as per the process guidelines. Adhering to the service level and understanding Quality & Auditing parameters Assume responsibility for work and coordinating efforts Meeting assigned productivity goals Adhere to attendance and punctuality norms Acquiring knowledge & skills of related areas of the process Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct

Non-Sales Role Dedicated Customer Support in a World-Class Work EnvironmentPosition summaryThe fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.Roles and responsibilities:Understand the basic professional standards and established procedures, policies before taking action and making decisions.Processing claims and handling calls, as per the process guidelines.Adhering to the service level and understanding Quality & Auditing parameters.Assume responsibility for work and coordinating efforts.Meeting assigned productivity goals.Adhere to attendance and punctuality norms.Acquiring knowledge & skills of related areas of the process.Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.Eligibility Criteria:Should be flexible to work in US Night Shifts and Rotational Shifts10+2,10+3, Any Graduates, and Postgraduates are eligible to applyMax age Limit - 30 yearsBenefits:Two-way cab facility5-day work week with 2 weekly offsAttractive incentives and performance-based rewardsNight shift allowanceMedical insurance& Life insurance5-STAR rated infrastructureBest Way to Apply:We encourage walk-ins(Ground Floor, No.23 24, AMR Tech Park, Block 1A Bengaluru Urban , Bommanahalli, Karnataka, India) or you can directly call the recruiter:Recruiter Name: Anusha H S Recruiter No .: 7795705220Note: Our recruitment process is transparent, and we do not charge any fees from candidates at any stage. Please be cautious of any individual or organization claiming otherwise.Report any fraudulent activity to us immediately at salman.ahmed@sagility.com.

Look for trainers with experience in international BPOs, especially with US/UK clientsPrioritize candidates with voice & accent training and soft skills coaching

Hiring for international voice process minimum 6 month of experience in voice salary upto 32,000 take home Rotational shift 2 way cab provide More Details - contact hr komal 9538873019

ROLE - INTERNATIONAL BPO VOICELANGUAGE -ENGLISHQUALIFICATION - DIPLOMA / GRADUATEEXPERIENCE - MINIMUM 1 YEARS IN INTERNATIONAL BPO PROCESSSALARY - 20,000 TO 30,000WORKING DAYS - 5 DAYS WORKINGWORKING TIME - COMPLETE US SHIFTNO CAB FACILITYCONTACT - 6379437433

Greetings from Star Secutech!!!!!!Role: Voice & Accent TrainerLocation: BangaloreQualifications: College Graduate/Higher SecondaryExperience: 5+ Yrs (At least 1 year of trainer experience in the BPO setting as a V&A/ Pre-process trainer)Mandatory Skills:Training DeliveryTraining Needs AnalysisTraining Design & DevelopmentAnalytical and Problem Solving SkillCoaching and Performance ManagementDocumentation and Administrative SkillPreferred Skills:Training Delivery, Training Needs Analysis, Instructional Design, Curriculum Development, Coaching and Performance Management, , Strong Innovative Mind; Critical, Analytical and Lateral Thinker, Problem Solving Skills, Documentation and Administrative Skills, Proficient in MS Excel, MS Word, Microsoft PowerPointQualification- Degree on Human Resource Management, Mass Communication, Psychology, Education, or Business Management or its equivalentPreferred certification Train the Trainer/ TEFL/ IELTSInterested candidates kindly call or share your updated CV to Vinodhini HR @9087726632Job Types: Full-time, PermanentPay: 808,000.00 - 990,000.00 per yearBenefits:Paid sick timePaid time offProvident FundSchedule:Monday to FridayNight shiftUS shiftSupplemental Pay:Performance bonusYearly bonus

Responsibilities:1. Handle inbound and outbound calls in an international voice process.2. Assist customers with queries and provide solutions in a professional manner.3. Maintain customer satisfaction by delivering high-quality service.4. Follow communication procedures, guidelines, and policies.5. Meet monthly targets and KPIs set by the management.6. Update customer information accurately in the CRM system.7. Work in US shift timings to cater to customers in different time zones.

Company Name - TechbridgeTitle: Customer Support Executive for UK shiftLanguages Preferred - English & Hindi only.Timings : 1:30 PM - 10:30 PM.Location - 79 11th Main road Malleshwaram. Bangalore 560 003Summary:To provide prompt, efficient, and friendly support to customers, ensuring their satisfaction and retention. Responsibilities:Answering Inquiries: Responding to customer inquiries via various channels (phone, email, chat, etc.). Troubleshooting: Identifying and resolving technical issues or problems customers encounter. Providing Solutions: Offering solutions and guidance to customers, ensuring they understand how to use products or services effectively. Product Knowledge: Maintaining a strong understanding of products and services offered by the company. Documentation: Maintaining accurate records of customer interactions and issues. Escalation: Knowing when and how to escalate complex issues to higher levels of support.Feedback: Collecting and reporting customer feedback to improve products and services. Order Processing: Handling order-related inquiries, cancellations, and returns. Skills Required: Minimum Graduates with 6 months to 1 year of experience in International Voice Process, either in Customer Support or SalesCommunication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customersMust be willing to take English Proficiency Test with minimum 75% passing marks. Only then offer letters will be rolled out.

> Only graduates with 10+2+3 years of education> International Voice Process> Good communication skills> Immediate joinerNote: > Its a complete work from office role with night shift> Free two way cab > ESI & PF Benefits> 5 days of working

Hi,We are #hiring for Accenture with the payroll of Adecco for #international voice process Qualification: Graduation/ undergraduateExperience : 0 to 3 yearsLocation : Bangalore Mode : Work from officeSalary : 3 LPA TO 4.8 LPA CTCShift Timing Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)Interview Rounds:Versant test (require min 58 score)Communication DiscussionOperations roundOverall, Purpose of Job* Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.* Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams* Strive and achieve SLA target and business outcome indicators defined by the clientJob Responsibilities / Authorities* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool* Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes* Walk customers/ Provide navigational support on self-service portal* Ensure security verification are carried out per company policies and procedures and is lines with the GDPR guidelines* Place outbound calls to customers when required in line with Client / Company guidelines* Work productively whilst maintaining exceptional call/data quality standards in line with targets* Contribute to the team through open and regular communication with peers / supervisors* Adhere to all company or departmental policies and procedures (personnel and operational)* Keep the process repositories like DTPs, Knowledge base, SharePoint updated with the current process* Maintain regular and punctual attendance in line with company policies and procedures* Minimize customer complaints and escalations by providing exceptional service and call controlKnowledge & Skill Requirement* Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer* Good technical aptitude with an ability to learn quickly* Excellent verbal and written communication skills Experience Profile* Prior international BPO work experience preferred* Freshers acceptableInterested candidate call me -8296576618

Non-Sales Role Dedicated Customer Support in a World-Class Work EnvironmentPosition summaryThe fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.Roles and responsibilities:Understand the basic professional standards and established procedures, policies before taking action and making decisions.Processing claims and handling calls, as per the process guidelines.Adhering to the service level and understanding Quality & Auditing parameters.Assume responsibility for work and coordinating efforts.Meeting assigned productivity goals.Adhere to attendance and punctuality norms.Acquiring knowledge & skills of related areas of the process.Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.Eligibility Criteria:Should be flexible to work in US Night Shifts and Rotational Shifts10+2,10+3, Any Graduates, and Postgraduates are eligible to applyMax age Limit - 32 yearsBenefits:Two-way cab facility5-day work week with 2 weekly offsAttractive incentives and performance-based rewardsNight shift allowanceMedical insurance& Life insurance5-STAR rated infrastructureBest Way to Apply:We encourage walk-ins(Ground Floor, No.23 24, AMR Tech Park, Block 1A Bengaluru Urban , Bommanahalli, Karnataka, India) or you can directly call the recruiter:Recruiter Name: Salman AhmedNote: Our recruitment process is transparent, and we do not charge any fees from candidates at any stage. Please be cautious of any individual or organization claiming otherwise.Report any fraudulent activity to us immediately at salman.ahmed@sagility.com.

Job Title: Cust Support for Australian process related to EnergyLocation: Malleshwaram, BangaloreJob Type: Full TimeShift: Mon to Friday (SAT half day)Timings: 5 and half days working from 06:30 AM to 02:30 PM (IST) (Mon to Sat)Prior experience in energy campaigns will be an advantageSalary:1 year of experience in energy process: upto 30k in handJob Summary:We are looking for highly driven and persuasive Representatives to join our Gas andElectricity campaign. In this role, you will be making outbound calls to residential and/or businesscustomers, promoting energy services, and converting leads to port in. If you have excellent communication skills, go ahead and apply now!Key Responsibilities: Clearly communicate plan benefits, pricing, and contract details. Identify customer needs and recommend suitable energy plans. Accurately update CRM systems with customer and sales information.Requirements: Excellent verbal communication Ability to work independently and as part of a team. Basic computer skills and familiarity with CRM tools. High school diploma or equivalent (Bachelors degree is a plus).

Title: Customer Support Specialist for US shiftTimings : 8:30 PM - 5:30 AMResponsibilities:Answering Inquiries:Responding to customer inquiries via various channels (phone, email, chat, etc.).Troubleshooting:Identifying and resolving technical issues or problems customers encounter.Providing Solutions:Offering solutions and guidance to customers, ensuring they understand how to use products or services effectively.Product Knowledge:Maintaining a strong understanding of products and services offered by the company.Documentation:Maintaining accurate records of customer interactions and issues.Escalation:Knowing when and how to escalate complex issues to higher levels of support.Skills Required:Minimum Graduates with 6 months to 1 year of experience in International Voice Process, either in Customer Support or Sales.Communication Skills:Excellent verbal and written communication skills are essential for effectively interacting with customers.Problem-Solving Skills:Ability to analyze problems, identify root causes, and develop effective solutions.Customer Service Skills:Empathy, patience, and a positive attitude are crucial for building rapport with customers.Technical Skills:Depending on the role, some technical skills may be required, such as proficiency in using CRM software or troubleshooting technical issues.Time Management:Ability to manage multiple tasks.Must be willing to take English Proficiency Test with minimum 75% passing marks. Only then offer letters will be rolled out.

We are looking for candidates with excellent communication skills.