Ϭ Mandatory Skills:
Strong experience in International Voice Process (specifically US regions)
Excellent communication skills €“ both verbal and written
Open to candidates from any background/domain
📠Job Summary:
The Analyst will serve as the first point of contact for associates (including managers) and non-associates reaching out to the HR Service Center.
Key Responsibilities:
Respond to general queries related to HR, Payroll policies, and portal navigation
Refer to the online knowledge base for accurate information and guidance
Perform administrative tasks supporting service center operations
Use a case management tool to track and manage service requests
Escalate or transfer cases to other service center teams when required
Experience
1 - 4 Years
No. of Openings
25
Education
Graduate (B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.Tech/B.E)
Role
International Voice Process Executive
Industry Type
Call Centre / BPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Other (Night Shift)
Work Location Type
Work from Office