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Booking and Issuing: Create, modify, and cancel flight bookings, and issue domestic or international tickets.Customer Support: Answer inquiries about flight schedules, pricing, baggage allowances, and travel policies.Modifications and Refunds: Process ticket reissues, reroutes, exchanges, and refunds.Payment Handling: Collect secure payments and issue official receipts.Disruption Management: Coordinate with airlines and passengers during flight delays, cancellations, or schedule changes.HR RINKY-8721023842

We are seeking a motivated Air Ticketing Associate to join our team in Shillong, India. This full-time position is ideal for candidates who are recent graduates or have up to two years of experience in travel and ticketing services.Key Responsibilities:1. Ticket Booking: Handle flight reservations and ticket bookings for customers, ensuring accuracy and adherence to airline policies.2. Customer Support: Assist customers with inquiries, providing information on flight schedules, fares, and services while maintaining a high level of service.3. Change Management: Process cancellations, refunds, and changes to tickets as per customer requests, ensuring compliance with airline rules.4. Documentation: Prepare and maintain accurate records and documentation related to ticketing and customer interactions.5. Liaison with Airlines: Coordinate with airline representatives to resolve any ticketing issues or discrepancies.Required Skills and Expectations:Candidates should possess strong communication skills to effectively interact with customers and colleagues. Attention to detail is essential to ensure the correctness of ticket bookings and to provide accurate information. Basic computer skills are necessary for using ticketing software and managing bookings. A good understanding of the travel industry and a customer-focused approach will help in delivering excellent service. Candidates must be organized and able to manage multiple tasks while working in a fast-paced environment. A positive attitude and willingness to learn are key to success in this role.