Customer Service Manager Jobs

We are looking for a dedicated Customer Relationship Manager to strengthen our connection with clients and ensure their satisfaction. The ideal candidate has 1-2 years of experience and will work full-time from our office in Bawana, Delhi.Key Responsibilities:1. Client Interaction: Engage with customers through calls and meetings to understand their needs and gather feedback, ensuring they feel valued and heard.2. Account Management: Monitor customer accounts to maintain strong relationships, addressing any issues promptly to retain client loyalty.3. Problem Solving: Identify and resolve customer complaints effectively, providing timely solutions that enhance customer satisfaction and trust.4. Reporting: Keep detailed records of customer interactions and feedback, reporting on customer trends and potential areas for improvement.5. Collaboration: Work closely with marketing and product teams to relay customer insights, helping shape services and offerings that meet client demands.Required Skills and Expectations:Candidates must have a degree and a strong understanding of customer service principles. Excellent communication and interpersonal skills are essential for building relationships. A proactive attitude toward problem-solving is necessary, along with the ability to work independently and in a team setting. Familiarity with CRM software is a plus. We expect a positive and enthusiastic approach to client management that fosters long-term partnerships. This role is ideal for females who are passionate about customer relations and seek to grow in a dynamic environment.

Key Skills:Automotive service operations managementWorkshop and service center administrationCustomer relationship management (CRM)Team leadership and technician supervisionService scheduling and job allocationVehicle diagnostics and troubleshooting knowledgeSpare parts and inventory managementWarranty claim handlingService revenue and profitability managementCustomer complaint resolutionMIS reporting and KPI monitoringKnowledge of DMS (Dealer Management System)Strong communication and interpersonal skillsPreferred Industry: Automobile dealerships, passenger vehicles, commercial vehicles, two-wheelers, EV service centers.Experience: 3-10+ years in automotive service operations with at least 2 years in a supervisory/managerial role.Qualification: Diploma/B.E./B.Tech in Automobile or Mechanical Engineering preferred.

As an Airport Representative, you will play a crucial role in ensuring a smooth experience for travelers. Your main focus will be on customer service and assistance at the airport. Key Responsibilities:- Customer Assistance: Provide help to passengers with check-in, baggage handling, and boarding procedures to enhance their travel experience.- Information Services: Answer questions from travelers about flight schedules, airport facilities, and general inquiries to facilitate their journey.- Coordination with Airlines: Work closely with airline representatives to ensure all processes are followed correctly and effectively to maintain smooth operations.- Problem Resolution: Address any issues or complaints that may arise during a passengers journey, ensuring timely and effective solutions are provided.- Safety and Security Compliance: Ensure that all safety and security regulations are followed during passenger interactions to maintain a secure environment.Required Skills and Expectations:- Candidates should have completed at least their 12th grade.- Strong communication skills are essential, as you will be interacting with diverse individuals daily.- A friendly and approachable demeanor is important for providing excellent customer service.- Problem-solving skills will be necessary to address challenges effectively.- Basic computer skills will be required to manage electronic check-in and coordination tasks.- Flexibility with work hours is expected, as the airport operates around the clock. This role is ideal for individuals looking to gain experience in the travel industry while offering excellent customer service.

As an Airport Terminal Services Agent in Kanpur, you will play a crucial role in ensuring a smooth and pleasant experience for travelers at the airport. You will assist passengers with various services and help maintain airport operations effectively.Key Responsibilities:- Passenger Check-in: Help passengers check in for their flights, ensuring they have the correct documents and luggage.- Baggage Assistance: Provide support for passengers regarding baggage handling, including lost luggage inquiries.- Boarding Process: Ensure the boarding process runs efficiently by verifying passenger details and assisting with boarding announcements.- Customer Service: Address passenger questions and concerns, offering information about flights, services, and airport policies to improve their experience.- Emergency Procedures: Familiarize yourself with emergency procedures and protocols, ensuring passenger safety during any situation.Required Skills and Expectations:- Communication Skills: You must communicate clearly and effectively with passengers, coworkers, and airline staff, assisting in a friendly manner.- Problem-Solving Ability: You should be capable of handling unexpected situations calmly and finding solutions quickly.- Attention to Detail: Paying attention to small details is essential, especially when dealing with passenger information and baggage.- Team Player: Collaborating with other staff members is vital to maintain a seamless operation in a busy environment.- Basic Computer Knowledge: Familiarity with basic computer operations will help you manage check-in systems and update passenger information. This role is well-suited for individuals with a passion for customer service and a desire to work in a dynamic airport environment.

We are seeking a dedicated Customer Relationship Officer to join our team in Kunnamkulam Thrissur. This role is ideal for individuals who enjoy engaging with customers and building strong relationships. Key Responsibilities:1. Customer Assistance: Interact with customers to provide information about products and services, assisting them with inquiries and resolving issues promptly. This helps ensure customer satisfaction and loyalty.2. Follow-Up Calls: Conduct follow-up calls to ensure customers are satisfied with their purchases and services. This not only keeps the communication lines open but also helps identify areas for improvement.3. Data Management: Maintain accurate records of customer interactions and feedback. This information is crucial for understanding customer needs and improving service quality.4. Feedback Collection: Gather feedback from customers to help improve our services. This involves listening to their suggestions and concerns, facilitating responsiveness to customer needs.5. Team Collaboration: Work closely with other departments to ensure a seamless customer experience. Teamwork is essential in addressing customer issues effectively and efficiently.Required Skills and Expectations:The ideal candidate will have a high school diploma and be a quick learner with good communication skills. A friendly and approachable demeanor is crucial to building rapport with customers. The candidate should be organized, detail-oriented, and have a strong willingness to learn and grow within the role. Prior experience is not mandatory, but a positive attitude and a commitment to customer satisfaction are essential for success.

EXPERIENCE IN CONSTRUCTION EQUIPMENT SERVICE MAINTENANCE KNOWLEDGE - We are seeking an experienced Service Manager to lead our service operations in Pune, India. The ideal candidate will have 10 to 15 years of experience and will excel in managing customer service teams while ensuring high-quality service delivery.Key Responsibilities:1. Team Leadership: Manage and motivate a team of service professionals, setting clear goals and performance expectations to drive team success.2. Customer Engagement: Build strong relationships with clients, understanding their needs and ensuring satisfaction through efficient service delivery.3. Service Improvement: Analyze service processes and identify opportunities for improvement to enhance customer experience and operational efficiency.4. Performance Monitoring: Track key performance indicators (KPIs) to assess the effectiveness of service operations and implement corrective actions as necessary.5. Training and Development: Conduct regular training sessions for team members to improve their skills and knowledge in service delivery best practices.6. Coordination with Other Departments: Work closely with other departments to ensure seamless service provision and to resolve any issues that impact customer satisfaction.Required Skills and Expectations:The ideal candidate must hold a graduate degree and possess strong leadership and communication skills. A deep understanding of service management principles and the ability to analyze and solve problems effectively are essential. The candidate should also demonstrate the ability to foster a positive team environment. A results-oriented mindset with a commitment to delivering excellent customer service is crucial for this role.

As a Ground Staff Supervisor in Darjeeling, India, you will oversee the daily activities of the ground staff to ensure smooth operations at the airport or similar facilities. This role is ideal for individuals who are detail-oriented and enjoy working in a dynamic environment.Key Responsibilities:1. Supervising Staff: Manage a team of ground staff by providing guidance and support to ensure they complete their tasks efficiently and safely.2. Coordinating Operations: Oversee the daily operations at the ground level, including check-in procedures, baggage handling, and passenger services, ensuring everything runs smoothly and on time.3. Training Employees: Assist in training new staff members on standard operating procedures and customer service expectations to maintain a high level of service.4. Problem Solving: Address and resolve any issues that arise during operations, whether related to staff, passengers, or equipment, ensuring quick and effective solutions.5. Maintaining Safety Standards: Ensure all safety protocols and regulations are followed to provide a secure environment for both staff and passengers.Required Skills and Expectations:Candidates should have a minimum education of 10th pass and be comfortable working in a team environment. Strong communication skills are essential for effective interaction with staff and passengers. Candidates should be able to adapt quickly to changing situations and possess good leadership abilities to manage and motivate their team. A keen eye for detail and a commitment to safety and efficiency are crucial for success in this role.

We are looking for a Front Office Executive to manage our reception area and ensure excellent customer service in Dharamshala, India. The right candidate will have 1 to 3 years of experience, a positive attitude, and a strong commitment to providing support to our team and clients.Key Responsibilities:- Greeting Visitors: Welcome guests and clients warmly, ensuring they feel comfortable and valued as they enter the office.- Managing Phone Calls: Handle incoming calls politely and efficiently, directing them to the appropriate departments or taking accurate messages when necessary.- Scheduling Appointments: Coordinate and manage appointments for staff members, ensuring that calendars are up-to-date and conflicts are avoided.- Maintaining Office Supplies: Monitor and order office supplies as needed to keep the front office well-stocked and organized.- Providing Information: Serve as a knowledgeable point of contact for clients and visitors, providing accurate information about our services and addressing any inquiries.Required Skills and Expectations:The ideal candidate should be a male with a minimum of a 12th-grade education and relevant work experience. Strong communication skills and a friendly demeanor are essential, as the role involves interacting with clients and team members. The candidate must be organized, detail-oriented, and able to multitask effectively. A willingness to learn and adapt in a fast-paced environment is also crucial for success in this position.

Job Description - Customer ManagerCompany: Broad Air Conditioning India Pvt. Ltd.Position: Customer Manager - HVAC Chillers & VAMLocation: Surat, GujaratIndustry: HVAC / Air Conditioning / Chillers / VAMDepartment: Sales & Customer ManagementExperience: 2-5 years in HVAC, preferably Chillers and VAMEmployment Type: Full-timeAbout the RoleBroad Air Conditioning India Pvt. Ltd. is looking for an experienced Customer Manager to manage and develop business relationships with customers, consultants, contractors, OEMs and channel partners in the Surat and South Gujarat market.The ideal candidate should have strong technical and commercial knowledge of HVAC systems, chillers and VAM (Vapor Absorption Machines) and proven experience in handling industrial, commercial and institutional customers.Key ResponsibilitiesDevelop and maintain strong relationships with existing and prospective customers.Generate new business opportunities for chillers, VAM and HVAC solutions across Surat and surrounding markets.Identify upcoming projects in industries such as pharmaceuticals, chemicals, textiles, hospitals, hotels, commercial buildings and manufacturing.Meet customers, consultants, MEP consultants, EPC contractors and project decision-makers regularly.Understand customer requirements and recommend appropriate HVAC/chiller/VAM solutions.Prepare and coordinate technical and commercial proposals with the engineering and application teams.Manage the complete sales cycle from enquiry generation to negotiation, order booking and execution handover.Follow up on quotations, technical submittals, commercial negotiations and purchase orders.Develop relationships with consultants and ensure company products are specified in relevant projects.Monitor competitor activities, market trends, pricing and new project opportunities.Coordinate with service, application, project and internal sales teams to ensure customer satisfaction.Handle customer complaints and coordinate internally for timely resolution.Maintain accurate sales pipeline, enquiry status, forecast and customer records.Achieve assigned sales, revenue and customer-development targets.Conduct regular market visits and prepare reports on business opportunities and customer activities.Required Technical KnowledgeThe candidate should have a good understanding of:Chilled water HVAC systemsAir-cooled and water-cooled chillersVAM / Vapor Absorption ChillersCooling towers and associated HVAC equipmentHVAC system design fundamentalsHeat load and basic equipment selection conceptsEnergy-efficient HVAC solutionsIndustrial and commercial air-conditioning applicationsHVAC project execution and commissioning basicsDesired Candidate ProfileBachelor's/Diploma degree in Mechanical Engineering, HVAC, Refrigeration & Air Conditioning or a related field.3-6 years of relevant experience in HVAC sales/customer management.Experience specifically with chillers, VAM or large HVAC systems will be strongly preferred.Existing relationships with consultants, contractors, end users and industrial customers in Surat/South Gujarat will be an advantage.Strong communication, negotiation and presentation skills.Good commercial understanding and ability to manage sales negotiations.Willingness to travel extensively within Surat and surrounding industrial areas.Ability to work independently and coordinate effectively with cross-functional teams.Strong customer relationship management and business-development skills.Key Performance Indicators (KPIs)Sales and order-booking achievementNew customer acquisitionChiller/VAM project pipeline developmentConsultant and contractor engagementConversion of enquiries into ordersCustomer retention and repeat businessCollection/payment follow-up supportMarket coverage and customer visitsAccuracy of sales forecastingTarget Customer SegmentsThe candidate will primarily develop business across:Pharmaceutical and chemical industriesTextile and manufacturing industriesHospitals and healthcare facilitiesHotels and hospitalityCommercial buildingsData centres and critical cooling applicationsIndustrial plantsEPC contractorsMEP/HVAC consultantsReal-estate and infrastructure projectsInstitutional customersCompensationSalary: Competitive and commensurate with experience and industry standards.The position may include performance-based incentives linked to sales and business-development targets.Ideal CandidateAn ideal candidate is a customer-focused HVAC professional with strong chiller/VAM sales experience, an established network in the Surat/South Gujarat market, and the ability to convert technical requirements into commercial business opportunities.

We are seeking a Ground Staff Supervisor to oversee the daily activities of ground staff at our Lohardaga location. This is a full-time position suitable for freshers who have completed their 10th grade. The role requires strong organizational skills and the ability to work well in a team.Key Responsibilities:- Supervise Ground Operations: Oversee and coordinate activities of ground staff to ensure smooth airport operations.- Staff Training: Provide guidance and training to new staff members, ensuring they understand their roles and responsibilities.- Customer Service: Address customer inquiries and complaints efficiently, maintaining a high level of service.- Safety Compliance: Ensure all staff adhere to safety regulations and protocols to guarantee a safe working environment.- Performance Monitoring: Conduct regular assessments of staff performance and provide feedback for improvement.- Coordination with Other Departments: Work closely with other airport departments to maintain effective communication and collaboration.Required Skills and Expectations:- Strong Communication: Ability to communicate clearly and effectively with staff and customers.- Leadership: Demonstrate leadership qualities to guide and motivate a team of ground staff.- Problem-Solving Skills: Exhibit the capability to resolve issues efficiently and make quick decisions when necessary.- Team Player: Willingness to collaborate with others and contribute positively to a team environment.- Adaptability: Be open to changes and able to handle various tasks and responsibilities as they arise.Ideal candidates will be dedicated, punctual, and willing to learn in a fast-paced environment.

We are seeking a dedicated Front Office Executive to join our team in Jibhi, Kullu. The ideal candidate will have 1 to 3 years of experience, a minimum qualification of 12th grade, and will be responsible for managing various front office duties efficiently and professionally.Key Responsibilities:1. Customer Assistance: Greet and assist visitors in a friendly and professional manner, providing information and directing them to the appropriate personnel or services.2. Call Management: Handle incoming calls, directing them to the right departments and ensuring that inquiries are addressed promptly and effectively.3. Appointment Scheduling: Manage and organize appointments for staff members, ensuring an efficient schedule is maintained.4. Record Keeping: Maintain accurate records of visitors, phone calls, and any inquiries for future reference and reporting.5. Administrative Support: Provide basic administrative support, including managing correspondence, filing documents, and handling office supplies.Required Skills and Expectations:Candidates must have excellent communication skills, both written and verbal, with the ability to interact positively with clients and team members. A professional appearance and demeanor are important for this role. Proficiency in basic computer applications, such as MS Office, is necessary. The candidate should be well-organized, reliable, and able to manage multiple tasks in a fast-paced environment. A positive attitude and a strong customer service orientation are essential for success in this position.

We are seeking an Airport Representative to join our team in Patna, India. This is an exciting opportunity for individuals with 0 to 5 years of experience who have completed their 12th grade. You will serve as a key point of contact for travelers at the airport.Key Responsibilities:1. Customer Service:You will assist passengers with their inquiries and provide information about flights, check-in procedures, and airport facilities to ensure a smooth travel experience.2. Coordination:You will liaise with various airport staff, airlines, and service providers to ensure effective communication and coordination for passenger needs, enhancing their journey.3. Handling Complaints:You will address and resolve any passenger complaints or issues that arise during their time at the airport, ensuring their concerns are handled professionally.4. Document Verification:You will verify travel documents for travelers, helping to ensure all paperwork is in order before boarding.Required Skills and Expectations:Candidates should possess excellent communication skills and a strong customer-focused attitude. You should be reliable, punctual, and capable of working in a fast-paced environment. A friendly demeanor, along with the ability to work well in a team, is essential. Strong problem-solving skills will be valuable when addressing passenger concerns. Flexibility with working hours, including weekends and holidays, is expected.

We are looking for an enthusiastic Airport Representative to join our team in Ranchi, India. This role is perfect for individuals seeking to start their career in the aviation industry, and it involves assisting travelers and ensuring smooth airport operations.Key Responsibilities:- Customer Assistance: Greet arriving and departing passengers, assist with luggage handling, and provide information about flight schedules and airport facilities.- Coordination with Airlines: Work closely with airline staff to relay important information to customers, ensuring quick and effective communication.- Problem Resolution: Address passenger inquiries and resolve any issues that may arise, ensuring that travelers have a pleasant experience at the airport.- Documentation Handling: Assist in processing necessary travel documents and ensure compliance with airport regulations and procedures.Required Skills and Expectations:Candidates should possess strong communication skills to interact effectively with passengers and airport staff. A friendly and positive attitude is essential, as the role involves working in a fast-paced environment and dealing with various situations. Attention to detail is important for handling documents and following procedures accurately. Reliability and punctuality are key, as you will be expected to adhere to scheduled shifts and maintain professionalism at all times. This position is open to individuals with less than five years of experience, making it an excellent opportunity for those looking to begin their careers in the aviation sector.

We are seeking an enthusiastic Airport Representative to join our team in Vijayawada, India. The ideal candidate will provide exceptional customer service to passengers and assist with their travel needs.Key Responsibilities:- Passenger Assistance: Greet and assist travelers at the airport, helping them with check-in, baggage claims, and boarding procedures.- Information Provider: Offer accurate information regarding flight statuses, airport facilities, and transportation options to enhance the passenger experience.- Problem Solving: Address any issues or complaints that passengers might have, facilitating timely and effective resolutions.- Coordination: Collaborate with other airport staff and airlines to ensure smooth operations and passenger flow.Required Skills and Expectations:Candidates should possess a good level of communication skills to interact with diverse passengers effectively. A positive attitude and ability to work under pressure are essential for managing busy airport environments. Ideally, applicants will have basic computer skills for checking flight information and maintaining records. Punctuality and a professional appearance are necessary, as representatives often serve as the first point of contact for travelers. Flexibility to work various shifts, including weekends and holidays, is also expected. A passion for customer service and a willingness to learn more about the aviation industry will greatly benefit candidates in this role.

We are looking for an Airport Terminal Services Agent in Delhi who will assist travelers at the airport. This role involves ensuring a smooth and pleasant experience for passengers from check-in to boarding.Key Responsibilities:1. Check-In Assistance: Help passengers with check-in procedures, including baggage handling and issuing boarding passes.2. Customer Service: Provide information to travelers about flight schedules, terminal facilities, and services, ensuring a friendly and helpful atmosphere.3. Baggage Support: Assist with baggage inquiries, support lost luggage claims, and ensure proper loading of baggage onto flights.4. Safety Compliance: Enforce safety policies and procedures, ensuring that all operations comply with airport regulations to maintain a secure environment.5. Problem Resolution: Address and resolve passenger complaints and issues quickly and efficiently, ensuring customer satisfaction.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with passengers and coworkers. A friendly and approachable demeanor is essential for providing exceptional customer service. Strong problem-solving abilities are needed to manage passenger issues, and attention to detail is crucial for handling check-in and baggage processes accurately. The ideal candidate should be able to thrive in a fast-paced environment and work well under pressure while maintaining professionalism. A completed 12th-grade education is required, and experience in customer service or related fields, though not mandatory, is an advantage.

As an Airport Terminal Services Agent, you will play a vital role in ensuring smooth operations at the airport. Your main duties will include assisting passengers, managing flight information, and providing excellent customer service.Key Responsibilities:- Passenger Assistance: Help passengers with check-in, boarding, and baggage handling to enhance their travel experience.- Flight Information Management: Monitor and communicate flight statuses, ensuring passengers are kept informed of any changes or delays.- Customer Service: Address passenger inquiries and concerns with a friendly and professional attitude, ensuring satisfaction.- Safety and Security Checks: Conduct safety checks and ensure that all procedures are followed to maintain a safe airport environment.- Collaboration with Airlines: Work closely with airline staff to coordinate services, share information, and resolve any issues that arise.Required Skills and Expectations:- Effective Communication: Strong verbal skills are essential for interacting with passengers and fellow employees.- Problem-Solving Skills: Ability to quickly address and resolve passenger issues efficiently and effectively.- Team Player: Willingness to work collaboratively with a diverse team in a fast-paced environment.- Adaptability: Be flexible and ready to handle various tasks as needed, reflecting the dynamic nature of airport operations.- Basic Computer Skills: Familiarity with computer systems for check-in and flight information management is preferred.This role is suitable for individuals who are motivated, customer-focused, and eager to contribute to a positive airport experience.

We are looking for an Airport Terminal Services Agent in Bhopal, India. This position is ideal for individuals who enjoy working in a fast-paced environment and helping passengers.Key Responsibilities:Assist passengers with check-in and boarding procedures. You will help ensure a smooth process by guiding them through the necessary steps and providing them with information about their flights.Handle luggage and cargo. This includes loading and unloading baggage, ensuring that all items are handled with care and delivered to the correct flights.Provide customer service. You will address passenger inquiries and complaints, offering assistance and solutions to ensure a positive travel experience.Maintain a clean and organized terminal area. This involves keeping waiting areas, ticket counters, and other spaces tidy to promote a pleasant environment for everyone.Coordinate with airline staff and security. You will work closely with different teams to facilitate smooth operations and ensure safety throughout the terminal.Required Skills and Expectations:Candidates should have completed their 12th grade and have good communication skills. You should be able to interact politely and clearly with passengers and other staff. A positive attitude and strong customer service skills are essential for this role. You must be ready to assist passengers and handle various situations with patience.Being able to work in a team and adapt to rapidly changing environments is important. Flexibility regarding shift hours is also a key requirement, as airport operations run 24/7.