Customer Service Manager Jobs

Customer GRT, loan disbursement, EMI collection, Customer Service, Loan Utilization Check, Field visit

We are seeking a dedicated Service Manager to oversee and improve our service operations in Gurgaon, India. The ideal candidate will ensure customer satisfaction while managing a team effectively and efficiently. This role requires strong leadership and problem-solving skills in a full-time, office-based environment.Key Responsibilities:1. **Team Management**: Lead and motivate a team of service staff to deliver exceptional customer service, providing training and support to enhance their skills.2. **Service Delivery**: Monitor the service delivery process to ensure all interactions meet company standards and customer expectations.3. **Customer Engagement**: Act as a primary point of contact for customer inquiries and complaints, resolving issues promptly and maintaining strong relationships.4. **Performance Analysis**: Analyze service performance metrics to identify areas for improvement and implement strategies to enhance service quality and efficiency.5. **Operational Coordination**: Collaborate with other departments to streamline operations, ensuring that service objectives align with overall business goals.Required Skills and Expectations:The ideal candidate will have a bachelor

Job DescriptionWe are looking for a Customer Relationship Officer to manage customer relationships, understand their needs, resolve queries, and support sales and business growth. The ideal candidate should have excellent communication, follow-up, and customer-handling skills.Main Responsibilities & TasksHandle customer queries, requests, and complaints professionally.Build and maintain strong relationships with existing customers.Follow up with customers and ensure timely resolution of issues.Identify customer needs and recommend suitable products/services.Generate leads and support sales and business development activities.Promote cross-selling and upselling opportunities.Maintain accurate customer records and update CRM systems.Achieve assigned customer service and sales targets.Coordinate with internal teams to resolve customer issues.Ensure high customer satisfaction and retention.

MCARE PRO WALK-IN INTERVIEWS! We're hiring for the following positions: Client CoordinatorInternational Voice Process (Night Shift)Non-Voice Process (Night Shift)Payment Posters ExperiencedNight Shift Cab Facility: Not provided Eligibility:Open to all Any graduate or non-graduate with strong English communication skillsLocation:Porur ChennaiWalk-in Interviews: Monday to Friday, from 8:30 PM onwardsKey Responsibilities:Handle inbound and outbound patient calls regarding appointments, cancellations, and general queriesVerify insurance details and assist with prior authorization processesEnsure strict adherence to HIPAA guidelines and maintain patient confidentialityProvide clear instructions for medical procedures and confirm scheduled appointmentsAccurately document call details and update patient records in the billing systemCollaborate with internal teams to resolve billing discrepancies and support claim processingShift Timings:Night Shift: 8:30 PM to 5:30 AM (Saturday Sunday Off!)Candidate Requirements:Excellent verbal communication in English with neutral accent (no mother tongue influence)Willingness to work night shifts consistentlyBasic computer literacy and ability to learn billing softwarePrior experience in medical billing or voice process is a plus, but not mandatoryStrong interpersonal skills and a customer-first attitudeWhy Join Us?Inclusive hiring Freshers and experienced candidates welcomeOpportunity to gain exposure to US healthcare processesSupportive team environment with training providedFixed weekend offs (Saturday & Sunday)Come join a growing team at Mcare Pro and build your career in the international medical billing industry!

We are looking for a friendly and organized Spa Receptionist in Bhubaneswar. This position is ideal for someone who enjoys providing excellent customer service and creating a welcoming atmosphere for clients.Key Responsibilities:- Greet clients warmly upon arrival: Ensure that every guest feels welcomed and special as they enter the spa.- Manage bookings and appointments: Schedule and confirm appointments, ensuring the calendar reflects accurate availability without conflicts.- Handle payments and transactions: Process payments efficiently and with care, answering any questions clients may have about services and pricing.- Maintain cleanliness and organization: Keep the reception area tidy and organized, ensuring that brochures, product displays, and waiting areas are presentable.- Assist clients with inquiries: Provide detailed information about spa services, treatments, and promotions, helping clients choose the right options for their needs.Required Skills and Expectations:The ideal candidate should have a pleasant demeanor and strong communication skills to interact effectively with clients. Being detail-oriented is important for managing scheduling and keeping accurate records. A high level of professionalism and discretion is expected, as well as a willingness to learn and grow in the role. Experience in customer service or a similar environment is a plus but not mandatory; a positive attitude and a commitment to providing exceptional service are essential.

We are looking for a skilled Relationship Manager to join our team in Raipur. The ideal candidate will have 1 to 3 years of experience and a minimum education of a 12th pass. This full-time position requires working from the office.**Key Responsibilities:**- **Build and Maintain Client Relationships:** Develop strong relationships with clients by understanding their needs and providing suitable solutions to enhance client satisfaction.- **Assist Clients with Queries:** Address any concerns and answer client questions promptly to ensure a positive experience and foster long-term connections.- **Conduct Follow-ups:** Regularly check in with clients to update them on services and gather feedback, ensuring they feel valued and heard.- **Identify Sales Opportunities:** Recognize potential upselling or cross-selling opportunities within the existing client base to increase revenue.- **Collaborate with Team Members:** Work closely with colleagues to share client insights and improve overall service delivery, promoting teamwork.**Required Skills and Expectations:**- Strong communication skills to interact effectively with clients and team members alike.- Excellent problem-solving abilities to address client challenges and provide effective solutions.- Basic knowledge of sales processes and customer service principles is essential.- Ability to work well under pressure and manage multiple tasks simultaneously.- A positive attitude, willingness to learn, and a desire to achieve results are highly valued. This role is a great opportunity for someone looking to grow their career in client relations while contributing to the company's success.

As a Customer Relationship Manager, you will play a vital role in ensuring our customers have a great experience with our services. You will be the main point of contact, helping to build and maintain strong relationships with our clients.**Key Responsibilities:**- **Customer Interaction:** Regularly engage with customers to understand their needs and concerns, providing timely support and assistance.- **Issue Resolution:** Address and resolve customer complaints efficiently, ensuring customer satisfaction and loyalty.- **Relationship Building:** Cultivate lasting relationships with customers through regular follow-ups and personalized communication.- **Feedback Collection:** Gather feedback from customers about their experiences and suggestions, to help improve our services.- **Reporting:** Keep detailed records of customer interactions and feedback, reporting insights to the management for further improvements.- **Collaboration with Teams:** Work closely with sales, marketing, and product teams to ensure alignment and enhance customer experience.**Required Skills and Expectations:**- Strong communication skills, both verbal and written, are essential for effectively engaging with customers.- Good organizational skills and the ability to manage multiple tasks simultaneously are important.- A proactive attitude with a willingness to learn and adapt to changing situations is expected.- Basic knowledge of customer relationship management software or tools would be an advantage.- Candidates should be female and hold at least a 12th grade education, with experience ranging from 0 to 5 years in a related field.

We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full-time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.**Key Responsibilities:**- **Answer Customer Inquiries:** Handle phone calls and responses to emails from customers, providing accurate information and support.- **Resolve Complaints:** Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.- **Maintain Customer Records:** Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.- **Provide Product Information:** Offer detailed information about products and services to help customers make informed purchasing decisions.- **Collaborate with Teams:** Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.**Required Skills and Expectations:**- Strong communication skills are essential to clearly convey information to customers and understand their needs.- A positive attitude is important; being friendly and approachable helps create a welcoming environment for customers.- Basic computer skills are necessary to manage customer data and perform other administrative tasks.- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.- Freshers should be willing to learn and adapt to the companys processes and customer service protocols.

We are looking for a Receptionist Cum Executive Assistant who will play a vital role in our team in Kolkata. This position is ideal for individuals with 0 to 1 year of experience and requires at least a 10th-grade education. Your primary responsibilities will include:- **Greeting Visitors**: Welcome guests and clients warmly, ensuring a positive first impression of the organization.- **Managing Phone Calls**: Answer and direct phone calls, providing information to clients and colleagues in a clear and friendly manner.- **Scheduling Appointments**: Maintain the calendar for the executives, scheduling meetings and ensuring all parties are informed.- **Administrative Support**: Assist with various administrative tasks, such as filing documents and preparing reports, to keep operations running smoothly.- **Office Supplies Management**: Monitor the inventory of office supplies and order new items as needed to ensure the office remains well-stocked.The ideal candidate should possess excellent communication and interpersonal skills, with a friendly and approachable demeanor. Strong organizational skills are required to manage multiple tasks efficiently. Proficient computer skills, including familiarity with basic software programs, are essential. You should be detail-oriented, ensuring accuracy in all tasks, and demonstrate a willingness to learn and adapt in a fast-paced environment. A professional attitude, punctuality, and a strong sense of responsibility are vital for success in this role.

We are seeking a Cafeteria Manager to oversee daily operations in our cafeteria in Jadavpur, Kolkata. This role is suitable for those with 0 to 5 years of experience and requires at least a 10th-grade education. Key Responsibilities: Urgent Requirement..Cafeteria Sales/Service Person.Duty Timing 9 HoursWeekly 1 Day OffBenefits : ESI,PF,OT,BONUS1. **Daily Operations Management**: You will ensure the cafeteria runs smoothly, including managing food preparation, service, and cleanliness. 2. **Staff Supervision**: You will lead a team of cafeteria staff, assigning tasks and helping to train new employees to maintain high service standards.3. **Menu Planning**: You will develop a diverse and appealing menu that meets the needs of our customers and adheres to food safety regulations.4. **Inventory Management**: You will monitor food and supply inventories, placing orders as necessary, and managing budget constraints effectively.5. **Customer Service**: You will engage with customers, respond to their feedback, and strive to create a welcoming environment.Required Skills and Expectations:The ideal candidate should have strong organizational skills and the ability to manage multiple tasks efficiently. Good communication skills are essential for interacting with staff and customers. You should be comfortable working in a fast-paced environment and must be knowledgeable about food safety practices. Attention to detail and a passion for food service will help ensure that the cafeteria meets the highest standards of quality and service.

As a Customer Care Executive, your role is crucial in ensuring that our customers receive exceptional service and support. You will be the first point of contact for customers, helping them with inquiries and resolving their issues.**Key Responsibilities:**- **Handle Customer Inquiries:** Address customer questions and concerns through multiple channels, including phone, email, and chat, ensuring prompt and accurate responses.- **Resolve Issues:** Identify, troubleshoot, and resolve customer complaints efficiently, taking ownership of each case to ensure customer satisfaction.- **Provide Product Knowledge:** Educate customers about our products and services, assisting them in understanding features and benefits to enhance their experience.- **Maintain Records:** Document customer interactions and transactions accurately in the system to ensure proper follow-up and resolution tracking.- **Collaborate with Other Teams:** Work closely with sales, technical support, and other departments to find solutions and improve the overall customer experience.**Required Skills and Expectations:**Candidates should possess strong communication skills and a friendly demeanor to build rapport with customers. A problem-solving attitude is essential as you will need to address various customer issues effectively. Experience in customer service or call center operations is preferred, but not mandatory for those eager to learn. You should be detail-oriented with good organizational skills to handle multiple inquiries simultaneously. Additionally, proficiency in basic computer applications is necessary to log and track customer interactions. A minimum educational qualification of completing the 12th grade is required, along with a willingness to work full-time from our office in Gurgaon.

Job Description:Location: Goregaon, Mumbai, MaharashtraJob Summary:We are hiring field service technicians specializing strictly in Washing Machines, Refrigerators, or Microwave Ovens. If you have expert hands-on experience in repairing any one, two, or all three of these specific appliances, we want to hear from you.Note: Candidates must specialize in at least one of these three appliance categories.Key Responsibilities (Based on Your Area of Expertise):Washing Machines: Diagnose, repair, and service Front Load, Top Load, and Semi-Automatic units. Troubleshoot PCB boards, motors, drain pumps, and drum assemblies.Refrigerators: Perform fault diagnosis on Single Door, Double Door, and Side-by-Side fridges. Execute gas charging, leak testing, compressor replacement, and cooling system repair.Microwaves & Ovens: Repair Solo, Grill, and Convection microwave ovens. Handle high-voltage components (magnetrons, capacitors, diodes) and control board issues safely.Customer Service: Perform on-site visits, deliver professional customer interactions, and explain necessary repairs clearly to clients.Requirements:Proven practical experience in repairing Washing Machines, Fridges, or Microwave Ovens (minimum 2 year preferred).Strong knowledge of major brands (LG, Samsung, Whirlpool, IFB, Bosch, Godrej, etc.).Basic electrical diagnostic skills (ability to use a multimeter and read wiring diagrams).Personal two-wheeler with a valid driving license preferred for field movement within Mumbai.Company Location: Sorted SolutionsContact: +91-8007889260Work Location: In person

We are looking for a Customer Relationship Officer in Cuttack to help us connect with our clients and ensure their needs are met. This role is perfect for candidates who enjoy working with people and want to start their careers in customer service.Key Responsibilities:1. **Client Interaction:** Engage with customers through calls and emails to address their inquiries and provide support, ensuring a positive experience.2. **Problem Resolution:** Listen to customer issues and work towards resolving them effectively, maintaining a focus on customer satisfaction.3. **Feedback Collection:** Gather feedback from customers to understand their needs and improve our services, directly contributing to customer relationships.4. **Database Management:** Update and maintain accurate records of customer interactions in our database to streamline communication and follow-up processes.5. **Team Collaboration:** Collaborate with team members and other departments to share insights and improve customer service strategies.Required Skills and Expectations:Candidates should have excellent verbal communication skills to effectively interact with customers. A strong sense of responsibility and attention to detail is essential for accurately handling customer information. The ideal candidate should be a team player, ready to learn new skills, and adapt to different situations. Basic computer knowledge is a plus, as you will be using software tools daily. A positive attitude and a genuine desire to help others will drive success in this role.

He must have the ability to handle the workshop day to day operation...customer handling ,technical deep knowledge of bikes repair work, time managment ,team managment,problem solving ,product knowledge & all

We are seeking a Front Office Executive to be the first point of contact for our organization at our Kolkata office. This role is ideal for freshers who have completed their 12th grade and are excited to start their career in a professional environment.**Key Responsibilities:**- **Greeting Visitors:** Welcome clients and visitors warmly, ensuring they feel comfortable and attended to upon arrival at the office.- **Managing Phone Calls:** Answer incoming calls professionally, directing them to the appropriate departments or staff members efficiently.- **Handling Inquiries:** Respond to general inquiries in person or over the phone, providing helpful information about the companys services and policies.- **Scheduling Appointments:** Assist in managing appointments and meetings, coordinating schedules between clients and staff to ensure smooth operations.- **Maintaining Office Records:** Keep accurate records of visitor logs and office supplies, ensuring that the front office is organized and well-maintained.- **Supporting Administrative Tasks:** Assist with various administrative duties as needed, contributing to the overall efficiency of the office.The ideal candidate should possess good communication skills and a friendly demeanor. A professional appearance and behavior are essential for creating a positive first impression for visitors. Basic computer skills are also necessary for managing office tasks efficiently. A proactive attitude and the ability to work well under pressure will contribute to your success in this role. This position requires a full-time commitment and is based in the office, allowing you to engage directly with clients and colleagues alike.

Job Title: Client Coordinator - Voice ProcessIndustry: Medical BillingNature of Work: In / Out Bound Calls & SchedulingReports To: Supervisor / ManagerLocation: KL Towers, # 9807, 1st Floor, TNHB, Ayapakkam Main Rd, Ayapakkam, Ch-77Terms: Full TimeRequirements: Night Shift (Mon-Fri)Job Summary: Handle inbound and outbound calls professionally and efficiently, addressing patient queries and concerns regarding appointments, medication, prior authorization, etc. As part of our Scheduling Team, you will be assisting patients in making, altering, and canceling medical appointments, ensuring patients have access to the services and treatments they need.You should be helpful and courteous when answering telephone calls.About the Role: Answer patient calls, field questions, and assist patients in making new medical appointments, follow-up appointments, cancellations, etc. Change or cancel appointments as necessary. Accurately note all patient information according to confidentiality standards and HIPAA requirements. Verifying patients insurance details like eligibility / verify the prior authorization. Answering patients questions regarding basic medical tests and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures. Confirming patient appointments. Courteously receiving incoming telephone calls and taking messages as needed. Route calls to the appropriate department or individual.Salary Range: 25K 35K Salary for the right candidate is not a constraintNo of Openings: 4 5 VacanciesAbout us: We are a team of experienced healthcare professionals dedicated to providing highquality, compassionate care to individuals and healthcare providers in the United States.Person Specification: A thorough understanding patient service. Excellent English communication with neutral accent. A good working knowledge of computers and experience in software handling. Good typing skills. Punctuality and regularity towards work. Professional and positive attitude. A strong desire to grow along with the company.Candidate Requirements: Education to degree level or equivalent with 2 years experience in an International Voice Process.