Guest Relations Jobs

Welcome and assist guests professionally.Take food and beverage orders accurately.Serve food and beverages as per hotel standards.Maintain cleanliness and hygiene of dining and service areas.Coordinate with kitchen and service team for timely delivery.Ensure proper table setup and clearance.Handle guest requests and complaints politely.Follow grooming, hygiene, and safety standards.Support banquet and special event operations when required.

Guest Service ExecutiveJob ProfileKey Responsibilities:Cash Counter Handling: Manage cash transactions accurately, maintain cash balance, and ensure proper billing procedures.POS Operations: Operate POS systems efficiently for billing, ticketing, and food sales.Guest Handling: Provide courteous and prompt assistance, address guest queries, and ensure a pleasant service experience.Ticket Sales: Sell tickets at the counter, issue receipts, and guide guests about available services.Food Counter Sales: Handle food orders at the counter, upsell items, and ensure accurate and timely service.Food Service: Serve food to guests at their seats while maintaining hygiene and service quality standards.Skills & Competencies:Strong communication and customer-service skillsBasic cash and POS handling knowledgeAbility to multitask in a fast-paced environment Positive attitude and team-oriented, Attention to detail and problem-solving abilities.Job Types: Full-time, Permanent, FresherWork Location: GOTA

Job Description - GRE (Guest Relations Executive)Location: ChambaCompany: Keekoo Hospitality Pvt LtdExperience Required: Minimum 1 YearPosition: Guest Relations Executive (GRE)Job Responsibilities: Welcome guests warmly during check-in and ensure smooth guest handling Maintain excellent guest relations throughout the stay Handle guest queries, requests, and complaints professionally Coordinate with housekeeping, F&B, and front office teams for guest satisfaction Assist guests with resort information, activities, and local guidance Ensure high standards of hospitality and customer service Follow up on guest feedback and maintain guest satisfaction records Support front office operations whenever required Maintain proper grooming, etiquette, and communication standardsRequirements: Minimum 1 year of experience in hospitality or hotel industry Good communication and interpersonal skills Pleasing personality with professional grooming Basic computer knowledge and coordination skills Ability to handle guests politely and confidently Flexible to work in shifts and during weekends/holidaysSalary & Benefits: Salary: As per experience and interview Food & Accommodation: Provided Career growth opportunities within hospitality operations

ROLE/TITLEAssistant Executive, Front OfficeREPORTING TOAssociate Manager - Administration & FacilitiesROLE PURPOSEThe Front Desk Executive will be the first point of contact for visitors, clients and employees at PMI India. The role is responsible for managing front desk operations, handling communication, providing administrative support and ensuring a professional and welcoming environment at the workplace.ACCOUNTABILITIES / RESPONSIBILITIES Responsible for managing professional reception, communication flow, coordination and administrative support for smooth plant and office operations. Receive visitors after completion of security clearance, confirm appointment details, inform the concerned departments, guide visitors to designated areas in compliance with plant access rules and maintain accurate visitor coordination logs, appointment schedules and related administrative records for reference, reporting and audit purposes. Handle incoming telephone calls and intercom communications in a professional manner and route calls and messages accurately to plant departments, management or support teams to ensure effective internal communication. Coordinate domestic and international travel arrangements for employees, including air, rail, hotel and local transportation and maintain complete travel documentation, confirmations and billing records. Coordinate with approved courier service providers for the receipt, recording, distribution and outward dispatch of official documents and parcels, while maintaining accurate courier and dispatch registers with proper tracking and acknowledgment details. Maintain continuous coordination with the Security team for visitor movement, communication support and other front office related operational requirements, while adhering to defined role boundaries.SKILLS & EXPERIENCE Graduate in any discipline from a recognized institution. Up to 2 years of experience as a Front Desk Executive, Receptionist or in a similar administrative role. Excellent verbal and written communication skills with the ability to interact professionally with internal and external stakeholders. Strong interpersonal and customer-handling skills with a service-oriented and courteous approach. Professional appearance, positive attitude and high standards of workplace etiquette. Good organizational, coordination and multitasking abilities with attention to detail. Working knowledge of MS Office applications including Word, Excel and Outlook. Prior experience in travel coordination and hotel booking will be an added advantage.

Reservation ExecutiveMinimum 0-1 Year + in Hospitality and Reservation

We are seeking a Front Desk Manager to lead our front office team and ensure a welcoming experience for all guests. The ideal candidate will have a Bachelors degree in Hotel Management and 1 to 4 years of relevant experience.**Key Responsibilities:**- **Supervise Front Desk Operations:** Manage daily front desk activities to ensure smooth operations and provide excellent service to guests.- **Guest Check-In and Check-Out:** Oversee the check-in and check-out processes to ensure efficient, friendly service and make guests feel welcomed.- **Staff Management:** Train and motivate front desk staff to provide outstanding customer service and foster a positive work environment.- **Handle Guest Inquiries:** Address guest inquiries and complaints promptly and professionally, ensuring guest satisfaction.- **Maintain Records:** Keep accurate records of guest information, bookings, and payments to ensure seamless financial transactions.- **Collaborate with Other Departments:** Work closely with housekeeping, maintenance, and other departments to ensure all guest needs are met efficiently.**Required Skills and Expectations:**The ideal candidate should have strong communication and interpersonal skills to interact effectively with guests and staff. Organizational abilities are crucial for managing multiple tasks efficiently. A friendly and approachable demeanor is essential for creating a welcoming atmosphere. The candidate must demonstrate problem-solving skills and the ability to handle challenging situations calmly. Proficiency in computer systems and hotel management software is preferred. Reliable and punctual work habits are expected, along with a commitment to maintaining high standards of hospitality.

Job Description:The Emerald Resort is looking for enthusiastic and responsible candidates to join our hospitality team. We are hiring for Front Office Executive and other hotel operational roles. The candidate should have good communication skills, a professional attitude, and the ability to handle guests efficiently.Key Responsibilities:Welcome and assist guests during check-in and check-outHandle guest inquiries, reservations, and phone callsCoordinate with housekeeping and other departmentsMaintain guest records and ensure smooth front desk operationsProvide excellent customer service to ensure guest satisfactionDirect walk-in Interviews also possible Feel free to contact us on - 9119411411 or 9021373151 Mail - info@theemeraldresorts.in

Welcome and greet guests when they arriveHandle guest check-in and check-outVerify guest reservations and IDProvide room keys and hotel informationAnswer guest questions about hotel services, restaurants, or nearby placesHandle phone calls and room booking inquiriesManage guest complaints and solve problems politelyCoordinate with housekeeping and other hotel departments

oversees all culinary and beverage operations, ensuring high-quality guest service, profitability, and compliance with health regulations. Key duties include managing budgets, controlling inventory, training staff, and designing menus. They must possess strong leadership, problem-solving, and organizational skills.

We are hiring in urgent base All staff are with good and humble nature we can provide you food and accommodation also your salary depends upon your experience 15000 to 30000 per month

Key responsibilities:- Oversee daily operations of the hotel:The general manager is responsible for managing all aspects of the hotel's operations, including guest services, housekeeping, maintenance, and food and beverage services.- Develop and implement strategic plans:The general manager must create and execute strategic plans to drive revenue growth, improve guest satisfaction, and enhance the overall performance of the hotel.- Manage staff and ensure efficient workflow:The general manager is in charge of hiring, training, and managing hotel staff to ensure smooth operations and excellent guest experiences.- Monitor financial performance:The general manager must track and analyze financial data to make informed decisions about pricing, budgeting, and cost control to maximize profitability.- Ensure compliance with laws and regulations:The general manager must ensure that the hotel operates in compliance with all relevant laws, regulations, and industry standards to maintain a safe and legal environment for guests and staff.Required skills and expectations:- Strong leadership skills:The ideal candidate should have excellent leadership skills to effectively manage a diverse team of staff and drive performance.- Excellent communication abilities:The general manager must have strong communication skills to interact with guests, staff, and stakeholders effectively.- Financial acumen:The candidate should have a good understanding of financial management and be able to analyze data to make informed decisions.- Problem-solving skills:The general manager must be able to quickly identify and address operational issues to ensure the smooth running of the hotel.- Customer service orientation:The ideal candidate should be customer-focused and committed to providing exceptional service to guests.

As a Guest Relation Manager in Dumdum Kolkata, you will be responsible for creating exceptional guest experiences by ensuring smooth check-ins, resolving guest concerns, and maintaining a welcoming atmosphere.Key Responsibilities:- Greet guests warmly and assist with check-ins to ensure a seamless arrival experience.- Address guest inquiries and resolve any issues promptly to ensure guest satisfaction.- Maintain a welcoming and hospitable environment to enhance the guest experience.Required Skills and Expectations:- Strong communication skills to interact effectively with guests and address their needs.- Excellent problem-solving abilities to handle guest concerns and provide appropriate solutions.- Attention to detail to ensure accurate and efficient guest check-ins and service.

Seeking a Guest Relation Executive to join our team in Topsia, Kolkata. The ideal candidate will have 1-2 years of experience, be a 12th pass female candidate, and work from the office full-time. Key responsibilities include greeting guests, handling inquiries, resolving complaints, and maintaining a positive relationship with customers. Strong communication, interpersonal, and organizational skills are required. The candidate should also be customer-oriented, have the ability to multitask, and be proficient in MS Office. Experience in a similar role and fluency in multiple languages is a plus.

-Supervise front desk staff and guide them-Handling guest queries, complains, and requests-manage check-in and check-out process-maintain front office records and reports-coordinate with housekeeping and other departmentsensure cleanliness and discipline at front desk

Key Responsibilities:Welcome and assist guests in a courteous and professional manner.Take food and beverage orders accurately and ensure timely service.Maintain cleanliness and hygiene standards in the service area.Handle guest queries and complaints promptly to ensure satisfaction.Follow service SOPs and company policies at all times.Coordinate with kitchen and team members for smooth operations.