Floor Coordinator Job Vacancies in Mumbai

should be able to handle the tpa desk effectively

A team leader leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.Manage the operation and admin.Lead and motivate the team.Manage performance.Solve problems.Care for the health, safety and welfare of your people.

Setting and monitoring sales goals, facilitating the professional development of the team. Oversee day-to-day teams' operation and performance. Responsible for managing policy sales and overseeing the sales team. Do regular performance evaluation. Providing sales strategies, feedback, and marketing plans. Contributing to meeting sales targets. Keeping up-to-date with industry developments. Motivating and inspiring the team to surpass their potential. Assisting in hiring and Training of New agents with Soft Skills/Product & Process Knowledge. Exceeding and meeting departmental objectives, including conversion targets, and lead generation.

1. Training and Development of all new joiners to the team and making them familiar with the process 2. Compilation and regular updation of an associate activity report to ensure productivity 3. Enforcing new and updated methods to ensure data security and integrity of the process 4. Setting up standardized Key role objectives and parameters for performance to be mapped 5. Acted as the employee relations mediator in the absence of the performance management leader program, to help resolve team member grievances and also help retain talent. 6. Sending of recommendations to Manager for top talent to be promoted. 7. Doing sampling on cases.8. Solving querries of team members.9. Reviewing discrepancy cases.

Job descriptionCandidate must have 3 plus years of experience in sales insurance industryMust have team leader experience on paperBanking sales manager can apply for this.Candidate should be graduate from any streamCandidate must have worked 1 + years as team leader in companyInsurance industry experience is must6 days working one off

General Description of the JobThe job involves 1. Providing quality and efficient customer service to customers through daily management of a team of upto 30 employees to include hiring, motivating, recognizing and rewarding, coaching, training and problem solving 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives3. Monitor resource utilization & performanceRole & Responsibilities 1. Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards 2. Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. 3. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees4. Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues 5. Effectively manage customer escalations 6. Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency7. Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolutionEducation Requirements/ Skills Any Graduate / MBA Total experience 8+ Minimum 1-3 years of experience as a Team Leader in a domestic/international BPO Strong interpersonal, problem solving, negotiating and verbal & written communication skills Strong computer knowledge and tech