Quality Analyst Female Jobs in Mumbai

Urgent Hiring Call Quality AnalystQualification: Any GraduateExperience: 3 to 5yrsWorking Days: Monday to SaturdayLocation: Bandra BKCWork From OfficeSalary: Excellent Package for Right CandidatesJob Description:Listens to call recordings and provide insight and solutions to operational managementto maximize lead conversion and customer satisfaction.Performs call monitoring and provides trend data, quality reports, and feedback toDirector, concern department head.Monitor calls to ensure sales.Quality check about product knowledge, policies, and procedures, terms & condition.Meet with reporting head, Counsellor, Faculty and Trainers on actions plans.Provides focused quality audits and performance feedback to team leaders/supervisorsand managers for assigned teams within the timeframe guidelines, Create quality scorecards to track performance levelsIdentify and support other opportunities for quality improvement across the teamDocumenting quality issues of the call counsellor wise , performance measures andquality improvements for management review.Assists with development of the revenue center training .Models and shares best practices with team members with ability to receive feedbackand act when appropriate.

Drive for results & improvement*Prioritize and implement all actions arising from production and projects.* Focus on product for successful implementation of quality and productivity improvementMeasurable results.* Maintaining laboratory instrument.* There is responsibility and accountability to achieve the goal. Customer Focus and Mangement * In-depth knowledge of product, raw material , applications and operating procedures.* Nurtures profitable , dependable, trustful relationship, with all chemist, InCharge and production dept. * In-depth knowledge of competitor's products Operational Excellence * Ensures all targets of development and coa as per specification .* Ensures services of product as per requirement Commercial Skills* Good knowledge of pigment * Good knowledge of how to handle lab .Consistency of test results

Highlighting problem areas in the process Identifying fatal errors and non fatal errors & take corrective/ preventive action.Giving feedback and improving their performance Responsible for quality targets and meeting deadlines.