Desktop Support Engineer Fresher Jobs in Surat

1- Router set-up Knowledge2- Window-11 Set up or have knowledge is must3- Ready to do other work outside from the office4- Climping knowledge5- IT experience is an extra benefit

Requirements Hardware Engineer On-site Traveling, Vehicle Important

- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals

Job Profile:Grow business for assigned Products/Services by doing various income producing activities & achieve target.Educational Qualification:- Diploma/Bachelor in EngineeringResponsibilities:- Understand Technical Features & Application of Product Category/Make assigned.- Customer Relationship building: Mailers, Broadcast, Calls for Assigned make/services- Ensure Timely action on the Lead received/generated by Team/You.- Ensure techno-commercial offer is sent to client within the stipulated time- Proactively develop new application, solution & upgrading to the latest technology.- Achieving growth and given sales targets.- Lost Order & Competition Data Analysis- Post Offer Action & Follow up- Processing of Orders to Supplier & Post Order Follow up- Maintaining Stock Level & Review every month- Payment Collection Follow-up- Prepare and circulate marketing material like flyers, posters, blogs, articles, application notes- Update Products details on website, b2b portals- Submit Report to management as instructed.- Participate in any company related activity assigned by management if not mentioned otherwisePreferred Skills:- Basic Electrical/Instrumentation Knowledge- Know-how of Various Engineering Practices & terminology- Working knowledge of MS Office, ExcelPreference:- Willingness to work for long term to handle Sales & Marketing- Ready to learn about new products & solutions on their own- Experience as a Customer Support EngineerSalary:- No bar for Right Candidate

Telephonic, Remote and Onsite Technical Support to Corporate Customers.Activities Include: New Configuration / Additional Configuration / Up gradation / Renewal and Troubleshooting of Problems.Solving Customer & Dealer Technical Query by suggesting them appropriate Solution.Provide Technical Training about Product to Dealers/ Retailer and give your feedback to Product Head.