Customer Support Job Vacancies in Maharashtra

Job Opening: Customer Support ExecutiveRole: Customer Support ExecutiveExperience: Freshers / ExperiencedLanguages Required: Telugu, Tamil, Kannada, Hindi, and EnglishSkills: Good communication and basic computer knowledge.Job Role: Handle customer queries and provide support over calls.Interested candidates can share their updated resumes to contact@dishha.com

Job description:Position : Customer Service ExecutiveDepartment : SalesCompany : MTK IT ServiceLocation : HinjewadiPosition Overview:The Customer Service Executive is responsible for handling incoming inquiries, generating and managing leads, providing information about MTK IT Service, conducting follow-ups, coordinating with internal managers and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and strong follow-up abilities.Key Responsibilities:Lead management & Follow-Up classify leads as Hot, Warm, or Cold.Maintain regular follow-ups with potential customers.Continuously test and refine DM outreach scripts, opening hooks, and value propositions to improve response rates and conversion efficiency.Maintain strict follow-up schedules with high-intent prospectsHandle customer queries and requirements.Maintain accurate records of customer interactions, cases, & resolution in CRM and operational systems.Requirements & Qualifications:Education: Any GraduateExperience: 0-2 yr (Freshers with excellent communication skills are welcome)Good English and Hindi verbal communication and interpersonal skills.Good Listening and persuasion abilities.Positive attitude and customer-focused approach.

We are looking for a Customer Support Executive to join our team in Juinagar, Navi Mumbai. If you are a recent graduate or have limited experience, this role is a great opportunity to begin your career in customer service.In this position, you will be responsible for addressing customer inquiries and resolving issues promptly. You'll engage with customers through various channels, providing information and assistance as needed. Your goal will be to ensure a positive customer experience while maintaining the company's standards.Key Responsibilities include:- Responding to customer queries: You will address customer questions and concerns efficiently to provide a satisfactory resolution.- Maintaining customer records: Accurately record customer interactions and follow up on unresolved issues to ensure continued service quality.Required Skills and Expectations:Candidates must be recent graduates with strong communication skills and a friendly demeanor. A commitment to customer satisfaction is crucial. You should be comfortable working from the office in a structured environment. Familiarity with customer support tools or software is preferred but not mandatory.This is a full-time position, with work from the office required. Working hours and additional details about shifts will be communicated during the interview. We appreciate candidates who demonstrate a proactive attitude and a willingness to learn in a dynamic work setting.

Key ResponsibilitiesCustomer Engagement & Sales: Greet customers warmly as they enter, assist them in finding products, answer questions, and provide tailored product recommendations to meet sales targets.Point of Sale (POS) Operations: Process cash, credit, and digital payment transactions accurately using the POS register system; manage returns, exchanges, and promotional discounts smoothly.Visual Merchandising & Stocking: Assist with unpacking stock shipments, tagging merchandise, restocking shelves, and maintaining attractive visual displays according to company guidelines.Store Maintenance: Keep the sales floor, fitting rooms, checkout counters, and inventory storage areas clean, organized, and tidy throughout the operational hours.Loss Prevention: Maintain alertness on the sales floor to minimize shoplifting, monitor inventory accuracy, and report safety hazards or missing stock to management.Product Knowledge: Stay up-to-date on current promotions, active sales campaigns, store inventory, and feature updates across product lines.

We are looking for a BPO Customer Support Executive to join our team in Malad West, Mumbai. This full-time position is suited for recent graduates eager to start their careers in customer service.In this role, you will primarily handle telecalling tasks, assisting customers with inquiries, resolving issues, and providing information about services. You will work on a rotation shift basis, including night shifts, so flexibility is essential. This position requires you to maintain clear communication with customers and ensure their satisfaction with our services.Key responsibilities include:- Assisting customers through telephone support: You will be the primary point of contact for incoming customer inquiries, ensuring effective communication.- Problem resolution: You will identify and resolve customer issues promptly, ensuring a high level of customer satisfaction.- Documentation: Keeping accurate records of customer interactions and transactions will be essential.Required skills and expectations include:- Strong communication skills: You must have excellent verbal communication abilities to effectively interact with customers.- Problem-solving skills: You should be able to think critically and resolve customer issues efficiently.- Flexibility to work night shifts: Being adaptable is key as you may be required to work during various shifts.This position is office-based in Malad West, Mumbai. As a fresh graduate, this opportunity will provide you with valuable experience in the BPO industry, specifically in a role focused on telecalling and customer service.

Job ResponsibilitiesMake outbound calls to B2B / corporate clients and introduce meal voucher and employee benefit solutions.Understand the client's business requirements and employee benefit needs.Explain the features, benefits and value proposition of meal vouchers and benefit solutions.Effectively pitch the product and generate interest among prospective corporate clients.Fix appointments / meetings with interested clients.Follow up with prospects regularly Update call details, client responses, follow-ups and appointment status in the CRM / system.Achieve daily and monthly calling, lead generation and appointment-fixing targets.Maintain professional communication and build a positive relationship with prospective clients.Coordinate with the sales team for scheduled meetings and ensure proper handover of qualified leads.

We are looking for a Customer Service Manager to join our team in Mumbai. This role requires a dedicated individual with 1 to 5 years of experience who is passionate about visiting clients and providing service. nnKey responsibilities include:nn- Team Leadership: You will oversee a team of customer service representatives, ensuring they have the resources and support they need to assist customers effectively.n n- Customer Interaction: You will handle escalated customer inquiries and complaints, providing solutions and maintaining a high level of customer satisfaction.nn- Training and Development: You will conduct training sessions to enhance the skills of the customer service team, ensuring they are knowledgeable about products and services.nn- Performance Monitoring: You will track and analyze team performance metrics to identify areas for improvement and implement strategies for enhancing service quality.nn- Process Improvement: You will work on developing and implementing customer service policies and procedures to optimize operations and customer interactions.nnRequired skills include strong communication abilities, problem-solving skills, and experience in managing teams. You should also be detail-oriented, organized, and capable of working independently from home. A graduate degree is necessary, and familiarity with customer service software or tools will be advantageous. A positive attitude and a commitment to customer satisfaction are essential for success in this role.

Ability to manage multiple clients and priorities. Strong client relationship and interpersonal skills. Good project and task management abilities. Strong follow-up and coordination skills. Ability to work under pressure and meet deadlines. Ability to manage multiple clients and priorities. Problem-solving and decision-making abilities. Professional and customer-centric approach. Good understanding of MS Office / Google Workspace and CRM or project-management tools. Excellent verbal and written communication skills.

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

Job Role:- Reach out to potential clients - Educate and advise clients on share market investments. - Maintain client relationshipsWho Were Looking For:- Good communication skills - Interest in share market - Positive attitude and willingness to learn- Fresher and experienced candidates welcome!Perks:- Competitive Salary + Incentives based on performance- Friendly and supportive team

As an Executive - Customer Service, you will be responsible for communicatingwith consumers of healthcare andtelecommunication providers in the United States. Depending on the assignedprocess, you may be responsible forassisting customers with their queries, providing information and support,resolving service-related concerns, orcontacting consumers regarding overdue and unpaid bills on behalf of theclient.For collection-based processes, you will communicate with consumers over thephone, understand their paymentsituation, and negotiate and facilitate payment of outstanding balances whileensuring professional and customer-focused experience.Utilize effective verbal communication and customer service skills whilecommunicating with customers to resolve theaccount delinquency.Able to manage difficult customer issues while working in a fast-pacedenvironmentDetermine the reason for delinquency and best course of action to assistconsumers.Engage our consumers with the highest level of respect and dignity.Document all collection efforts for each assigned account in accordance withestablished procedures and compliancepolicies.Communicate professionally and regularly with leadership and peers on statusof accounts, escalations in accordancewith established standards.Ensure all accounts in assigned lists are managed accurately and in a timelymanner.Calls are majorly outbound and over a period moves to a blended(inbound/outbound) environment.Accounts are early/mid/late - stage defaults return payments, first paymentdefaults, and work date follow upassignments.

Customer Support ExecutiveJob Responsibilities:* Handle customer calls, queries, and complaints professionally.* Provide accurate information and resolve customer issues.* Maintain customer records and update CRM/tickets.* Coordinate with internal teams for issue resolution.* Ensure excellent customer satisfaction and service quality.Requirements:* Good communication skills in English/Hindi.* Basic computer and CRM knowledge.* Customer-focused attitude.* Freshers and experienced candidates can apply.Job Type: Full-time

Position: Customer Support Executive Employment Type: Full-time & part time Working Days: 5 Days a week

Service Engineer - Automation Industrial AutomationExperience: 6-9 YearsLocation: PuneHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Service Engineer - Automation with strong experience in industrial automation equipment and control systems. The role involves installation, commissioning, troubleshooting, preventive maintenance and providing technical support to customers at site.Key Responsibilities:Install, commission and service automation systems.Troubleshoot PLC, HMI, VFD, servo and control system issues.Conduct preventive and corrective maintenance.Provide onsite technical support and resolve customer issues.Coordinate with engineering and project teams.Prepare service reports and technical documentation.Travel to customer sites as required.Relevant Skillset:Industrial Automation, Service Engineering, PLC, HMI, VFD, Servo, SCADA, Sensors, Control Systems, Electrical Troubleshooting, Installation, Commissioning, Preventive Maintenance, Field Service, Customer Support

Customer Interaction: Handle inbound/outbound calls, emails, or chat messages from customers in a professional manner.Problem Solving: Listen to customer issues, diagnose problems, and provide accurate, timely solutions.Record Keeping: Update customer interaction details and records accurately in the company database/CRM system.Target Achievement: Meet daily and monthly performance targets, including average handling time and customer satisfaction scores. Adherence: Follow company policies, scripts, and quality guidelines while maintaining data privacy.Requirements & Qualifications Education: High School Diploma / 10+2 / Graduate in any stream.Experience: Freshers are welcome. 0 to 1 year of experience in a BPO or customer service role is a plus.Skills:Good spoken and written communication skills.Active listening and patience when dealing with customers.Basic computer literacy and typing skills.Flexibility: Willingness to work in rotational shifts or specified shift timings.

We are looking for a motivated E Commerce Executive to join our team. This role is ideal for recent graduates or individuals with a passion for online retail and digital marketing. The position is fully remote, allowing you to work from the comfort of your home.Key Responsibilities:- Product Listing Management: Create and optimize product listings on various e-commerce platforms to ensure they are attractive and informative, which helps in increasing sales.- Order Processing: Handle customer orders by ensuring all transactions are processed smoothly, tracking shipments, and resolving any delivery issues promptly.- Market Research: Conduct research on competitors and market trends to identify opportunities for growth and stay ahead in the e-commerce space.- Customer Interaction: Engage with customers via email and chat to provide support, answer inquiries, and manage feedback, ensuring a positive shopping experience.- Reporting and Analysis: Generate reports on sales performance and website analytics. Analyze data to assess what works and recommend strategies for improvement.Required Skills and Expectations:- Strong communication skills, both written and oral, to effectively interact with customers and team members.- Basic knowledge of digital marketing and e-commerce platforms, with a willingness to learn and adapt.- Proficiency in using MS Office, especially Excel and PowerPoint, for reporting and presentations.- Excellent organizational skills, enabling you to manage multiple tasks and priorities efficiently.- A positive attitude, self-motivation, and a willingness to take initiative in a fast-paced environment. This role offers a fantastic opportunity for those looking to grow their careers in e-commerce.

Key Responsibilities & DutiesCommercial Documentation & Quotation Management:Draft, review, and issue formal price quotations, proforma invoices, and commercial proposals based on sales inputs and pricing guidelines.Receive, verify, and log official Purchase Orders (POs) from clients, ensuring terms, quantities, tax structures (GST), and pricing match agreed proposals.Order Processing & Inter-Departmental Coordination:Punch and process sales orders into the internal system (Tally Prime / SAP / ERP / CRM).Coordinate daily with production, dispatch, warehouse, and logistics teams to track order status and ensure timely delivery.Follow up on client payment terms, outstanding receivables, and dispatch documentation (E-Way bills, tax invoices, delivery challans) in coordination with the accounts team.Client Relationship & Support:Serve as the primary point of contact for client queries regarding order status, stock availability, dispatch tracking numbers, and product spec sheets.Resolve customer complaints or delivery delays by liaising with internal department heads.Sales Reporting & Database Maintenance:Maintain up-to-date customer databases, sales pipeline logs, and order execution registers.Prepare daily, weekly, and monthly sales performance reports, lead conversion summaries, and pending dispatch trackers for management review.

Key Responsibilities & DutiesCall Handling: Perform outbound calls to prospective customers or handle inbound customer inquiries following predefined scripts and guidelines.Lead Generation & Sales: Pitch company products/services clearly, handle customer objections, and convert potential leads into qualified sales or appointments.Customer Support: Provide accurate information regarding products, services, pricing, or billing, and resolve customer complaints efficiently.Data Management: Log, update, and maintain detailed, accurate records of every customer interaction and call outcome in the CRM system or spreadsheet trackers.Follow-Up: Conduct timely follow-ups with interested prospects to guide them through the sales or inquiry pipeline.Target Achievement: Consistently meet or exceed daily/weekly/monthly quotas for call volume, talk time, lead generation, or sales targets.Market Feedback: Share recurring customer feedback, concerns, or common objections with supervisors to help refine script quality and sales strategies.

Key ResponsibilitiesCall Handling: Make outbound calls to potential/existing customers or manage inbound inquiries following standard call scripts and guidelines.Customer Support & Inquiry Handling: Resolve customer issues promptly, provide precise information regarding products, services, or account status, and escalate complex cases appropriately.Lead Generation / Sales Support: Identify sales opportunities, pitch products/services, qualify leads, and follow up with prospective clients to convert inquiries into sales.Data Entry & CRM Updates: Accurately record call details, customer feedback, resolution status, and contact information into the CRM or call logging software.Process Compliance: Strictly adhere to quality standards, call duration targets, attendance guidelines, and compliance rules.Target Achievement: Meet or exceed daily/weekly call volume targets, first-call resolution (FCR) rates, or lead generation goals.

To attend the service call of the existing clients of travel company

We are seeking a dynamic, goal-oriented Customer Service Representative to join our growing BPO team. In this role, you will serve as the primary point of contact for our international/domestic clients, resolving inquiries, handling complaints, and providing exceptional service. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving mindset.Key ResponsibilitiesCustomer Support: Answer inbound interactions (calls, emails, or live chats) to assist customers with product inquiries, billing questions, and troubleshooting.Issue Resolution: Actively listen to customer grievances, identify the root cause of the issue, and provide accurate solutions efficiently.Data Logging: Maintain precise and detailed logs of all customer interactions, feedback, and actions taken in the CRM database.Escalation Management: Route complex, unresolved issues to the appropriate internal teams or senior management while maintaining ownership of the customer's experience.Performance Metrics: Meet or exceed daily performance targets, including Average Handling Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) scores.Requirements & QualificationsEducation: High School Diploma or equivalent required; Bachelors degree is a plus.Experience: 0 to 2 years of experience in a BPO, customer service, or call center environment (Freshers are welcome to apply).Communication: Exceptional verbal and written communication skills in [Specify Language, e.g., English/Spanish].Technical Skills: Proficiency with basic computer applications, MS Office, and familiarity with CRM software (e.g., Salesforce, Zendesk) is an advantage.Shift Flexibility: Willingness to work in a 24/7 environment, including night shifts, weekends, and holidays.Core Competencies: Strong active listening skills, high emotional intelligence, ability to multitask, and a typing speed of at least [e.g., 30 WPM].