Customer Support Job Vacancies in Maharashtra

We are Hiring......for mosaic wellness - Chat process Shift Time : between 10am to 10pm any 9 hours shifts Role: Customer Service Voice, Communication: Good in EnglishVersant 4 Qualification: HSC passed with 6 months bpo exp.Salary: 18.500k inhand Rounds of Interview : HR/OPS/clientLocation : Navi Mumbai (opp- Turbhe Station)Contact HR : 8851657584,7503359763

An Air Ticketing Executive is responsible for handling flight reservations, ticket issuance, cancellations, and customer support. The role involves working with airline reservation systems, coordinating with clients, and ensuring smooth travel arrangements while delivering excellent customer service. Key Responsibilities:Handle domestic and international flight bookingsIssue, reissue, and cancel air ticketsManage reservation systems like Amadeus GDS, Galileo GDS, or Sabre GDSProvide customers with flight schedules, fares, and travel informationAssist with visa, travel insurance, and itinerary planningHandle customer queries via phone, email, or in personCoordinate with airlines for seat availability and special requestsProcess refunds and handle ticket amendmentsMaintain booking records and documentationEnsure compliance with airline policies and regulationsAchieve sales targets (if applicable in travel agencies) Qualifications:Minimum: 12th Pass or GraduateDiploma or certification in Travel & Tourism / Aviation (preferred) Experience:Freshers can apply1-3 years experience preferred in ticketing or travel industry Skills Required:Knowledge of airline reservation systems (GDS)Good communication and interpersonal skillsBasic computer knowledge (MS Office, email handling)Attention to detail and accuracyProblem-solving and customer handling skillsAbility to work under pressure and meet deadlines Technical Skills:Ticketing software proficiency (Amadeus, Galileo, Sabre)Fare calculation and itinerary planningUnderstanding of airline codes and terminology Working Conditions:Rotational shifts (including weekends & holidays)Office-based or airport-based roleFast-paced work environment Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 70,000+ per month

We are looking for a Retail Sales Executive to join our team in Swargate, Pune. This position is suitable for candidates with little to no experience, making it an excellent opportunity for recent school graduates. The role involves assisting customers and promoting products in a retail environment. Key Responsibilities:1. **Customer Assistance**: Greet customers warmly and understand their needs. Provide information about products and services to help them make informed decisions.2. **Product Promotion**: Actively promote and demonstrate products to customers. Use persuasive communication to highlight the features and benefits of merchandise.3. **Sales Transactions**: Handle sales transactions accurately and efficiently using the cash register. Ensure that the pricing and sales promotions are correctly applied.4. **Inventory Management**: Assist in maintaining the sales floor by restocking shelves, organizing products, and updating displays to ensure an appealing shopping environment.5. **Team Collaboration**: Work closely with team members and management to achieve sales targets and improve customer satisfaction.Required Skills and Expectations:Candidates must have completed at least the 10th grade and should be female. Strong communication skills are essential for engaging with customers effectively. A friendly and approachable personality is important to create a welcoming atmosphere. Basic mathematical skills are necessary for handling transactions. Applicants should demonstrate a willingness to learn and adapt quickly to the retail environment. Good teamwork and a positive attitude are vital for contributing to overall store success.

We are looking for a dedicated Customer Support Executive to join our team in Nashik, India. This role is perfect for individuals who are enthusiastic about helping customers and have a passion for providing excellent service. JOB RESPONSIBILITIES:-They are responsible for the following duties and responsibilities: Responding promptly to customer inquiries through various channels such as phone, email,and social media Understanding customer needs and providing appropriate solutions and attention Providing feedback on the efficiency of the customer service process and contributing to thedevelopment of customer service policies and procedures Ensuring customer satisfaction & providing professional customer supportRequirements: Graduate or Under-graduate Strong communication and presentation skills Fluent in English Rotational shifts, rotational off Knowledge on MS word, excel

We are looking for a Customer Service Executive to join our team in Kalwa, Thane. This role is ideal for individuals with 1 to 5 years of experience in customer support and requires a 12th-grade education. You will be responsible for assisting customers with their inquiries, ensuring satisfaction and efficient resolution of issues.Key Responsibilities: - **Answer Customer Queries:** Handle various customer questions and concerns through phone, email, or in-person interactions, providing clear and helpful responses. - **Resolve Issues:** Work actively to resolve customer complaints and issues in a timely and professional manner, ensuring a positive experience. - **Maintain Records:** Keep accurate records of customer interactions and transactions, documenting any issues and resolutions for future reference. - **Provide Product Information:** Share detailed information about products and services to educate customers and help them make informed decisions. - **Collaborate with Team:** Work closely with other team members to ensure consistent service levels and share insights on customer feedback.Required Skills and Expectations: The ideal candidate should have strong communication skills and a friendly demeanor, as they will be interacting with customers daily. A good understanding of basic computer applications is necessary. You should be patient, detail-oriented, and able to multitask effectively. Previous experience in customer service will be beneficial, and a commitment to ongoing personal development and teamwork is essential.

We are looking for a motivated Retail Sales Associate in Rajarampuri, Kolhapur. This role is perfect for individuals eager to start their careers in retail and those with previous experience looking to enhance their skills. The ideal candidate has a friendly personality and a passion for customer service.Key responsibilities include:- **Customer Assistance**: Help customers find and purchase products. Listen to their needs, provide suggestions, and ensure a positive shopping experience.- **Product Knowledge**: Understand the features and benefits of products. This will enable you to answer questions and make recommendations confidently.- **Sales Transactions**: Process sales transactions accurately using the register. Handle cash, credit, and electronic payments with care.- **Store Maintenance**: Keep the store clean and organized. This includes arranging displays, restocking shelves, and ensuring products are well-presented.- **Team Collaboration**: Work closely with team members to achieve sales goals. Communicate effectively and contribute to a positive work environment.Required skills and expectations:A successful candidate should be friendly and approachable, with excellent communication skills. Being able to work well in a team and handle customer inquiries effectively is essential. Basic computer skills are required for processing sales, and a willingness to learn about products is necessary. Flexibility in working hours, including weekends and holidays, is expected. Previous retail experience is a plus but not necessary.

We are looking for a dedicated Customer Service Executive to join our team in Dombivli East, Mumbai. This is a full-time position ideal for freshers who have completed their 10th grade. In this role, you will be the first point of contact for our customers, helping them with their inquiries and providing support for any issues they may face.Key Responsibilities: - **Respond to Customer Inquiries:** You will answer customer questions via phone or in person, ensuring they receive accurate information. - **Resolve Issues:** When customers have problems, you will guide them through the process to find solutions quickly and efficiently. - **Maintain Records:** You will keep track of customer interactions and maintain accurate records in our database for future reference. - **Provide Product Information:** It will be your duty to stay informed about our products and services so you can provide relevant information to customers. Required Skills and Expectations: We are looking for male candidates who are friendly, patient, and excellent communicators. You should be comfortable working in an office environment and possess strong problem-solving skills. Being detail-oriented and organized is essential, as is the ability to work under pressure in a fast-paced setting. A positive attitude and a desire to help customers will ensure your success in this role.

Ground Staff are responsible for assisting passengers and supporting airport operations on the ground. They ensure smooth airport functioning by managing passenger services, baggage handling, check-in procedures, and coordination between airline departments. Their main goal is to provide excellent customer service and ensure safety and efficiency at the airport.Key ResponsibilitiesPassenger HandlingAssist passengers during check-in, boarding, and arrival procedures.Verify passenger documents such as passports, visas, and tickets.Issue boarding passes and baggage tags.Provide information about flight schedules, delays, and gate changes.Baggage ManagementEnsure baggage is properly weighed, tagged, and loaded.Handle lost, delayed, or damaged baggage complaints.Coordinate with baggage handling teams.Customer ServiceAssist passengers with special needs such as elderly travelers, disabled passengers, and unaccompanied minors.Respond to passenger inquiries and resolve complaints politely.Provide assistance during flight delays or cancellations.Boarding and Departure OperationsManage boarding gates and ensure passengers board according to procedures.Verify boarding passes and travel documents.Ensure safety regulations are followed before departure.Coordination and CommunicationCoordinate with pilots, cabin crew, security staff, and airport authorities.Communicate operational updates to relevant departments.Maintain proper documentation and reports.Safety and SecurityFollow airport safety and security regulations.Ensure passengers comply with airline and airport policies.Report suspicious activities or safety issues immediately.Required SkillsExcellent communication and interpersonal skillsStrong customer service abilityProblem-solving skillsAbility to work under pressureTeamwork and coordinationBasic computer knowledgeTime management skillsEducational QualificationMinimum 10+2 (Higher Secondary)Diploma or degree in Aviation, Hospitality, or Travel Management is preferred.ExperienceFreshers can apply.02 years of experience in aviation, customer service, or hospitality is an advantage.Physical RequirementsGood personality and grooming.Ability to stand for long hours.Good eyesight and physical fitness.Work EnvironmentAirports and airline terminals.Rotational shifts including night shifts, weekends, and holidays.Fast-paced and customer-facing work environment.

Key Responsibilities Query Management & ResolutionInbound Support: Answer incoming calls, emails, or chat messages regarding product features, pricing, or order status.Troubleshooting: Provide basic technical assistance (e.g., helping a customer calibrate a metal detector or navigate an app).Complaint Handling: Listen to customer grievances, remain calm, and provide a solution within the companys service-level agreement (SLA). Documentation & FeedbackTicket Management: Record every interaction in a CRM or helpdesk software to ensure traceability.Escalation: Identify complex issues that require the Junior Design Engineer or Accountant and transfer the case to the right department.Feedback Loop: Compile common customer complaints and report them to the Marketing Executive to help improve products or services. Relationship BuildingProactive Outreach: Call existing customers to ensure they are satisfied with their recent purchase.Retention: Identify customers who are unhappy and offer solutions to prevent them from leaving (churn).