Customer Support Job Vacancies in Kolkata

Inbound Customer Support Executive GUJRATI AND HINDI SPEAKING Company: Tatwa Technologies Ltd.Position: Inbound Customer Support ExecutiveSalary: 15,000 - 17,000 (In-hand)Shift Window: 7:00 AM - 9:00 PM (Rotational Shifts)Week Off: RotationalJob Responsibilities:Handle inbound customer calls professionally.Resolve customer queries and provide appropriate solutions.Deliver excellent customer service and maintain high customer satisfaction.Accurately update customer information and call details in the system.Eligibility:Good communication skills in Gujarati and Hindi.Customer-focused attitude with good problem-solving skills.Freshers and experienced candidates are welcome to apply.Location: Kolkata

We are looking for an Airport Supervisor to join our team in Dumdum, Kolkata. This full-time position is ideal for freshers who have completed at least their 10th grade education. The Airport Supervisor plays a crucial role in ensuring smooth airport operations and providing excellent service to passengers.Key responsibilities include overseeing daily airport activities, which involves coordinating with various departments to maintain operations efficiently. The supervisor will also manage personnel, ensuring all staff members are performing their tasks effectively and adhering to safety regulations. Another important duty is to assist passengers with inquiries and problems, ensuring they have a pleasant experience at the airport. Additionally, the Airport Supervisor will monitor facility conditions, reporting any maintenance needs to ensure a safe environment. They will also handle any emergencies, following proper protocols to keep passengers and staff safe. To be successful in this role, candidates should have strong communication skills and a friendly disposition. Attention to detail is critical for managing operations and ensuring compliance with safety standards. The ability to work under pressure while maintaining a positive attitude is essential. Candidates should also be adaptable, willing to handle various tasks, and be good team players. Overall, the role demands a proactive approach to problem-solving and a commitment to delivering high-quality service to all airport users.

Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.

We are looking for a Customer Support Executive to join our team in Kolkata. This is a full-time role ideal for freshers eager to start their career in customer service. You will play a crucial role in ensuring customer satisfaction and building strong relationships with clients.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will answer questions from customers through various communication channels such as phone, email, and chat, ensuring clarity and promptness.- **Resolve Customer Issues:** You will identify and troubleshoot customer concerns, delivering effective solutions to enhance the customer experience.- **Maintain Customer Records:** You will keep accurate records of customer interactions and transactions in our system for future reference and analysis.- **Provide Product Information:** You will share detailed information about our products and services, helping customers make informed decisions.- **Gather Customer Feedback:** You will collect and document feedback from customers to identify areas for improvement within our services.**Required Skills and Expectations:**- Strong communication skills, both verbal and written, are essential for interacting effectively with customers.- A customer-oriented mindset is important, as you will be focusing on ensuring customer satisfaction.- Basic problem-solving abilities will help you address customer issues in a timely manner.- Attention to detail is necessary for maintaining accurate records and providing precise information.- A willingness to learn and adapt, as you will be trained to understand our products and services in depth.- Teamwork is important since you will collaborate with team members to enhance overall service quality.

We are looking for a dedicated and enthusiastic Call Center Executive to join our team in Kolkata. This is an entry-level position suitable for candidates who have completed their 10th grade and are eager to begin a career in customer service.Key Responsibilities:- **Handling Incoming Calls:** You will assist customers by answering their queries, providing information about products and services, and resolving any issues they may have.- **Making Outbound Calls:** You will reach out to potential and existing customers to promote services, gather feedback, and ensure satisfaction, often following up on previous inquiries.- **Maintaining Customer Records:** Accurately documenting all customer interactions is essential. You will update customer information in the database to ensure our records are current.- **Working in a Team Environment:** Collaborating with fellow team members is crucial for providing excellent service. You will share insights and support one another in meeting team goals.Required Skills and Expectations:We seek female candidates who are proactive, organized, and possess strong communication skills. Being polite and patient with customers is essential, as is the ability to handle stressful situations gracefully. A basic understanding of computer systems is necessary, along with a willingness to learn. You should be prepared to work full-time in an office environment and be committed to delivering excellent customer service at all times.

We are seeking an Airport Manager to oversee the daily operations of our airport facility in Kolkata. This full-time position is ideal for freshers who are eager to start their careers in the aviation sector. Candidates must have completed at least 10th grade and be ready to work from our office.**Key Responsibilities:**- **Supervise Airport Operations:** Ensure all airport activities run smoothly, including check-in, security, and boarding procedures, to provide a safe and efficient environment for passengers.- **Staff Management:** Lead and coordinate a diverse team of employees, including ground staff and security personnel, ensuring they are well-trained and perform their duties effectively.- **Customer Service:** Address any passenger inquiries or complaints promptly and professionally, ensuring a positive experience for all travelers.- **Safety and Security Oversight:** Monitor compliance with safety regulations and security protocols to maintain the highest standards of airport safety.- **Coordination with Airlines:** Communicate regularly with airlines and other stakeholders to manage flight schedules, gate assignments, and overall airport operations.**Required Skills and Expectations:**Candidates should have a strong desire to learn about airport management and operations. Good communication and interpersonal skills are essential for effectively interacting with staff and passengers. Basic problem-solving abilities and a focus on teamwork will help you thrive in this fast-paced environment. Candidates should be detail-oriented and able to adapt to changing situations quickly, ensuring efficient management of airport processes.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for all guests at the airport. Your main responsibilities will include:- **Greeting Guests:** Welcome arriving guests with a warm smile and friendly attitude, making them feel comfortable as they start their journey.- **Providing Information:** Answer questions about airline services, travel procedures, and airport facilities to help guests navigate the airport easily.- **Assisting with Check-In:** Help guests with the check-in process by guiding them through self-service kiosks or direct check-in counters, ensuring a smooth process.- **Managing Queries and Complaints:** Address guest concerns and complaints promptly and courteously, working to resolve issues to enhance guest satisfaction.- **Coordinating with Airlines:** Collaborate with airline staff to stay informed about flight schedules, delays, and gate changes, ensuring guests receive accurate information.- **Maintaining Cleanliness:** Ensure that the waiting areas and guest service areas are clean and organized, contributing to a pleasant environment.Required skills and expectations for this role include:- **Effective Communication:** You should be able to communicate clearly and confidently with guests, both verbally and in writing.- **Customer Service Skills:** A good understanding of customer service principles and the ability to remain calm under pressure is essential.- **Team Player:** You should work well with others, as collaboration with various teams is key to providing excellent service.- **Attention to Detail:** Being detail-oriented will help you manage guest requests and needs effectively.- **Basic Computer Skills:** Familiarity with basic computer operations is necessary to assist with electronic check-in systems and information retrieval. This position is ideal for someone looking to start a career in the hospitality or customer service industries.

As a Customer Support Executive, your primary role will be to assist customers with their inquiries and ensure a positive experience. You will be the first point of contact for customers seeking support.**Key Responsibilities:**- **Respond to Customer Inquiries**: Handle incoming calls, emails, and messages to address customer questions and issues effectively.- **Provide Product Information**: Offer detailed descriptions and answers about our services and products to help customers make informed decisions.- **Troubleshoot Issues**: Identify problems that customers face and guide them through the steps to resolve these issues promptly.- **Maintain Customer Records**: Accurately document customer interactions and feedback in our system to ensure seamless follow-ups.- **Foster Positive Relationships**: Build rapport with customers to enhance their trust and loyalty towards the brand.- **Collaborate with Teams**: Work closely with other departments to address customer concerns, share feedback, and improve service delivery.Required skills and expectations for this role include:- **Strong Communication Skills**: You should be able to express ideas clearly and interact positively with customers.- **Problem-Solving Ability**: You must think quickly on your feet to provide solutions to customer queries.- **Patience and Empathy**: Understanding customer frustrations and addressing them calmly is crucial.- **Basic Technical Skills**: Familiarity with computer systems and customer service software is beneficial.- **Team Player Attitude**: You should be open to collaborating with colleagues to ensure customer satisfaction.- **Willingness to Learn**: An eagerness to improve skills and knowledge about products will be important for success in this role.

We are looking for a motivated and enthusiastic Hospitality Executive to join our dynamic team in Kolkata. This entry-level position is perfect for anyone who is passionate about providing excellent customer service in the hospitality industry.The key responsibilities include welcoming guests and ensuring they have a pleasant experience. You will assist with check-ins and check-outs, providing information about the services we offer. Handling guest inquiries and resolving any issues promptly is also essential, as is maintaining a clean and organized front desk area. Additionally, you will support the team in managing bookings and payments efficiently.Candidates should possess strong communication and interpersonal skills to interact effectively with guests. A friendly and approachable demeanor is essential to create a welcoming atmosphere. Attention to detail is crucial for ensuring all guest needs are met, and the ability to work well under pressure will help you manage busy periods smoothly. A basic understanding of computer systems is necessary for managing bookings and guest records. You should be adaptable and willing to learn about industry best practices. As a Hospitality Executive, you will also be expected to work collaboratively with your colleagues to ensure high standards of service are maintained at all times. A passion for the hospitality industry and a commitment to customer satisfaction will contribute to your success in this role.

BPO - Kolkata Openings: Voice & Non-Voice Process Mode: Work From Office Job Details:- Rotational Shifts (Including Night Shift)- 6 Working Days