Customer Support Job Vacancies in Pune

Job description:Position : Customer Service ExecutiveDepartment : SalesCompany : MTK IT ServiceLocation : HinjewadiPosition Overview:The Customer Service Executive is responsible for handling incoming inquiries, generating and managing leads, providing information about MTK IT Service, conducting follow-ups, coordinating with internal managers and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and strong follow-up abilities.Key Responsibilities:Lead management & Follow-Up classify leads as Hot, Warm, or Cold.Maintain regular follow-ups with potential customers.Continuously test and refine DM outreach scripts, opening hooks, and value propositions to improve response rates and conversion efficiency.Maintain strict follow-up schedules with high-intent prospectsHandle customer queries and requirements.Maintain accurate records of customer interactions, cases, & resolution in CRM and operational systems.Requirements & Qualifications:Education: Any GraduateExperience: 0-2 yr (Freshers with excellent communication skills are welcome)Good English and Hindi verbal communication and interpersonal skills.Good Listening and persuasion abilities.Positive attitude and customer-focused approach.

As an Executive - Customer Service, you will be responsible for communicatingwith consumers of healthcare andtelecommunication providers in the United States. Depending on the assignedprocess, you may be responsible forassisting customers with their queries, providing information and support,resolving service-related concerns, orcontacting consumers regarding overdue and unpaid bills on behalf of theclient.For collection-based processes, you will communicate with consumers over thephone, understand their paymentsituation, and negotiate and facilitate payment of outstanding balances whileensuring professional and customer-focused experience.Utilize effective verbal communication and customer service skills whilecommunicating with customers to resolve theaccount delinquency.Able to manage difficult customer issues while working in a fast-pacedenvironmentDetermine the reason for delinquency and best course of action to assistconsumers.Engage our consumers with the highest level of respect and dignity.Document all collection efforts for each assigned account in accordance withestablished procedures and compliancepolicies.Communicate professionally and regularly with leadership and peers on statusof accounts, escalations in accordancewith established standards.Ensure all accounts in assigned lists are managed accurately and in a timelymanner.Calls are majorly outbound and over a period moves to a blended(inbound/outbound) environment.Accounts are early/mid/late - stage defaults return payments, first paymentdefaults, and work date follow upassignments.

Position: Customer Support Executive Employment Type: Full-time & part time Working Days: 5 Days a week

Service Engineer - Automation Industrial AutomationExperience: 6-9 YearsLocation: PuneHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Service Engineer - Automation with strong experience in industrial automation equipment and control systems. The role involves installation, commissioning, troubleshooting, preventive maintenance and providing technical support to customers at site.Key Responsibilities:Install, commission and service automation systems.Troubleshoot PLC, HMI, VFD, servo and control system issues.Conduct preventive and corrective maintenance.Provide onsite technical support and resolve customer issues.Coordinate with engineering and project teams.Prepare service reports and technical documentation.Travel to customer sites as required.Relevant Skillset:Industrial Automation, Service Engineering, PLC, HMI, VFD, Servo, SCADA, Sensors, Control Systems, Electrical Troubleshooting, Installation, Commissioning, Preventive Maintenance, Field Service, Customer Support

Urgent Hiring International Voice Process PuneGreetings from KAP HR Services !We are hiring Freshers & Experienced candidates for an International Voice Process at our Pune location. Job Details:Process: International Voice SupportLocation: PuneEligibility: Freshers & ExperiencedShift: Rotational/Night ShiftsCommunication: Excellent English required Salary Package:Competitive CTC25-30% hike for experienced candidates (based on current in-hand salary) Qualifications:Minimum: HSC / Graduate (as per process)Freshers with good communication skills are welcome Selection Process:HR InterviewVNA & Ops Round Interested Candidates:Share your updated CV with details below:- Name :- Total Experience (if any) :- Current CTC / In-hand Salary :- Expected CTC :- Notice Period :- Location :

We are looking for a Chat Support Executive who will be responsible for assisting customers through online chat. This role requires effective communication and problem-solving skills to meet customer needs.Key Responsibilities:- Respond to Customer Queries: Quickly address questions and concerns raised by customers via chat, ensuring a timely response to enhance customer satisfaction.- Provide Product Information: Deliver accurate information about products, services, and company policies, helping customers make informed decisions.- Resolve Issues: Identify and troubleshoot customer problems, working diligently to find effective solutions and escalate issues when necessary.- Maintain Chat Records: Keep detailed records of chat interactions for future reference and to improve service quality.- Collaborate with Team: Work closely with other team members to share insights and improve the overall customer experience.Required Skills and Expectations:- Strong communication skills: Ability to convey information clearly and effectively in written form is crucial for this role.- Customer-centric attitude: A genuine desire to help customers and resolve their issues promptly is essential.- Basic computer skills: Familiarity with chat support systems and basic computer operations is necessary for conducting chat support efficiently.- Problem-solving abilities: Must be able to think quickly and creatively to resolve customer issues and improve their experience.- Team player: Willingness to collaborate with peers and contribute to a positive work environment is expected.

As a Customer Support Representative, you will play a crucial role in assisting customers with their inquiries and ensuring they have a positive experience with our services. Your primary responsibilities will include:- Responding to Customer Queries: You will be the first point of contact for customers, addressing their questions and providing accurate information in a friendly manner.- Troubleshooting Issues: You will help customers resolve problems with our products or services, guiding them step-by-step to find solutions.- Maintaining Customer Records: You will document customer interactions and maintain accurate records to ensure a seamless follow-up experience.- Providing Feedback: You will report customer concerns and suggest improvements to enhance our service quality based on your interactions.- Participating in Training: You will engage in training sessions to continually improve your skills and knowledge about our products and services.To be successful in this role, you should possess strong communication skills, both written and verbal, to effectively interact with customers. A positive attitude and a patient demeanor are essential, as you will handle diverse customer needs. Being detail-oriented is crucial for accurately documenting customer interactions. A basic understanding of computers and software applications is necessary, as you will work from home managing customer relationships. Freshers are welcome, and having completed your 12th grade is the minimum educational requirement for this position.

The Customer Coordinator is responsible for providing excellent customer service, handling enquiries, processing orders, coordinating with the operations team, and ensuring a smooth customer experience from order placement to delivery.

We are seeking a dedicated Customer Support Executive in Baner, Pune, who will assist customers by providing information and addressing their inquiries. Ideal candidates will have a passion for helping others and good communication skills.Key Responsibilities:- Respond to Customer Inquiries: Handle customer questions via phone ensuring prompt and accurate responses to enhance customer satisfaction.- Provide Product Information: Educate customers about our services, guiding them to make informed choices and resolving any issues they may encounter.- Maintain Customer Records: Log customer interactions in our system, ensuring all information is up to date and easily accessible for future reference.- Resolve Complaints: Work to efficiently resolve any customer complaints by identifying the issue and offering appropriate solutions, while maintaining a positive relationship.- Collaborate with Team: Work closely with other departments to improve service quality and share customer feedback for continuous improvement.Required Skills and Expectations:Applicants should have a minimum education level of 10th pass and should ideally have some experience in customer service, although freshers are welcome to apply. Excellent verbal and written communication skills are essential for this role. Candidates must be able to work effectively within a team and possess strong problem-solving abilities. A friendly and patient demeanor is expected when dealing with customer issues, ensuring a positive experience for every client.

*Job Opening - Real Estate Sales Executive*24 Date: 21st - 23rd July 2026Time: 11:00 AM - 6:00 PMLocation: Aurora Towers, Camp, Pune (Work From Office)*Experience* : Minimum 3+ Years of Experience*Qualification* : Any Graduate*Key Responsibilities:** Generate leads through calls, referrals, and online platforms.* Contact potential customers and explain property details.* Understand customer requirements and recommend suitable properties.* Follow up with prospects and convert leads into sales.* Maintain accurate records of leads and sales activities.*Preferred Qualifications:* * Excellent communication and negotiation skills.* Strong sales and customer relationship management skills.* Self-motivated and target-oriented.* Basic knowledge of MS Excel and CRM tools is an added advantage.

We are seeking a dedicated Customer Care Executive to join our team in Pune. This is a full-time, work-from-home position ideal for freshers who have completed their 12th grade.Key Responsibilities:- Customer Support: Assist customers with inquiries via phone, email, or chat, ensuring they receive timely and accurate responses.- Issue Resolution: Identify and resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.- Documentation: Maintain detailed records of customer interactions and transactions to ensure clarity and follow-up.- Product Knowledge: Stay updated on our products and services to provide accurate information and assist customers effectively.- Feedback Collection: Gather customer feedback to help improve service quality and enhance customer satisfaction.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to interact professionally with customers. Strong problem-solving abilities are essential to address customer concerns efficiently. A good understanding of computer operations is necessary, as you will be using various software for customer management. Being a team player is crucial, as cooperation with other departments may be needed to resolve customer issues. Candidates should demonstrate a positive attitude and a commitment to providing the best service possible, ensuring customers feel valued and heard.

* PART TIME WORK FROM HOME JOB* *Company Name* : TELECONNECT GLOBAL SERVICES *Company Location* : Teleconnect Global Services,Infotech IT Park, Hinjewadi,Pune -411057*Designation* : Customer support executive (CSE)*Gadget required* : Mobile/Laptop/PC*Working hours* : *3-4 hrs in a day ( flexible Timings)*Working days: Monday to Friday*Saturday and Sunday holiday**Salary(* : 15000/-+ INCENTIVES*Identification*: Virtual ID card will be given*3 days process and product related training**NO FEES AND NO INVESTMENT*Join today Regards,HR RECRUITER*TELECONNECT GLOBAL SERVICES*

Hiring for International Customer Service Voice Process Requires Excellent English Communication SkillsLooking for Immediate JoinersOnly Pune LocationFresher / ExperiencedGraduate / UndergraduateUk / Us / AustralianContact Hr Riya :- 9359182017

Position - Sales CoordinatorExperience - 1 yrs to 3 yrsSalary - 13 K to 16 K Per MonthLocation - Dhayari Gaon, PuneJD -1. Calling to prospective lead2. In-house office job3. Back office work4. Follow up with clients5. Sales Coordination with clients & In-house team6. Urgent joining neededInterested candidates please apply immediately.

As a Customer Support Engineer, you will be essential in helping customers resolve technical issues while providing top-notch service. Your role will involve working directly with clients to ensure their satisfaction and understanding of our products.Key Responsibilities:- Technical Support: Assist customers with product-related issues, guiding them through troubleshooting steps to resolve their concerns effectively.- Customer Interaction: Engage with clients via phone, email, or in-person to gather information about their technical needs and provide timely solutions.- Documentation: Maintain detailed records of customer interactions and technical issues in our support system to ensure accurate tracking and follow-up.- Feedback Collection: Gather customer feedback regarding our products and services, reporting insights to improve our offerings and service quality.- Collaboration: Work closely with the engineering and product teams to escalate complex issues and support product improvements.Required Skills and Expectations:A successful candidate will have a Bachelors degree in Engineering (B.E). Candidates should be comfortable working in a team environment and exhibit strong problem-solving skills. Excellent communication skills are essential for effectively conveying technical information to customers. A customer-focused attitude is vital, along with the ability to handle stressful situations calmly. Candidates with 0 to 5 years of experience will be considered, making this an ideal opportunity for recent graduates as well as those with some work experience. Being detail-oriented and organized will help you manage customer queries efficiently.

We are seeking a BPO Customer Support Executive to join our team in Sadashiv Peth. This role is suitable for individuals with little to no experience and offers the opportunity to develop skills in customer service.Key Responsibilities:- Answer Customer Queries: Respond to customer inquiries via phone, email, or chat, helping them resolve issues effectively and efficiently.- Provide Product Information: Offer detailed information about products and services to assist customers in making informed decisions.- Document Interactions: Record customer interactions and issues in the database to ensure accurate tracking and follow-up.- Follow-Up with Customers: Reach out to customers after resolving issues to ensure their satisfaction and gather feedback for improvement.- Collaborate with Team Members: Work closely with team members to share insights and ensure a cohesive customer service experience.Required Skills and Expectations:You should have strong communication skills in English and preferably the local language, enabling you to interact effectively with customers. A calm and patient demeanor is essential to handle customer concerns. Attention to detail is important for accurately documenting issues, while problem-solving skills will help you address queries efficiently. Candidates must be a minimum of 10th-grade pass and should be willing to work full-time from the office. A positive attitude, eagerness to learn, and the ability to work in a team-oriented environment are key traits we are looking for.

* PART TIME WORK FROM HOME JOB* *Company Name* : TELECONNECT GLOBAL SERVICES *Company Location* : Teleconnect Global Services,Infotech IT Park, Hinjewadi,Pune -411057*Designation* : Customer support executive (CSE)*Gadget required* : Mobile/Laptop/PC*Working hours* : *3-4 hrs in a day ( flexible Timings)*Working days: Monday to Friday*Saturday and Sunday holiday**Salary(* : 15000/-+ INCENTIVES*Identification*: Virtual ID card will be given*3 days process and product related training**NO FEES AND NO INVESTMENT*Join today Regards,HR RECRUITER*TELECONNECT GLOBAL SERVICES*

Key Responsibilities: Customer Support ExecutiveCustomer Interaction:Respond promptly to customer inquiries through various channels (phone, email, chat, etc.).Provide accurate and comprehensive information about products, services, and policies.Address and resolve customer complaints, issues, and concerns in a professional and timely manner.Problem Resolution:Investigate and analyze customer problems and find appropriate solutions.Collaborate with other departments to resolve complex issues and escalate when necessary.Ensure follow-up to guarantee resolution and customer satisfaction.Product Knowledge:Stay informed about the company's products, services, and policies.Continuously update knowledge to effectively assist customers and provide accurate information.Documentation and Reporting:Document customer interactions, issues, and resolutions in the customer support system.Provide regular reports on common customer issues and feedback to improve products or services.Customer Education:Educate customers on how to use products or services effectively.Create and update user guides, FAQs, and other support materials.Quality Assurance:Conduct quality assurance checks on customer interactions to maintain service standards.Identify areas for improvement and provide feedback to the team.Cross-Functional Collaboration:Collaborate with other departments, such as sales, marketing, and product development, to address customer needs and concerns.Share customer feedback to contribute to product and service improvements.Continuous Improvement:Proactively identify opportunities to improve customer support processes.Participate in training sessions and workshops to enhance skills and knowledge.Qualifications and Skills:Bachelor's degree in business, communication, or a related field.Proven experience in customer support or a related role.Excellent communication and interpersonal skills.Strong problem-solving and decision-making abilities.

Effective communication skillsKnowledge of CRM systems and proceduresCustomer-focused attitude and the capacity to adjust to and handle various personalitiesExcellent presentation and communication abilitiesPossess a proactive strategy for assistanceThe capacity to adhere to deadlinesProduct knowledgeTime management skills

We are seeking a dedicated Customer Care Executive to join our team. This role is perfect for freshers looking to start their career in customer service. The position is full-time and allows you to work from the comfort of your home.Key Responsibilities:- Respond to Customer Inquiries: You will handle incoming queries via phone, email, or chat, providing accurate and timely assistance to customers.- Resolve Issues: You will identify customer problems and work toward resolving them efficiently to ensure customer satisfaction.- Maintain Records: You will keep accurate records of customer interactions and transactions, ensuring that all information is up to date.- Provide Product Information: You will offer detailed information about our products and services, helping customers make informed decisions.- Follow Up with Customers: You will follow up with customers to ensure their issues are resolved and to gather feedback on their experience.Required Skills and Expectations:Candidates must have a minimum educational qualification of 12th grade. You should possess excellent communication skills in English, both verbal and written. Strong interpersonal skills are necessary to effectively interact with customers and create a friendly atmosphere. The ability to work independently is crucial, as this is a work-from-home position. You should be comfortable using computers and common software applications. A positive attitude and a willingness to learn are essential qualities we look for in a candidate.