Customer Support Fresher Jobs in Mohali

We are looking for a Customer Support Executive to join our team in Mohali on a work-from-home basis. This is an excellent opportunity for individuals with 0 to 1 year of experience, particularly those who have completed their B.A. or B.Com.Key Responsibilities:- Respond to Customer Inquiries: Assist customers by answering queries through various communication channels like chat, email, or phone. Ensure that every interaction provides accurate information and solutions.- Resolve Issues: Address and resolve customer complaints or concerns in a timely and effective manner, demonstrating empathy and professionalism.- Documentation: Keep detailed records of customer interactions, problems, and solutions. This helps to track issues and improve service quality.- Provide Product Information: Educate customers about our products and services, guiding them to make informed decisions and enhancing their overall experience.- Feedback Collection: Gather customer feedback regularly to help improve our services and products, sharing insights with the team for continuous improvement.Required Skills and Expectations:Candidates should possess excellent communication skills, both written and verbal, which are essential for effectively engaging with customers. Strong problem-solving abilities are necessary to provide prompt solutions to customer concerns. Attention to detail is important for documenting interactions accurately. A good team player is expected, showing collaboration and adaptability in a dynamic work environment. Basic computer skills and familiarity with customer support software will be beneficial. Finally, a positive attitude and the willingness to learn will help you thrive in this role.

As a Customer Care Executive, you will be the first point of contact for our customers, addressing their inquiries and ensuring a positive experience. Your role is crucial in maintaining high levels of customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Quickly and effectively answer questions through phone calls, emails, or chat to assist customers with their needs. - Handle Complaints: Address customer complaints with empathy and professionalism, working towards a satisfactory solution. - Provide Product Information: Share detailed information about our products and services to help customers make informed decisions. - Maintain Customer Records: Accurately document customer interactions and feedback in our database for future reference and quality improvement. - Collaborate with Team Members: Work together with colleagues to ensure efficient service delivery and to suggest improvements in processes. Required Skills and Expectations:A successful candidate will have strong verbal and written communication skills to express ideas clearly. Good problem-solving abilities are essential for resolving customer issues efficiently. You should be friendly and approachable with a genuine desire to help others. Proficiency in basic computer skills and comfort with various communication tools is necessary. Adaptability and a positive attitude will help you thrive in a fast-paced environment. Experience is not mandatory, so we welcome freshers who are eager to learn and grow in the customer service field.

We are looking for a motivated Sales Coordinator to support our sales team in Aerocity, Mohali. This entry-level role requires a graduate with a passion for sales and excellent organizational skills.Key Responsibilities:- Assist Sales Team: Provide administrative support by managing schedules, preparing sales reports, and coordinating meetings to ensure smooth operations.- Customer Interaction: Communicate with clients to answer inquiries, provide product information, and resolve any issues, ensuring a positive customer experience.- Sales Data Management: Maintain and update sales databases with accurate information, tracking leads and sales progress to aid in decision-making.- Collaboration: Work closely with marketing and other departments to prepare promotional materials and align strategies for sales initiatives.- Order Processing: Handle order entry and follow up on order status, ensuring timely delivery and customer satisfaction.Required Skills and Expectations:The ideal candidate should have strong communication skills and be able to work well in a team. Attention to detail is essential, as is the ability to prioritize tasks and meet deadlines. Proficiency in Microsoft Office applications is required, and familiarity with CRM software is an advantage. A proactive attitude and willingness to learn are important, as you will be supporting various sales activities while building your skills in a dynamic environment.

Position - Customer Care ExecutiveLocation: Industrial Area, Phase-8, Mohali, Punjab 160071Salary Range: 15KEmployment Type: Full-time, PermanentShifts: Morning & RotationalWork Arrangement: Work From OfficeRequirements:Qualifications: 12th and aboveFresher and Experienced both are welcome

We are looking for a Customer Support Executive to join our team in Mohali. The ideal candidate will help ensure our customers have a great experience with our services. This role is perfect for someone who enjoys helping others and is eager to learn in a supportive environment.Key Responsibilities:1. Responding to Customer Inquiries: You will answer phone calls, emails, and chats from customers, providing accurate information and resolving their issues efficiently.2. Order Management: Assist customers with placing orders, tracking shipments, and handling returns, ensuring a smooth process from start to finish.3. Issue Resolution: Identify and troubleshoot problems reported by customers, working quickly to find solutions that meet their needs.4. Feedback Collection: Gather customer feedback to help improve our services and share suggestions with the team.5. Record Keeping: Maintain detailed records of customer interactions and transactions to ensure clear communication and follow-up.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills in both English and local languages. A positive attitude and a willingness to learn are essential. Attention to detail and the ability to work well in a team environment are also important. We expect you to navigate computer systems efficiently and manage your time effectively to handle customer inquiries promptly. A knack for problem-solving will help you thrive in this role.

We are looking for a Customer Care Executive to join our team in Mohali. As a Customer Care Executive, your key responsibilities will include making outbound calls, managing customer inquiries, providing customer support, and building strong relationships with customers. You must have excellent communication skills, be fluent in Hindi , English , punjabi any of these and be able to handle cold calling and customer communication effectively. The ideal candidate will have a 12th pass education and 0-3 years of experience in a customer care role. This is a full-time position based in our office, and we are specifically looking for female candidates to fill this role. If you are passionate about delivering excellent customer service and have the required skills, we would love to hear from you.

About the RoleWe are looking for passionate and articulate Customer Support Executives to join our International Chat and Voice Support Team. In this role, you ll be the first point of contact for our global customers resolving queries, providing product information, and ensuring every interaction leaves a positive impact.Key ResponsibilitiesHandle customer inquiries via chat and voice with professionalism and empathy.Provide accurate, timely, and effective solutions to customer issues.Maintain a high level of product knowledge to assist customers efficiently.Record and document customer interactions in CRM systems.Collaborate with internal teams to ensure smooth issue resolution.Meet and exceed performance metrics related to response time, accuracy, and customer satisfaction.Work in rotational shifts, including night shifts as per business requirements.RequirementsExcellent verbal and written English communication skills clear, fluent, and confident.Basic technical proficiency and comfort with digital tools, chat systems, and CRM software.Strong problem-solving skills and a proactive, customer-first attitude.Willingness to relocate to Mohali (for non-local candidates).Flexible to work in rotational shifts (24/7 environment).

Customer Care, Customer Query Handling, Provide best solutions to Customer

Job title - Customer support executiveLocation- MohaliQualification- Graduated/postgraduatedFluent English neededComfortable in rotational shiftsCab facilityIncentivesCall or whatsapp at 6239334478

Hiring for 2 Customer Support Executive Jobs in Mohali, for Freshers,Required Educational Qualification is : ANY Bachelor Degree with Good knowledge in Customer Care, Good Communication Skills, Customer Support, Social Media Marketing etc.

Job Description for Voice Process ExecutiveJob Profile: Voice Process ExecutivePosition: Customer Support Voice ProcessLocation: Bengaluru, KAJob Mode: Work from OfficeNotice Period: Immediate Joiners PreferredJob DescriptionWe are hiring enthusiastic and customer-focused Voice Process Executives for leading brands. The ideal candidates should have excellent communication skills, the ability to handle inbound and outbound calls professionally, and a customer service-oriented mindset. Candidates with prior BPO or customer interaction experience will be preferred.Job ResponsibilitiesHandle customer calls (inbound and/or outbound) efficiently and professionally.Understand customer queries, provide accurate information, and resolve issues.Work in rotational shifts with weekly offs as per process requirements.Eligibility CriteriaExperience: Open to both freshers and experienced candidates.Language Skills: Must be fluent in English; fluency in Hindi is an added advantage.Work Schedule:5 days a week in International Process6 days a week in Domestic Process, with rotational or fixed shifts depending on the assignment; rotational week offs may apply.Cab Facility: Two-way cab available for candidates within a 25 km radius of the office (where applicable).Salary Range:Freshers 25,000 - 26,000 CTC (20,000 - 21,000 take-home).

Job Description: BPO Voice & Non-Voice Process Position: BPO Executive (Voice & Non-Voice) Location: Sector 67, Mohali Shift: Rotational Shifts (Day/Night) Day Shifts only for female candidates Salary: 10,000 15,000 (Based on Interview) Qualification: Minimum 12th pass Skills: Good Communication in English Age Limit: 18 to 30 years Experience: Freshers are welcome! Job Role Includes:Handling customer queries via call/chat/emailResolving issues promptly with a professional approachMaintaining call logs and service recordsFollowing up on customer concerns

Job Title: Customer Support Specialist (All Channels)We are looking for a dedicated Customer Support Specialist to serve as the primary point of contact for our customers. You will provide prompt and professional assistance across multiple channels, including phone calls, email, and live chat.Key Responsibilities:Handle inbound and outbound customer inquiries via call, email, and chat.Efficiently resolve customer issues, complaints, and questions.Utilize and maintain backend systems (e.g., CRM) to track and manage customer interactions.Provide accurate information on products, services, and company policies.Collaborate with internal teams to escalate complex issues and ensure a positive customer experience.Qualifications:Proven experience in a customer service role.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Familiarity with CRM software and other support tools.Ability to multitask and work effectively in a fast-paced environment.

Job Description: Chat Process (BPO)Position: Customer Support Executive (Chat Process)Location: MohaliEmployment Type: Full-time Shift: Rotational Salary: 12-15kKey Responsibilities:Handle customer queries via chat in a professional and timely manner.Provide accurate information and resolve customer issues effectively.Maintain customer satisfaction by ensuring a smooth interaction.Escalate complex issues to the appropriate department when necessary.Adhere to company policies and quality standards.Requirements:Good written communication skills in EnglishTyping speed of 35 WPM with accuracy.Basic computer knowledge and familiarity with CRM tools.Ability to handle multiple chats simultaneously.Willingness to work in shifts, including nights and weekends.Preferred Qualifications:Previous experience in chat support or customer service (preferred but not mandatory).Graduate

For Panchkula:Training days : 3 weeksTraining candidate stipend : Rs.8000Hiring Criteria for Business Associates Qualifications: Graduation in any field /3 years diploma after 12th. Fresher / Experienced candidate in call centre/banking/Telecom Good written communication skills in English Language -Hindi & English Proficient (Verbal) Typing Speed -25 -30 words per min Typing accuracy 85%Email writing Currently hiring for male candidates batch6 days working/one week off9 hrs Day and night weekly rotational shift ( night allowance will be provided ) be provided.For Noida sector 127 :*Qualification - Undergraduate (Minimum 6 Month BPO experience) / Graduate (Fresher)*Salary - upto 17,500/- PM + Incentive + Joining Bonus *6 days working*Hindi/ english speaking candidates and Fresher & Experience both candidates can apply*Were providing the free pick & drop shuttle facilities from Sector - 59 metro station, sec-52 metro station, city centre metro station, golf course metro station, sec-37 botanical garden bus stand, okhla bird sanctuary metro station.

We are hiring Customer Support Engineers with the following qualifications: Requirements:Diploma in Electronics & CommunicationGood knowledge of computersExcellent communication skillsWilling to work in Chandigarh & Ludhiana

Primefox Infotech is seeking candidates for the role of Customer Service Representative to join our dynamic lead generation team. If you're a self-motivated individual with excellent English communication skills, this could be the perfect opportunity for you!Skills Required:1. Excellent English communication skills2. Strong interpersonal skills3. Adaptive and quick learner4. Good, smooth, calm, enthusiastic communicatorResponsibilities:1. Generating high-quality leads following established SOPs2. Utilizing rebuttal techniques to address customer queries3. Making outgoing calls to generate new leads4. Developing a strong understanding of product scripts and rebuttals to facilitate lead generationDesignation: Customer Service RepresentativeCompensation:Competitive salary: 24,500 CTCLucrative daily incentive planLocation: Sector 74, Mohali (WORK FROM OFFICE)Working Hours:Fixed Shift Timings (US Shift) with Saturday/Sunday Fixed OffQualification: Bachelors degree in Marketing/Business Administration or equivalent.Requirements:FRESHERS with EXCELLENT communication skills are encouraged to applyInterested candidates, please send your CV to: hrg@primefoxinfotech.com or Whatsapp your CV on 7717494870For inquiries call: 771-749-4870Walk-in Interviews:12 PM to 6 PM (Monday to Friday)Primefox InfotechC-205, 7th Floor, Industrial Area, Phase-8BSector 74, Sahibzada Ajit Singh NagarPunjab 160055Job Types: Full-time, Permanent, FresherSchedule: Fixed night shift US shiftSupplemental pay types: Performance bonus, Yearly bonusExperience: Freshers or 1 year (Preferred)Language: English (Required)Shift availability: Night Shift (Required)Work Location: In personSpeak with the employer +91 7717494870

we are hiring for the customer support executive required good communication skills in English required immediate joiners shift will be rotational off will be rotational salary 13k to 15k

Job Opening: Process Associate at Primefox InfotechLocation: Sector 74, Mohali (Work from Office)Working Hours: Fixed Working Hours (Night Shift),Fixed: Saturday/Sunday OffPrimefox Infotech is looking for enthusiastic FEMALE candidates to join our lead generation team as a Process Associate. If you have a passion for communication and are motivated to excel, this role might be for you!Excellent Opportunity for FRESHERS with excellent communication skills.Key Responsibilities :Generate high-quality leads in accordance with established SOPsUtilize rebuttal techniques to effectively address customer queriesMake outbound calls to acquire new leadsDevelop and master product scripts and rebuttals to enhance lead generationSkills Required :Exceptional English communication skillsStrong interpersonal abilitiesQuick learner with adaptabilityEnthusiastic and smooth communicatorCompensation :Competitive Salary: No bar for the right Talent / skill set + DAILY incentive planApplication Process :Send your CV to: mailto:hrg@primefoxinfotech.comWhatsApp your CV to: 7717494870For inquiries, call: 771-749-4870Walk-in Interviews :Monday to FridayLocation: C-205, 7th Floor, Industrial Area, Phase-8B, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160055Job Types: Full-time, Permanent, FresherSupplemental Pay: Performance bonus, Yearly bonusExperience: Freshers or up to 1 year (Preferred)Language: English (Required)Work Location: In personNOTE: Only female candidates are required.Speak with the Employer: +91 7717494870

We are urgent hiring for BPO Company Profile :- Customer Support ExecutiveQualification :- GraduationExperience ;- Fresher & Experience both can apply Salary:- Depend on the Interviewrequired Skills :- Good Communication Skills and Basic Knowledge of ComputerMorning and Night Shift both are availableLocation :- Chandigarh and Mohali

Job Title: Chat Process ExecutiveJob Description:We are looking for enthusiastic and motivated individuals for our Chat Process team.The role involves resolving customer inquiries and complaints through chat messages in a professional and courteous manner.Candidates should be able to type quickly and accurately while delivering an excellent customer experience.Fluency in English (written) is a must.The process operates in rotational shifts (day and night).Qualification:12th pass or aboveGood typing speedFluent in English (written and speakingAge: 1835 yearsSalary:12,00015,000 in hand per month (depending on skills and experience)

Job Description: Chat Process (BPO)Position: Customer Support Executive (Chat Process)Location: MohaliEmployment Type: Full-time Shift: Rotational Key Responsibilities:Handle customer queries via chat in a professional and timely manner.Provide accurate information and resolve customer issues effectively.Maintain customer satisfaction by ensuring a smooth interaction.Escalate complex issues to the appropriate department when necessary.Adhere to company policies and quality standards.Requirements:Good written communication skills in EnglishTyping speed of 35 WPM with accuracy.Basic computer knowledge and familiarity with CRM tools.Ability to handle multiple chats simultaneously.Willingness to work in shifts, including nights and weekends.Preferred Qualifications:Previous experience in chat support or customer service (preferred but not mandatory).Graduate

We are looking for a dedicated Customer Care Associate to join our team in Mohali. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Handle Customer Inquiries: Respond to customer questions through phone calls, emails, or chats promptly and courteously to provide assistance and resolve issues.- Provide Product Information: Educate customers about our products and services, ensuring they have all the necessary information to make informed decisions.- Resolve Complaints: Address customer concerns by identifying the problem and finding a suitable solution to enhance customer satisfaction.- Maintain Records: Keep accurate records of customer interactions and feedback to help improve our services and identify trends.- Collaborate with Teams: Work with other departments to ensure seamless service delivery and to escalate issues that require further attention.Required Skills and Expectations:- Communication Skills: You should be able to communicate clearly and effectively with customers, both verbally and in writing.- Problem-Solving Ability: Strong analytical skills are needed to assess customer issues and find appropriate solutions quickly.- Team Player: Willingness to work collaboratively with colleagues to achieve common goals and improve service quality.- Adaptability: Ability to handle different customer personalities and adjust your approach as needed.- Basic Computer Skills: Familiarity with computer systems, including office software and customer relationship management (CRM) tools will be beneficial.We welcome candidates with 0 to 6 years of experience and who have completed at least their 12th grade. If you are passionate about helping others and have a customer-friendly attitude, we look forward to hearing from you.