Customer Support Fresher Jobs in Chandigarh

We are looking for a motivated BPO Telecaller to join our team in Chandigarh. This full-time position is ideal for individuals who are eager to start their careers in customer support and sales. As a telecaller, you will work from home and communicate with customers to provide information and resolve queries.Key Responsibilities:1. Customer Interaction: Reach out to potential and existing customers via phone calls to offer services, gather feedback, and provide assistance as needed.2. Sales Support: Assist in selling products and services by effectively communicating their benefits and addressing customer concerns.3. Data Management: Maintain accurate records of calls, customer interactions, and feedback using designated software and tools.4. Problem Resolution: Actively listen to customer issues and provide suitable solutions or escalate concerns when necessary.5. Follow-Up: Conduct follow-up calls to ensure customer satisfaction and to reinforce product knowledge.Required Skills and Expectations:Candidates should have good communication skills in English and Hindi, along with a confident and pleasant phone demeanor. An ability to work independently and efficiently in a home setup is essential. Prior experience in a similar role is not mandatory, making this an excellent opportunity for fresh graduates. Punctuality, organization, and a customer-centric approach are vital. Basic computer skills and familiarity with call center software or tools are advantageous. Candidates should be ready to work flexible hours as required.

Position OverviewThe Helpdesk Receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. This role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.The individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.Key Responsibilities Front Desk & Reception ManagementGreet and welcome visitors, clients, and staff members in a professional manner.Manage the reception area, ensuring cleanliness and organization.Handle incoming phone calls, emails, and messages promptly and courteously.Maintain visitor records and issue visitor passes as per security protocol.Schedule and manage appointments, meetings, and conference room bookings.Coordinate with administration and security teams for daily operations. Helpdesk OperationsAct as the central contact point for all service and support requests (IT, maintenance, housekeeping, etc.).Log, track, and monitor requests through helpdesk/ticketing systems.Assign tasks to the concerned departments and follow up for timely resolution.Provide first-level technical or administrative assistance to users.Escalate unresolved or critical issues to higher support or management teams.Ensure user satisfaction through prompt and efficient service handling. Administrative & Office SupportHandle correspondence, documentation, and filing (physical & digital).Manage courier dispatches, incoming mail, and office supplies inventory.Assist in preparing daily, weekly, or monthly reports for helpdesk activities.Support HR or Admin in organizing internal meetings, travel arrangements, or events.Maintain confidentiality of company and employee information. Customer & Staff InteractionProvide accurate information to visitors, staff, and customers regarding services.Address inquiries and complaints in a professional and solution-oriented manner.Build and maintain positive relationships with internal and external stakeholders.Represent the organization with professionalism, courtesy, and efficiency.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation and problem-solving ability.Proficiency in MS Office Suite and helpdesk/ticketing software.Time management and multitasking under pressure.Attention to detail and accuracy in documentation.Professional appearance and behavior.Ability to maintain confidentiality and handle sensitive information.Educational QualificationMinimum: 10+2 / Diploma in Office Administration, IT, or Customer Service.Preferred: Bachelors Degree in any discipline (Business, Administration, or IT).Certification in Front Office Management, IT Support, or Helpdesk Operations is an added advantage.Experience03 years of experience in front office, helpdesk, or administrative support roles.Prior experience in corporate offices, IT services, hospitality, or facility management preferred.Working ConditionsStandard office environment with regular interaction across departments.May require rotational shifts (in 24x7 support environments).Must be punctual, reliable, and adaptable to fast-paced work settings.

We are looking for a dedicated Customer Service Associate to join our team in Chandigarh. This role is ideal for individuals seeking to start their career in customer service and is open to those with 0 to 2 years of experience.As a Customer Service Associate, you will be responsible for responding to customer inquiries, providing product information, and resolving issues efficiently. Your role includes managing customer communications through various channels, ensuring that each interaction is positive and helpful.Key responsibilities include:- Customer Communication: Engage with customers via phone, email, or chat to address their questions and concerns in a friendly and professional manner.- Problem Resolution: Identify customer issues and work towards effective solutions, ensuring satisfaction while adhering to company policies.- Product Knowledge: Stay informed about our products and services to provide accurate information and support to customers, enhancing their experience.- Record Keeping: Maintain accurate records of customer interactions and transactions to help improve service and track common issues.The ideal candidate should have excellent communication skills, both written and verbal, and a strong desire to help others. Attention to detail and problem-solving abilities are essential for navigating customer inquiries effectively. You should also be comfortable working independently from home and be a quick learner who can adapt to new systems and processes. Having a positive attitude and the ability to work under pressure will contribute to your success in this role.

We are seeking a Customer Handling Executive to join our team in Chandigarh. This role is ideal for individuals looking to start their career in customer service. You will be responsible for assisting customers, addressing their inquiries, and ensuring a positive experience.Key Responsibilities:1. Customer Assistance: Respond to customer inquiries via phone, email, or chat, providing accurate information and support in a friendly manner.2. Issue Resolution: Listen to customer complaints and work towards resolving issues effectively, ensuring customer satisfaction.3. Data Entry: Maintain and update customer records accurately in the system, ensuring all information is current and complete.4. Feedback Collection: Gather feedback from customers to identify areas of improvement and relay this information to the management team.5. Team Collaboration: Work closely with team members to share best practices and improve customer service strategies.Required Skills and Expectations:Candidates should possess strong communication skills and have a pleasant phone manner. A good understanding of basic computer applications is essential. You should be a team player, ready to learn, and adaptable to new situations. Since this position is entry-level, we encourage individuals with little to no experience in customer service to apply, as comprehensive training will be provided. A positive attitude, patience, and a commitment to helping customers are crucial for success in this role.

We are looking for a Customer Care Executive to join our team in Chandigarh. This role is perfect for individuals who enjoy interacting with customers and solving their problems. If you are enthusiastic, friendly, and ready to help, we want to hear from you!Key Responsibilities:1. Responding to Customer Inquiries: You will handle incoming calls and messages, answering questions and providing assistance to customers in a polite and professional manner.2. Resolving Issues: Identify customer concerns and provide effective solutions to resolve their issues, ensuring a positive experience.3. Maintaining Records: Keep accurate records of customer interactions, feedback, and any actions taken to resolve issues. This helps improve our services.4. Collaborating with Team Members: Work closely with your colleagues to share information and provide the best service possible. Teamwork is essential in addressing complex customer needs.5. Providing Product Information: Be knowledgeable about our products and services so you can effectively promote and explain them to customers.Required Skills and Expectations:We are looking for candidates who have completed at least their 12th grade education and have 0 to 2 years of experience in customer service. Strong communication skills are essential, as you will be interacting with customers regularly. You should be patient, adaptable, and possess good problem-solving abilities. A positive attitude and a commitment to providing excellent service are crucial for success in this role.