Customer Support Fresher Jobs in Delhi NCR

Customer Service Job focuses on interacting with customers to provide information, address inquiries, resolve issues, and ensure a positive overall experience with a company's products or services. Customer service professionals serve as the primary link between a brand and its clients.Here is a detailed breakdown of what a customer service role entails:Key ResponsibilitiesInquiry Handling: Answer questions regarding products, services, billing, policies, and order statuses via phone, email, live chat, or social media.Problem Resolution: Identify, troubleshoot, and resolve customer complaints or technical difficulties in a timely and empathetic manner.Order Processing: Assist customers with placing orders, processing returns, issuing refunds, or updating account details.Record Keeping: Maintain accurate logs of customer interactions, transactions, feedback, and escalations using CRM (Customer Relationship Management) software.Escalation Management: Recognize when an issue requires higher-level support and transfer complex cases to specialized departments or supervisors.

ClariFi is building India's credit card distribution infrastructure, connecting banks with people and platforms that drive credit card applications. You'll be the primary point of contact for our distribution partners, ensuring their queries are resolved, issues are escalated to the right teams, and commitments are followed through.Selected candidate's day-to-day responsibilities include:1. Own day-to-day communication with distribution partners and respond to their queries.2. Coordinate with internal teams and banking partners to resolve application, approval, tracking, and payout issues.3. Track open issues, follow up proactively, and drive them to closure.4. Monitor partner performance and identify recurring issues or opportunities for improvement.5. Maintain accurate records of partner communication, issues, and resolutions.6. Build partner trust through responsiveness, accuracy, and reliable execution.We value ownership, problem-solving, and execution over credentials or years of experience. You should be comfortable taking responsibility for a problem even when the solution depends on someone else.1. Strong problem-solving ability and sound judgment.2. Excellent written and verbal communication.3. Ability to understand a problem, identify the right stakeholders, and drive resolution.4. High ownership. You follow through without needing constant reminders.5. Strong attention to detail and comfort working with data, spreadsheets, and reports.6. Ability to manage multiple partners and priorities without letting issues slip.7. Only for the candidates who are already graduated and have no academic commitments left now.Note: We are 6 days working from office, based in Gurgaon. WFH/Remote/Hybrid won't work.

We are seeking a dedicated Telecaller for our office located in Noida Sector 6. In this role, you will primarily focus on making calls related to the medical sector, specifically handling inquiries and providing necessary information to clients.Key responsibilities include calling potential clients, explaining our services, and answering any queries they may have regarding medical tests and procedures. You will be expected to maintain detailed records of customer interactions, follow up on leads, and promptly address any client concerns to ensure effective communication.The ideal candidate should possess excellent verbal communication skills with a professional phone demeanor, as you will be interacting with clients directly. A basic understanding of the medical field or a willingness to learn about it will be beneficial. Additionally, you should be proficient in using basic computer applications to log interactions and manage client data.Since this is a full-time position based in the office, punctuality and commitment to work hours are critical. Candidates must have completed at least their 12th grade. The role requires the ability to work under some pressure while maintaining a positive attitude and a focus on customer satisfaction. A proactive approach to problem-solving and the ability to work in a team environment will be essential for success in this Telecaller position.

URGENT HIRING: 100% Work From Home Opportunity with Instamart! Remote Bhoomi Consultancy lekar aaya hai ek aur behtareen Work From Home job opportunity freshers aur experienced dono candidates ke liye! Agar aap ghar baithe ek stable process mein kaam karna chahte hain, toh turant apply karein. Job Details & Process:* Role / Process: Instamart Chat Support (90% Chat + 10% Calling)* Location: 100% Work From Home (Pan India)* Salary: 13,000 (Fixed In-Hand)* Batch Starts: Upcoming Monday Work Schedule:* Shift: 8 Hours Rotational Shift + 1 Hour Break* Working Days: 6 Days Working 1 Rotational Week Off* Training: 15 Days Structured Training Provided System / Technical Requirements:* Operating System: Windows 10 Pro* Processor: Intel Core i3 / i5 Processor* RAM: Minimum 8 GB RAM* Stable Internet / Wi-Fi Connection Key Benefits:* 100% Work From Home comfort* Stable process with career growth* Supportive management and training team* Immediate Joining - Limited Seats How to Apply?Interested candidates apna updated resume turant WhatsApp par share karein ya direct update channel join karein:* WhatsApp Contact: +91 7000426326* Direct Updates Channel: https://whatsapp.com/channel/0029VbC1onl6hENwbXlAr01D(Message format: Interested for Instamart WFH along with your resume)#WorkFromHome #WorkFromHomeJobs #RemoteJobs #RemoteWork #WFHIndia #Instamart #SwiggyInstamart #ChatProcess #NonVoiceJobs #VoiceProcess #CustomerSupport #CustomerServiceJobs #BPOJobs #Recruitment #RemoteBhoomi #RemoteBhoomiConsultancy #FresherJobs #FreshersHiring #ExperiencedHiring #ImmediateJoining #JobSearch #HiringNow #UrgentHiring #JobAlert #PartTimeJobs #FullTimeJobs #MadhyaPradeshJobs #MPJobs #BhopalJobs #IndoreJobs #JabalpurJobs #DelhiJobs #NoidaJobs #GurgaonJobs #BangaloreJobs #HyderabadJobs #MumbaiJobs #PuneJobs #JobsInIndia #GharSeKaam

We are looking for a Customer Support Executive to join our team in Laxmi Nagar, New Delhi. The candidate will be responsible for assisting customers and retailers, resolving queries, providing product-related support, and ensuring a smooth customer experience.Key ResponsibilitiesHandle customer and retailer queries through phone, WhatsApp, chat, and other communication channels.Understand customer issues and provide appropriate solutions.Assist customers with queries related to EMI, device management, and SKB Finsecure services.Coordinate with internal teams to resolve technical or service-related issues.Follow up on pending customer queries and ensure timely resolution.Maintain proper records of customer interactions and complaints.Explain products, features, and processes clearly to customers.Provide professional and polite communication at all times.Escalate complex issues to the appropriate department when required.Maintain a positive relationship with customers and retailers.RequirementsFreshers are welcome to apply.Good communication skills in Hindi and English.Basic computer knowledge.Comfortable using WhatsApp, email, and other communication tools.Good listening and problem-solving skills.Positive attitude and willingness to learn.Ability to handle customers professionally.Candidates should be comfortable working from the Laxmi Nagar, New Delhi office.

We are looking for a dedicated Southern Languages - Tamil, Telugu, Malayalam, Kannada ,Odia ,Bengali, Marathi Gujarati Assamese along with good English Customer Support Executive to join our team in Noida Sector 6. This entry-level position is perfect for candidates with 0 to 1 year of experience, who are passionate about helping customers resolve their queries.nnThe Customer Support Executive will be responsible for assisting customers through various channels, including phone, email, and chat. You will address customer inquiries, provide information about our services, and ensure a positive experience for all clients.nnKey responsibilities include:nn- Customer Assistance: Respond to customer inquiries promptly and efficiently, helping them with product information and resolving issues.n- Issue Resolution: Identify customer problems and provide effective solutions, ensuring customer satisfaction.n- Communication: Maintain clear and professional communication with customers, adhering to company guidelines.n- Feedback Collection: Gather customer feedback to identify areas for improvement in services and support.nnCandidates should possess strong communication skills, both verbal and written, to effectively assist customers. A patient and friendly demeanor is crucial, as you will interact with various clients. Basic computer skills are necessary to navigate support tools and systems. Teamwork and adaptability are essential, as you will work closely with colleagues to deliver excellent service. A high school diploma (12th Pass) is required for this role.nnIf you have a desire to learn and grow in customer support, we encourage you to apply!

We are looking for a Customer Support Executive to join our team in Rohini Sector 7, Delhi. This full-time position is ideal for female candidates who are recent graduates or have up to two years of experience in customer service. As a Customer Support Executive, you will be the first point of contact for our customers, helping them with inquiries and resolving issues efficiently and kindly. Key Responsibilities:1. Customer Assistance: You will respond to customer queries via phone, email, or chat, providing accurate information and guidance to ensure a positive experience.2. Issue Resolution: Your role will involve identifying problems and providing solutions. This may include troubleshooting and coordinating with other departments to resolve customer concerns promptly.3. Feedback Collection: You will gather and document customer feedback to help improve our services and products. Sharing insights with the management team will be key to enhancing customer satisfaction.4. Record Keeping: Maintaining accurate records of customer interactions is essential. You will enter data into our systems, ensuring all information is up-to-date and well-organized.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively assist customers. A friendly and patient demeanor is crucial as you will be dealing with various customer personalities. Strong problem-solving abilities are expected to help troubleshoot and address customer issues quickly. Additionally, attention to detail and the ability to work as part of a team will enhance your success in this role. Basic computer proficiency is also required.

WE ARE HIRING FOR HINDI TELECALLER FOR BANKING PROCESS VOICE PROFILE HR SHIVANI 8587914174Position: Hindi Voice ProcessCompany: Emoro ServicesLocation: NoidaJob Type: Full-time, Work from OfficeResponsibilities:Handle customer calls in Hindi.Understand customers' questions and provide suitable solutions.Explain banking/financial products or services clearly.Make outbound calls when required.Maintain customer information and call records.Meet daily/weekly calling and performance targets.Escalate difficult customer issues to the senior team.Requirements:10th/12th pass or graduate, depending on the opening.Good Hindi communication skills.Basic computer knowledge.Freshers can apply for some positions.Comfortable working in a target-based environment.

We are looking for a dedicated and enthusiastic Tele Caller to join our team in Ghaziabad. This role is perfect for individuals who enjoy communicating with others and are eager to learn. Key Responsibilities:- Make Outbound Calls: Contact potential customers to promote products or services, explaining features and benefits clearly.- Handle Inbound Queries: Respond to incoming calls and inquiries, providing accurate information and assisting customers with their questions.- Maintain Customer Records: Update and manage customer information in the database to ensure accuracy and follow up on leads.- Achieve Targets: Meet daily and weekly calling targets to contribute to the teams success and help drive sales.- Follow Up on Leads: Reconnect with previous customers or leads to encourage repeat business and gather feedback.- Create Weekly Reports: Compile data on call outcomes and share weekly reports with management to track performance.Required Skills and Expectations:Candidates must be female and should possess a minimum education of 10th grade. Strong verbal communication skills are essential, along with the ability to listen actively and respond appropriately. Previous experience in a call center or tele sales is a plus but not mandatory, as we are open to freshers as well. Candidates should be friendly, persuasive, and possess good organizational skills to manage multiple tasks efficiently. A positive attitude towards sales and customer service will be highly valued.

We are looking for a dedicated and organized Sales Coordinator to join our team in Dwarka Sector 7. In this role, you will support the sales team in their daily activities to help achieve our business goals.Key Responsibilities:- Assist the Sales Team: Provide administrative support to sales representatives, helping them with inquiries and managing schedules to ensure smooth operations.- Maintain Sales Records: Keep accurate and updated records of sales activities, customer accounts, and reports to track progress and performance.- Communicate with Clients: Act as a point of contact for customers, addressing their questions and concerns promptly to enhance customer satisfaction.- Prepare Sales Reports: Create daily, weekly, or monthly reports summarizing sales performance and forecasts that help in decision-making.- Coordinate Meetings: Organize sales meetings and events, including scheduling, preparing materials, and following up with participants.Required Skills and Expectations:- Candidates should have a diploma and 0-2 years of experience in sales or a related field. - Strong communication skills are essential for interacting effectively with team members and customers.- Candidates must be detail-oriented, with good organizational skills to manage multiple tasks efficiently.- Proficiency in Microsoft Office Suite, particularly Word and Excel, is required for preparing documents and reports.- A proactive attitude and the ability to work collaboratively in a team setting are essential for success in this role. If you fit this profile and are eager to develop your career in sales coordination, we encourage you to apply.

As a Customer Care Executive, you will be the first point of contact for our customers, providing them with support and assistance to ensure a positive experience.Key Responsibilities:1. Customer Interaction: Engage with customers via phone, email, or chat to address their inquiries, resolve issues, and provide product information in a friendly and professional manner.2. Issue Resolution: Listen carefully to customer complaints or concerns and work towards a satisfactory resolution, ensuring that each interaction leaves the customer feeling valued and respected.3. Product Knowledge: Maintain up-to-date knowledge of our products and services, allowing you to offer accurate information and guidance to customers.4. Feedback Collection: Gather customer feedback and report it to the management team to help improve services and products.5. Record Maintenance: Update customer records and documents in the system accurately to ensure reliable data management.Required Skills and Expectations:Candidates should possess excellent communication skills, enabling them to interact effectively with customers. A strong problem-solving mindset is essential to manage and resolve issues promptly. A friendly and positive attitude is crucial for creating a welcoming experience for customers. Basic computer skills are necessary for documentation and record-keeping, and the ability to work in a team-oriented environment is key to succeeding in this role.

As a Customer Support Executive, you will play a vital role in assisting our customers and ensuring they have a positive experience with our services. You will be the first point of contact for customer inquiries, providing them with timely and effective solutions.Key Responsibilities:- Respond to Customer Inquiries: Address customer questions and concerns through phone, email, or chat promptly and courteously.- Provide Product Information: Inform customers about our products, services, and any promotions, ensuring they have all necessary information to make informed decisions.- Resolve Issues: Identify and resolve customer issues efficiently, escalating more complex problems to the appropriate departments when necessary.- Maintain Records: Document customer interactions and feedback accurately in our system to help improve service and product offerings.- Follow Up with Customers: Ensure customer satisfaction by following up on unresolved issues or inquiries to confirm they have been addressed.Required Skills and Expectations:- Excellent verbal and written communication skills are essential to clearly convey information and instructions to customers.- Strong problem-solving abilities enable you to think critically and resolve issues effectively.- A customer-oriented attitude is crucial; you should genuinely want to help customers and improve their experiences.- Basic computer skills are necessary for using customer support software and managing customer data efficiently.- Experience in customer service or a related field is a plus but not mandatory; we welcome candidates with a passion for helping others and a willingness to learn.

We are looking for a dedicated and enthusiastic Customer Support Executive to join our team in Najafgarh. This role is crucial in providing excellent customer service and ensuring customer satisfaction. Key Responsibilities:- Respond to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, providing answers and solutions to their questions and concerns.- Resolve Issues: Identify customer problems and resolve them quickly, keeping the customer informed throughout the process.- Maintain Customer Records: Update and maintain customer information in our system to ensure accurate records and follow-up.- Provide Product Knowledge: Share detailed information about our products and services, assisting customers in making informed decisions.- Follow Up with Customers: After resolving their issues, reach out to customers to ensure their satisfaction and gather feedback for improvement.- Collaborate with Team Members: Work closely with your peers and other departments to share insights and enhance overall customer experience.Required Skills and Expectations:- Candidates must be female and have completed at least the 12th grade.- Strong communication skills are essential, with the ability to speak clearly and effectively with customers.- Basic computer skills, including familiarity with MS Office and customer relationship management (CRM) software, are required.- A friendly and patient demeanor is expected, as you will be interacting with diverse customers.- Previous experience in customer support is a plus, but not mandatory; all freshers are welcome to apply.- Candidates should exhibit a strong desire to help others and a dedication to providing exceptional service.

We're a growing D2C brand (Zevix) looking for a full-time Customer Support Executive to join our small team.What you'll do:Call and WhatsApp customers to confirm COD (cash-on-delivery) ordersFollow up on abandoned carts and answer customer queries the same dayCoordinate with our packing team to track order status and shipmentsMaintain daily records of orders, follow-ups, and customer responsesWhat we're looking for:Clear spoken Hindi/Hinglish (English is a plus)Comfortable making outbound calls all dayBasic smartphone/WhatsApp/computer familiarityReliable, organized, and able to work independentlyExperience: Freshers welcome. Prior telecalling, BPO, or retail customer service experience is a plus but not required.Work hours: Mon-Sat, 10 AM-7 PMWork type: In-office

Graduate fresher/ undergrad with 6 months experience5 days workingRotational shiftRotational off*Salary:* Experience: 28000 CTCFresher: 24000 CTCLocation: GurgaonWork from office*Procedure* 1. HR round2. Svar- 55 and above3. Typing- 25 wpm 90% accuracy4. Ops roundDirect Whtapp -9721408491

As a Telecalling Executive, you will play a crucial role in our healthcare-focused call center located in Noida Sector 6. This full-time position is ideal for recent school leavers, offering a chance to start your career in a professional environment.Your key responsibilities will include making outbound calls to engage with potential and current clients regarding healthcare services. You will be tasked with providing detailed information about our offerings, addressing inquiries, and ensuring excellent customer service. Accurately documenting call details and maintaining client records will also be essential parts of your role. To succeed in this position, you should possess strong communication skills, both verbal and written, and be comfortable using phones and other communication tools. A basic familiarity with healthcare services will be advantageous but is not mandatory, as training will be provided. You should be able to work collaboratively in a team and be open to learning new skills and concepts related to the medical line of work.As the job is performed on-site, you will need to report to the office regularly. There are no additional requirements concerning physical tasks or specialized documents for this position. Working hours and schedules will adhere to the companys policies, which include a structured shift system.This role offers a great opportunity to gain experience in the telecalling domain while contributing to important healthcare services.

We are looking for a dedicated Customer Care Executive & Upselling to join our team in Noida Sector 127. The ideal candidate will assist customers with inquiries, ensuring a positive experience and prompt resolutions.nnKey Responsibilities:nn- Customer Assistance: Actively engage with customers to address their queries and provide information about our products and services.n n- Problem Resolution: Handle customer complaints efficiently, following up to ensure an appropriate resolution and maintain customer satisfaction.nn- Team Collaboration: Work closely with team members to improve service quality and share insights for better customer engagement.nnRequired Skills and Expectations:nnCandidates should possess a minimum educational qualification of 12th pass and have no prior experience required, making this an excellent opportunity for freshers. Strong communication skills, both verbal and written, are essential for effectively interacting with customers. The candidate should have a positive attitude, patience, and the ability to handle stressful situations with ease. A commitment to delivering excellent customer service and the ability to work collaboratively in a team setting is crucial. The role is full-time and requires working from the office, so the candidate must be available during designated working hours. Adaptability and willingness to learn about company products and services are important for success in this position.