Customer Service Training Job Vacancies in Delhi NCR

Call-Center Executive/BPO (Remote, India) About Company: Yellow Calls is a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring. We are expanding our international team and looking for a motivated Business Development Executive to drive new client growth. https://yellowcalls.in/About the RoleAs a BPO Call Center Executive, you will be the first point of contact for our customers and prospects, managing both inbound and outbound interactions. Your mission is to deliver exceptional service, foster strong relationships, and drive business outcomes. This role is vital to our brand reputation and customer retention strategy.Only candidates with Outbound Telesales Cold Calling / Warm Calling Location: Gurugram, Haryana (Hybrid/On-site) Position/Employment type: Remote - Shift Timings: 9:30 to 6:30 Pm & 6:30 to 3:30 Am Salary: 14.000-17.000 Rs Net/month Experience: 1+ years in BPO, call center Key Responsibilities: Make Outbound Calls to potential customers to promote and sell products/services and make feedback. Calls Understand customer needs and offer suitable products/services Follow scripts and sales techniques to persuade customersFollow up with interested prospects to close sales Introduce the company's products or services to customers clearly and persuasively Understand and explain the key features, benefits, and pricing of the product or service being offered. Record and Maintain Customer Data Requirements: Languages: English, Hindi both fluent; Multilingual abilities to support diverse customer demographics are preferable. High school diploma or equivalent; bachelors degree preferred. 12 years of experience in a BPO, call center, or customer service environment. Strong verbal and written communication with excellent active listening ability. Customer-centric attitude with empathy, patience, and adaptability. Effective problem-solving, multitasking, and time management skillsWhat We Offer: Competitive salary with performance bonuses 28 paid vacation daysGrowth in an international, collaborative team Internet costs compensation

Position: Team Leader Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote) Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/ Location: Vijayawada, Andra Pradesh Language: English Salary: 5 LPA to 6 LPA We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organizations objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. Experience in sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills. Responsibilities: Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. The responsibilities of a Team Leader Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. Guides sales personnel to function efficiently by capitalizing on their passions and capabilities.

Training Calendar Creation : Create Sales Plan basis training need identification. Training Delivery and Governance Train team on Product selling and customer experience management. Ensure implementation of training guidelines at stores. Travel stores to train the CROs and conduct training need analysis trainings resulting in increase in sales.Operations: Monitor, review and drive performance of CRO Drive training to achieve targets for new and existing store staff Identify gaps & create solutions to improve the induction & output of store staffRole of a Trainer(i) Preparing PJP in consultation with the respective D2C Head and execute training & coaching of store staff members as per PJP(ii) Trainers to do 24 Training man-days in a month (Total 144 in six months) which will be mix of performance coaching at stores & classroom training(iii) Trainers will be assigned 25-30 stores for a quarter which will form part of the monthly regular PJP.(iv) Coaching the entire store staff members to enhance their knowledge, performance and customer experience - Following the work ways at stores (Currently: Conducting Morning Huddle, EDAC, ensuring DKT & JKQ participation, doing iCoach, Fitness certificate, coaching store staff members basis TNI etc. The count of coaches and Fitness Certificates to be done on a daily basis are to be mutually agreed.Role of Trainer(i) Conducting regular refreshers of store staff members(ii) Drive and administer online DKT & JKQ for store staff members, ensure participation(iii) Sharing daily reports and participate in monthly reviews at circle/regional level with business head(iv) Trainers to attend the booting of all new GO-LIVEs conducted by the central team. They have to keep themselves updated and ensure that same is cascaded to all the aligned store members(v) Trainers to conduct the Day 1 of the NHIP training. That's primarily on Introduction to the company, Code of conduct and career path.

We are looking for candidates who are target driven and can quantify the result of their team. This would require you to process train the candidates for them to able to drive revenue. Female candidates are preferred but males can also apply.

Roles and Responsibilities1. Communicating with teams, Managers & relevant stakeholders to identify training needs2. Design content & develop training programs (in-house/outsourced) for existing employees (All levels)3. Induction & welcome training for new joiners4. Train New Joiners5. Conduct sales & servicing training for Tele/Field teams6. Coordinate with SMEs, Admin, HR, and business stakeholders for smooth functioning of training7. Facilitate sessions on products, processes and skills8. Design & share a monthly training calendar9. Track and report completion of training sessions10. Publish monthly/quarterly training reports11. Deliver training updates to the business12. Revise and update the content when required13. Assess instructional quality/impact and determine the impact of training on employee skills14. Gather & report feedback from trainers & trainees15. Host train the trainer for SMEs16. Travel to branches (if applicable) and conduct training programs17. Research & recommend new training methods (eLearning/gamification)Desired Candidate Profile1. Effective verbal, written communication and presentation skills2. language: professional in English, Hindi3. Competency in MS Office especially Excel & PPT4. Should be a team player, proactive, go-getter and energetic5. Experience with eLearning platforms6. Should have good program management skillsAnalytics-driven thought process

Hiring for 15 Customer Support Representative Jobs in Lajpat Nagar, Delhi, Delhi/ncr,Overseeing the Customer Service Process,Resolving Customer Complaints Brought to Your Attention,Planning the Training and Standardization of Service Delivery,Possessing Excellent Product Knowledge to Enhance Customer Support,Maintaining a Pleasant Working Environment, with Minimum 2 Years Experience,Required Educational Qualification is : B.a, B.b.a, B.com with Good Knowledge in Microsoft Office,Customer Support,Service Marketing, Overseeing the Customer Service Process,Resolving Customer Complaints Brought to Your Attention,Planning the Training and Standardization of Service Delivery,Possessing Excellent Product Knowledge to Enhance Customer Support,Maintaining a Pleasant Working Environment Etc.must Be Fluent in English and Hindi,Ability to Resolve Customer Queries,Computer Skills,Knowledge of Crm Systems,Excellent Interpersonal and Written and Oral Communication Skills.

We are Looking for Candidates Who are Target Driven & Can Quantify the Result of Their Training !!! this Would Require You to Process Train the Candidates for Them to Be Able to Drive Revenue !!!female Candidates Preferred But Males Could Apply Too !!!!!