roles and responsibilities
1. communicating with teams, managers & relevant stakeholders to identify training needs
2. design content & develop training programs (in-house/outsourced) for existing employees (all levels)
3. induction & welcome training for new joiners
4. train new joiners
5. conduct sales & servicing training for tele/field teams
6. coordinate with smes, admin, hr, and business stakeholders for smooth functioning of training
7. facilitate sessions on products, processes and skills
8. design & share a monthly training calendar
9. track and report completion of training sessions
10. publish monthly/quarterly training reports
11. deliver training updates to the business
12. revise and update the content when required
13. assess instructional quality/impact and determine the impact of training on employee skills
14. gather & report feedback from trainers & trainees
15. host train the trainer for smes
16. travel to branches (if applicable) and conduct training programs
17. research & recommend new training methods (elearning/gamification)
desired candidate profile
1. effective verbal, written communication and presentation skills
2. language: professional in english, hindi
3. competency in ms office especially excel & ppt
4. should be a team player, proactive, go-getter and energetic
5. experience with elearning platforms
6. should have good program management skills
analytics-driven thought process
Experience
1 - 3 Years
No. of Openings
5
Education
B.A, B.B.A, B.C.A, B.Com, BDS, B.Sc, Any Bachelor Degree
Role
Sales Trainer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office