Customer Relationship Manager Job Vacancies in Goa

As a Customer Service Manager, you will play a crucial role in ensuring customer satisfaction and maintaining a positive relationship with our clients. Your main tasks will include managing customer inquiries and solving issues efficiently. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle questions and concerns from customers via phone, chat, or email to provide accurate information and resolve issues satisfactorily.- **Manage Customer Complaints:** Listen to complaints patiently and address them promptly, ensuring that each customer feels heard and valued.- **Oversee Support Team:** Supervise the customer service team to ensure they deliver high-quality service. Provide guidance and training when needed to enhance their skills.- **Collect Feedback:** Gather customer feedback to understand their needs better and identify areas for service improvement.- **Develop Service Protocols:** Create and implement protocols and guidelines to improve the efficiency and quality of customer support.**Required Skills and Expectations:**- Excellent verbal and written communication skills are needed to interact effectively with customers and team members.- Problem-solving ability to quickly address customer issues and find appropriate solutions.- Basic computer skills to manage customer inquiries through different platforms efficiently.- A patient and friendly attitude is essential for dealing with diverse customer personalities.- Being a self-starter and organized individual is crucial, especially since this role is work from home.- A strong commitment to providing great customer service and enhancing the customer experience is expected.

We are hiring in urgent base All staff are with good and humble nature we can provide you food and accommodation also your salary depends upon your experience 15000 to 30000 per month

Responsible for build up your team by using your self-network-You have to train and motivate them for sales-You have to organize sales visit for business development-Develop your team member for more business-Managing monthly and weekly meeting

Branch Manager and Sales Manager

Key Accountabilities 1. Sales: Accept leads generated from in-branch lead generators as well as warm leads provided by the bank from the database as well as generate own leads. Make appointments, explore the customers financial needs in life-related investment and insurance needs areas, select appropriate product to meet these needs from the companys product range, gain customer agreement to purchase, accurately complete sales documentation.2. Incentive programs: Cascade the incentive programs & ensure complete success in implementation of the same3. Sales completion process: Responsible for sales completion by facilitating completion of medical reports & ensuring prompt issue of policy document4. Cross Sell/ Up-Sell: Build a good customer base in order to explore opportunities to cross-sell & up-sell, Obtain referral to further prospects where appropriate.5. Relationship Building: Build long term relationship with the bank staff & clients by responding appropriately to all bank/client queries either directly received or forwarded by the service company. 6. Customer Relationship Management: Arrange meetings of banks branch managers & staff with existing clients at least once a year, acknowledging birthdays & anniversaries to review their financial circumstances & life insurance needs as well as to obtain referrals to further prospects.7. After Sales Service: Accept & follow up on suggestions, request & complaints received from clients, ensure claim requests are serviced8. Performance review: Proactively ensure performance review by submitting various sales reports as per agreed frequencies in order to ensure performance targets are achieved & exceeded, ensure meetings with manager to agree on targets & to review performance. 9. Supporting colleagues & bank sales team: Support other Relationship Managers and the bank sales team requested by the sales manager by coaching them in company knowledge, accompanying them on client visits.

Candidate having good domain knowledge of Microsoft Windows, Ms-office. Expertise in handing ONLINE / OFFLINE product support and troubleshooting along with Implementation and Training in Tally Prime. Efficient at managing multiple tasks and client accounts. Ability to work effectively with cross-functional teams. Ability to identify and capitalize on sales opportunities. and nurture relationships with existing clients. Understand client needs and provide ongoing support and solutions. Ensure timely delivery of services and products Conduct regular follow-ups and client meetings Collaborate with internal teams to improve customer service. Maintain accurate records of client interactions and transactions

Work from HomeNeed good communication skills in English and Hindi for more details connect me on what's app

Job Responsibilities A Business Relationship Officer (BRO) working behalf of Bank. They are recruiting CSP (customer service point) and providing service about bank.