Computer Operator Graduate Fresher Jobs in Nashik

Here is a highly practical, ready-to-use job description for a dual-responsibility role: Computer Operator & Telecaller - Customer Support Department. This profile is perfectly optimized for companies requiring a blend of swift data entry, digital logging, and direct customer tele-communication.Job Title: Computer Operator & Telecaller - Customer Support Dept.Job OverviewWe are looking for a reliable, fast-working, and polite Computer Operator & Telecaller to join our Customer Support team. This is a hybrid desk role where you will divide your time between interacting directly with customers over the phone and executing accurate data entry operations. Your main objective will be to handle incoming service calls, resolve basic customer inquiries, and immediately log all communication, orders, and grievances into our company databases. The ideal candidate has excellent typing speed, a clear speaking voice, and a highly organized approach to handling records.Key Responsibilities1. Telecalling & Customer SupportInbound Call Management: Answer incoming customer calls promptly and professionally, address routine queries regarding product features, delivery status, or billing.Outbound Communication: Make follow-up calls to customers to share order updates, confirm delivery dates, collect feedback, or remind them of payment timelines.Grievance Handling: Listen patiently to customer complaints, provide immediate basic solutions, or accurately route complex technical issues to senior managers.2. Computer Operations & Data ManagementAccurate Data Entry: Input customer registrations, sales inquiries, service tickets, and feedback logs into the company CRM or MS Excel spreadsheets daily.Record Cleanliness: Regularly audit, update, and maintain the digital customer database, ensuring phone numbers, email addresses, and company details are error-free.Document Generation: Draft basic official emails, prepare customer support summary letters, and generate routine daily or weekly call performance reports for management.

Key Responsibilities1. Front Desk & Visitor ManagementGreet, welcome, and direct visitors, clients, and job candidates to the appropriate department or meeting room warmly and professionally.Maintain a clean, tidy, and highly organized reception and lobby area.Maintain security compliance by monitoring the visitor logbook, issuing guest badges, and notifying employees of guest arrivals.2. Call Handling & CommunicationAnswer, screen, and route incoming phone calls through the EPABX/switchboard system while taking clear, accurate messages when necessary.Provide basic, accurate information to callers regarding office hours, location directions, or general company services.Monitor, sort, and distribute daily incoming couriers, letters, and emails to the respective employees or departments.3. Administrative & Office SupportSchedule and coordinate meeting room bookings, ensuring conference rooms are prepared for scheduled client visits or internal reviews.Assist the HR and Admin teams with basic data entry, printing, scanning, and filing of official documents.Help track and order office stationery, pantry items, and front-desk supplies to prevent shortages.Coordinate outgoing courier dispatches and maintain log registers for tracking delivery receipts.