- Handle day-to-day office operations to ensure smooth functioning.- Maintain and organize office files, records, and documentation (both digital and physical).- Coordinate with vendors for office supplies and maintenance.- Respond promptly to client inquiries via phone, email, or walk-ins.- Provide information about tour packages, travel itineraries, and booking procedures.- Assist customers in resolving booking issues, payment queries, or travel-related concerns.- Coordinate with travel agents, airlines, and hotel partners for bookings and confirmations.- Monitor and update clients about changes in travel schedules, cancellations, or delays.- Maintain accurate records of bookings, invoices, and travel documents.- Prepare and manage travel documents such as itineraries, invoices, receipts, and visa forms.- Generate daily/weekly reports on bookings, payments, and office activities.- Assist in the preparation of promotional material and internal reports.- Collaborate with tour managers, guides, and sales teams to ensure client satisfaction.- Support marketing and sales staff in handling promotional activities and campaigns.- Support basic financial tasks such as invoice generation, payment follow-ups, and petty cash handling.- Maintain records of customer payments and receipts in coordination with the accounts department.- Use travel management software and CRM tools to manage bookings and client interactions.- Manage official email accounts and ensure timely communication with clients and partners.- Maintain cleanliness and discipline in the office environment.- Ensure that all client-facing activities align with the companys image and customer service standards.