Complaint Management Job Vacancies in Delhi NCR

Hiring Alert: Tech Mahindra Voice and non voice Process )- (Work from office) Noida location.Job Role: Customer care executive (6 Days Working Profile)Responsibilities:*Have to provide the best resolutions to the customer.*Able to work in 24*7 Shifts.Requirements:*Any Graduate/Post Graduate can apply.* GoodCommunication Skills in hindi and english Required.*Only Immediate Joiners Required.* Experienced candidates can apply .Package and other Benefits:*Salary bar: 1.70LPA to 2.10LPA*Performance based incentives.*General Shifts will be given to Female Candidates after training.* Transport allowance will be given to the Male candidates in odd timings.* Provident Fund and Employee State Insurance available.How to Apply:Interested Candidates can directly walk-in at: B-19, Techmahindra, Opposite DME College Noida Sector-62Contact:Hr. Neetu Mishra (8810230624) Tech Mahindra

Educational Qualifications: Graduate of Bachelors Degree preferably in Engineering but open to any graduate of a Bachelors Degree with extensive customer service management experience in automotive, consumer durable or tyre industries.Position Description: This position has overall responsibility for developing Indian Customer Service strategy and ensuring its proper and consistent execution. The scope of responsibilities covers both the domestic business and the third-party export business.Principal Responsibilities: Lead Customer Service function of Client India. This will be achieved by benchmarking practices with leading consumer durable / auto companies and using technology tools like mobile apps to ensure seamless resolution of Issues and optimize customer satisfaction. Enhance team performance and productivity by strategic management of resources and process improvements.Customer Service operations: Leading the delivery of customer service to Client customers across regions through the Regional Customer Service team.Field Engineering:Technical Adjustment for all products and adherence to AOP.Ensure Focus test are done as per requirement of Q Tech / MarketingImprovements for minimizing adjustment losses & complaints exhibiting continuous improvements.Devise strategy around technical training on tyre inspections.Call Centre Management: Registration, allocation & tracking system for customers / Dealers / OEs.Create capability to converse in regional languages.Leverage call-centre for market insight through periodic dealer surveys etc.Dealer Satisfaction Achievement:Drive overall customer satisfaction metrics as measured by annual third-party survey.Develop and implement clear set of KPIs that take Client to the path of being the unquestioned leader in aftersales service for both PBUs.To achieve > 80% Dealer Satisfaction ratio through relevant and effective measures.Complaint Resolution Management: