Call Center Operations Job Vacancies in Delhi NCR

As a Telecalling Executive, your main responsibility will be to make outbound calls to potential customers and persuade them to purchase products or services. You will also handle incoming calls and address customer inquiries or complaints. Additionally, you will maintain call records and update customer databases.Key Responsibilities:- Make outbound calls to potential customers to promote products or services- Handle incoming calls and address customer inquiries or complaints- Maintain call records and update customer databasesRequired Skills and Expectations:- Excellent communication and persuasion skills- Ability to handle rejection and remain resilient- Basic computer skills to update customer databases- Strong customer service orientation- Ability to work independently and as part of a team- Willingness to work from the office and adhere to company policies and procedures

Dear Expert,We are excited to inform you about an excellent career opportunity with a leading BPO MNC in Pune for the role of International Customer Support Executive.Job Highlights: Profile: International Voice/Non-Voice Process Salary: Up to 4.50 LPA + Attractive Incentives Working Days: 5 Days a Week Cab Facility: Available Preference: Experienced Candidates in BPO/Customer SupportIf you have strong communication skills and are looking to grow your career with a reputed multinational company, this is the perfect opportunity for you. Apply Now for Walkin Interview! For more details, call or whatsapp at 8860-720-162 790-5454-097

Looking of General Manager Operations Must be good in handling the team span of 250+Work experience. Minimum 8 to 12 years.Only BPO background sales or insurance process

Hurry up! Need fresher candidate for USA loan process if you are interested then let me know you can earn very good amount of money. you will get instant money after approval. Good English speaking skill is must. Direct hiring from company, No job charges. Kindly only apply for this job if you live nearby Rohini Delhi.

Key Responsibilities:Team Management & Performance Monitoring:Oversee daily operations of the inbound team to ensure team members meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.Regularly monitor team productivity and performance, providing real-time feedback and assistance to agents as needed.Conduct one-on-one sessions with agents to review individual performance, address any concerns, and set clear goals for improvement.Implement strategies to optimize call center workflows and ensure consistent service quality.Attendance & Scheduling:Monitor and manage team attendance, ensuring adequate coverage at all times.Address attendance issues in a timely and professional manner.Coordinate shift schedules to ensure alignment with business needs while maintaining optimal team performance.Reporting & Analytics:Generate and review daily call reports, ensuring all metrics are captured accurately.Perform call analysis to identify trends, strengths, and areas for improvement.Use Excel (VLOOKUP, Pivot Tables, SUMIF, IF formulas, etc.) to analyze data and produce actionable insights that help improve team performance.Ensure 100% call tagging in CRM systems to maintain accurate customer interaction records.Training & Development:Provide ongoing training and refresher courses for underperforming agents, ensuring continuous improvement.Develop and execute personalized action plans to help agents meet performance expectations.Motivate and inspire team members to improve their skills, productivity, and customer service capabilities.

Votiko Solutions Private Limited - Fostering Careers, Connecting Talent Across IndiaType: BPO International Call CenterPosition: Call Center ExecutivesEmpower Your Journey! Work From Home - Unlock Opportunities NationwideAbout Us: Step into the world of Votiko Solutions, a pioneer in the BPO industry and synonymous with the best call center experience. Beyond our commitment to customer engagement, we prioritize individual growth. Join our dynamic team, where your skills are not just valued but celebrated, and your path to success becomes our collective journey.Job Overview: As a Call Center Executive, you wield influence in delivering unparalleled service. From the comfort of your home, engage in telemarketing, manage diverse inbound and outbound calls, and deliver stellar customer support. Votiko provides an inclusive environment where your career aspirations find boundless opportunities to flourish.Job Responsibilities:1. Conduct telemarketing activities - lead generation, appointment setting, surveys, and verification.2. Manage inbound and outbound calls for B2B and B2C clients.3. Provide exceptional customer support through calls, emails, and live chat.4. Independently strive to surpass performance targets.Requirements:1. Minimum 3 years of experience in an international call center environment.2. Proficiency in English with exceptional communication skills.3. Age limit below 40 years.4. Proven track record in telemarketing and customer support.5. Essential: Laptop and broadband connection for remote work.Benefits: Competitive salary: 20,000 to 40,000, based on experience. Lucrative incentives tied to performance milestones. Flexibility to work from home.Are You Ready to Propel Your Career as a Call Center Executive in the Best Call Center? Seize the opportunity! Join Votiko Solutions and be a catalyst for success in a dynamic work environment.email resume on:- hr@votiko.com ,call on 9558493605

Job Title: Background Verification AnalystLocation: Sohna Road, Gurugram, Haryana (On-site)Freshers and 12th pass can apply. Training will be provided. No prior experience required .Shift Timing : 10 am - 7 pmLight workload , No targets , No sales , No customer support Contact HR directly only on whatsapp : 8860596592Company Overview:CKB is your premier partner in career success, specializing in serving high-profile clientele with a comprehensive suite of career guidance and placement services. Our mission is to bridge the gap between academic achievement and professional excellence.Position Overview:We are seeking a dedicated Background Verification Analyst to join our team. This role involves conducting verification calls to confirm details with businesses, accurately recording and reporting findings, and maintaining confidentiality while handling sensitive information. Key Responsibilities:Conduct verification calls to businesses to confirm details.Accurately record and report findings.Maintain confidentiality and handle sensitive information with discretion.Requirements:12th pass, undergraduate, or graduate.Strong communication skills.Attention to detail.Ability to work independently and efficiently.Benefits:Salary: 10,000 - 15,000 per month.6 months probation period.ESIC benefits after completing probation.Laptop and headset provided if employed for more than a year.Promotion after 6 months Monthly vouchers and gift cardsAPPLY NOW !!!!!!

Work From Home - Pan IndiaContractual Hiring for E-commerce Company (Domestic BPO - Voice Process)Contract Start Date : 10-July-24Contractual End Date - 31-Oct-24Salary: Rs. 22000 (CTC) Candidates should have their own Laptop/Desktop with below mentioned configuration :Processor Core i5 Generation 7 or above8 GB RAMGenuine Windows 10 or 11 with latest service pack. Camera availability is mustBroadband connection is mandatory with >=20 Mbps Internet Speed ( Mobile hotspot is not allowed) Genuine/Full version of Endpoint protection on system. Compatible USB headsets UPS is mandatory for Desktops. EDR Installation is must Shifts: Rotational Shifts Duration: 9 Weekly Offs: 1 Weekly Off rotationalMode of Interviews: Virtual over video call. Graduation with minimum 1 year documented experience Excellent communication skills along with good grammatical and sentence formation skills.Share your CV on WhatsApp Eight-Zero-Eight-One-Nine-Five-Seven-Two-Six-Seven

We are looking for Call Center Executive. Fluent in English, Hindi and Punjabi.Handling inbound and outbound customers.Addressing inquiries and resolving issues.

Hiring for 3 Hiring for Operations Executive in Gurgaon Jobs in Gurugram / Gurgaon, Haryana,International Call Center, for Fresher , Required Educational Qualification is : Other Bachelor Degree with Good knowledge in International Call Center etc.

Designation: Deputy manager- Tele callingExperience: 4-6 Years (Need 2 years exp in Team handling)Duties and Responsibilities:Motivating and inspiring the team to surpass their potential.Improving the team and facilitating the communication among the members of team.Exceeding and meeting departmental objectives, including conversion targets, and lead generation.Creating sense of ownership within the employees and resolving employee issues, if any.Encouraging, supporting, and motivating actively ones peer team.Looking constantly for development as well as continuous improvement for the entire team.Monitoring, organizing, and coaching team on a day-to-day basis.Communicating the companys purpose, core values, vision to the front employees.Ensuring that the employees follow their schedules properly as designed.Striving for new ways continually, to increase the opportunities of sales.Handling escalated calls, complaints, questions, and queries as necessary.Facilitating cross-functional communication within employees for improved working condition.Creating a conducive work environment for all the call centers employees.Carrying out team meetings and actively participating in the monthly and weekly meetings.Documenting general reports on each team members performance and targets as well as ensuring that they exceed the targets.Skills and SpecificationsStrong knowledge of Database/MIS ManagementStrong knowledge of customer care techniques and processes.Well versed with MS Office especially MS Excel functionsExceptional analytical and listening skills.Ability to operate well in a call center team environment.Familiarity with several voice-logging systems and tools.Keenness and flexibility to work extended hours.Natural flair for coaching, motivating, and interacting with people.Experience in call center activities.

Urgent Hiring for Customer Care, Telecaller, Females Customer Voice Process, Backend, Blended, Chat, Email, retention, Sales, Us and Domestic Hiringsalso Hiring for Ppc Exec , Bde in Noida Mncs salary 10k - 22k plus Incday Shiftsbulk Incentivestelephonic and F2f Rounds Same Day get the Offer to Join Immediatelyshare Cv

Hi All, Great Opportunity to work with leading BPO firm!!Please see below positions for Gurgaon Location (100% onsite):Human Resource Manager- 5+ yearsInterested can share their resumeNotice Period: 15 - 30 Days or Immediate Joiners.References are highly appreciated.Thanks,FindExcellence

OVERVIEW OF ROLEA Team Assistant works collaboratively with the assigned Indian based Production Team/Teams and anAustralian based Client Service Coordinator to attend to all necessary client service and administrativerequirements relating to the portfolio of clients those teams are responsible for.A Team Assistant must have excellent verbal and written English communication skills as a large component ofthe role relates to dealing with the administrative component of all client workflows.A Team Assistant must have exceptional organisational skills as they are required to balance and managemultiple important Administrative tasks at one time.A Team Assistant provides a single point of contact for all client administrative matters relating to a portfolio ofclients linked to one of our operating locations.In performing their role a Team Assistant must always be strive to deliver excellent team and client service.While operating as part of a team, a Team Assistant takes direction of operating procedures from the Director Admin & Finance and Director Operations to ensure all Team Assistants operate in a consistent manner.KEY RESPONSIBILITIESTEAMProvide team support and client administrative assistance to the assigned Indian Production Team/Teams and anAustralian Operating Location/Locations working collaboratively with the Australian based Client ServiceCoordinator. Tasks include but are not limited to: Maintaining client database including additions, deletions and changes as needed, Dealing with all client correspondence, including responding as required, Monitoring workflow and workflow system, Monitoring performance to agreed weekly workflow outcomes, Scheduling annual work to meet client needs and achieve efficient resource management, Preparing checklist of information, Reviewing and checking client documents, Preparing the first draft of a job budget, Preparation of Engagement Letters and Final Packs for clients,

Job description:-1+ yrs of experience in International Telecom/Travel/Banking/Insurance in any premium Telco Domestic CHAT process OR 1+ yrs of Telecom International VOICE experience.Required Candidate profile:-Candidates with Telecom Billing/Sales Handling & Customer Service are preferred. Good English speaking skills & computer knowledge required. Should be ready for Rotational shifts. HSC passed/Graduation/Post-Graduation can apply.

Urgently Hiring Customer Care Executivean Opportunity to Make Career with India's Leading Medical Grouprequirementsexperience in Sales/marketing/bpo Preferredshould have Excellent English Communicationshould have Excellent Sales Skillsability to Interact with Customer On Callable to Do Sales On Callsshould have Excellent Customer Service Skillsjob Location: Vatika Mindscapes, Badarpur Border, Near Sarai Metrooffering Best Salary in Industry Plus Attractive Incentivespermanent Onroll Job with Pf & Medical Insurance