Call Quality Analyst Jobs in Indore,Call Quality Analyst Job Vacancies in Indore Madhya Pradesh

Call Quality Analyst

Joylamp & Co

JC

2 - 5 yrs
5.0 Lac/Yr
Indore

Computer Call Quality Service Level

The key role of call center quality assurance is ensuring that the agents provide quality service in line with the organizational objectives. Optimized quality assurance increases agents efficiency through behavior modification, enhanced quality service to customers and improved close rates. It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilitiesQUALITY ANALYST ROLES & RESPONSIBLITIES Here are essential functions and tasks of a quality assurance team: 1. Developing Evaluation Programs 2. Keeping track of the key industry trends 3. Monitoring Customer Interactions 4. Calibration Sessions 5. Utilization of Technology 6. Training and Coaching 7. Compliance Monitoring 8. Driving Innovation and Optimizing Processes 9. Competition Analysis 10. Agent Engagement 11. Revenue Growth 12. Improving Overall Contact Center Efficiency

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Tellecaller

Skillgenic

1 - 2 yrs
Indore

Call Quality Analyst Customer Communication Instructor Trainer Tellecaller

As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them. ResponsibilitiesAnswering phones and explaining the product and services offered by the company.Contacting existing customers as well as prospective customers using scripts.Obtaining customer information and other relevant data.Asking questions to the customer and understanding their specifications.Resolving queries and issues related to the products and services.Making recordings of all the sales phone calls and sales deals.Taking and processing product orders in a professional manner.Maintaining the database of the customers on a regular basis.Suggesting solutions based on customers needs and requirements.

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Quality Analyst

Make My House

1 - 2 yrs
3.0 Lac/Yr
Indore

Manual Testing Quality Monitoring QA-Quality Assurance Call Monitoring Quality Management Report Generation

Designation:- Quality AnalystExeperience :- 6 months to 1 yearSkills:- Good communication, knowledge of Quality parameters.Roles and Responsibilities:-Responsibility of Quality Analyst : Audit Calls, Emails, Chats, Etc.1)To Conduct Regular Feedback Sessions.2)To Conduct Calibration Sessions With Operations, Consulting, And Technical Team.3) Generating Daily, Weekly & Monthly Quality Reports. 4)Should Have Knowledge Of 7 Tools Of Quality. 5)Assistance For Continual Improvement RegardsHr AnjaliMake My HouseIndore

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Call Quality Analyst Job Vacancies in Indore