Call Quality Analyst 12th Pass Experience Jobs in Kolkata

Quality Analysts are responsible for evaluating, monitoring, and assessing the quality and improving the high-quality service provided.Quality MonitoringPerformance EvaluationProcess ImprovementCompliance and Quality StandardsRoot Cause AnalysisExperience in Australian Energy Process.

We are looking for Call Quality Analyst for call center process,Job role will be to listen to the calls of the agents and implement training and guide the agents.Person will be responsible for following pre designed call pattern & should score agents on the same.He/She will also be responsible in guiding agents to follow proper call scripts & monitor the same.Preferred Indsutry Domestic BPO Process