Call Monitoring Job Vacancies in Lucknow

Hiring For Tellecaller (Only Females)

Andromeda

1 - 2 yrs
1.3 Lac/Yr
Lucknow

Good Communication Skills Call Monitoring

We are looking for a dedicated Female Telecaller to join our team in Lucknow. The ideal candidate should have 1 to 2 years of experience in telecalling and should have completed at least the 12th grade. Key Responsibilities:- **Making Calls**: You will contact potential customers to inform them about our products and services, helping to generate interest and drive sales.- **Customer Interaction**: Engaging with customers in a friendly and professional manner, ensuring their inquiries are addressed and needs are met.- **Data Entry**: You will maintain accurate records of calls, including customer information and any feedback received, to assist in tracking leads and sales.- **Follow-Up**: Following up with leads and previous customers to build relationships and encourage repeat business.- **Target Achievement**: Working towards daily and monthly targets by successfully converting leads into sales.Required Skills and Expectations:The successful candidate should have strong communication skills and a pleasant voice, with the ability to clearly convey information. You should be comfortable working in an office environment and be able to manage time effectively to meet daily call quotas. A basic understanding of sales processes is essential, along with the ability to handle objections and provide solutions. The role requires patience, a positive attitude, and enthusiasm for achieving goals. Experience with CRM software is a plus, but not mandatory.

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Leader Quality Assurance (Full Time)

Coverfox Insurance Broking Pvt Ltd

2 - 3 yrs
Lucknow

Call Monitoring Call Quality

Key responsibilities: Monitor and listen to recorded customer service calls, providing feedback to call centre agents on areas of improvement Analyze call data to identify trends and recommend process improvements to increase customer satisfaction Score calls using a pre-determined set of criteria, documenting results in a detailed report Participate in calibration sessions with other quality analysts to ensure consistent scoring Escalate serious issues identified during monitoring to the appropriate management channels Generate monthly reports summarizing quality assurance findings and make recommendations for improving call centre operations Train new call centre agents on company policies and procedures, as well as best practices for providing excellent customer service Serve as a subject matter expert on all call centre software and hardware systems Assist with the development and implementation of new call centre processes and procedures Handle customer inquiries and complaints escalated from call centre agents Maintain up-to-date knowledge of industry trends and developments Perform other duties as assigned

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Call Monitoring Job Vacancies in Lucknow

Hiring For Tellecaller (Only Females)

Leader Quality Assurance (Full Time)

Apply to 2 Call Monitoring Job Vacancies in Lucknow