Call Monitoring Job Vacancies in Lucknow

The Receptionist Cum Executive Assistant position involves a range of responsibilities designed to support both front desk operations and executive tasks. Key Responsibilities:- Front Desk Management: Greet visitors warmly and manage the reception area to ensure a welcoming environment.- Communication Handling: Answer and direct incoming calls professionally, providing information and assistance as needed.- Administrative Support: Assist in day-to-day administrative tasks, including managing calendars, scheduling appointments, and organizing meetings for executives.- Data Management: Maintain and update records and documents to ensure information is accurate and easily accessible.- Collaboration: Work closely with other team members to coordinate activities and support business operations effectively.Required Skills and Expectations:Candidates should possess strong communication skills to interact clearly and professionally with clients and colleagues. A professional attitude is essential, demonstrating respect and integrity in all interactions. A willingness to learn and adapt to new challenges is critical for success in this role. The position is open to female candidates only, as stated in the eligibility criteria. The job requires a professional degree and allows for candidates with up to two years of experience. This full-time role is office-based in Lucknow, with a 6-hour workday. The candidate will work alongside other staff for seamless operations.

We are looking for a dedicated Female Telecaller to join our team in Lucknow. The ideal candidate should have 1 to 2 years of experience in telecalling and should have completed at least the 12th grade. Key Responsibilities:- Making Calls: You will contact potential customers to inform them about our products and services, helping to generate interest and drive sales.- Customer Interaction: Engaging with customers in a friendly and professional manner, ensuring their inquiries are addressed and needs are met.- Data Entry: You will maintain accurate records of calls, including customer information and any feedback received, to assist in tracking leads and sales.- Follow-Up: Following up with leads and previous customers to build relationships and encourage repeat business.- Target Achievement: Working towards daily and monthly targets by successfully converting leads into sales.Required Skills and Expectations:The successful candidate should have strong communication skills and a pleasant voice, with the ability to clearly convey information. You should be comfortable working in an office environment and be able to manage time effectively to meet daily call quotas. A basic understanding of sales processes is essential, along with the ability to handle objections and provide solutions. The role requires patience, a positive attitude, and enthusiasm for achieving goals. Experience with CRM software is a plus, but not mandatory.

Key responsibilities: Monitor and listen to recorded customer service calls, providing feedback to call centre agents on areas of improvement Analyze call data to identify trends and recommend process improvements to increase customer satisfaction Score calls using a pre-determined set of criteria, documenting results in a detailed report Participate in calibration sessions with other quality analysts to ensure consistent scoring Escalate serious issues identified during monitoring to the appropriate management channels Generate monthly reports summarizing quality assurance findings and make recommendations for improving call centre operations Train new call centre agents on company policies and procedures, as well as best practices for providing excellent customer service Serve as a subject matter expert on all call centre software and hardware systems Assist with the development and implementation of new call centre processes and procedures Handle customer inquiries and complaints escalated from call centre agents Maintain up-to-date knowledge of industry trends and developments Perform other duties as assigned