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Call Center Manager Jobs

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  • 3 - 9 yrs
  • 11.0 Lac/Yr
  • Lucknow
Call Center Call Center Operations BPO Operations Cement Plant Building Material Paint Customer Support Inbound Outbound Calls Team Management Customer Service
We are looking for an experienced Call Center Manager to oversee our call center operations in Lucknow. The ideal candidate will have 3 to 9 years of experience in a similar role and a strong understanding of customer service practices.**Key Responsibilities:**- **Team Leadership:** Manage a team of call center agents, providing guidance and support to enhance performance and meet targets.- **Performance Monitoring:** Track key performance indicators (KPIs) such as call volume, response time, and customer satisfaction to ensure optimal service quality.- **Training and Development:** Conduct training sessions for new hires and ongoing coaching for existing staff to improve skills and service delivery.- **Process Improvement:** Identify areas for improvement in call center processes and implement changes to enhance efficiency and productivity.- **Reporting:** Prepare regular reports on call center performance for senior management, ensuring transparency and providing insights for future strategies.- **Customer Relationship Management:** Engage with customers as necessary to resolve issues and promote a positive customer experience.**Required Skills and Expectations:**The successful candidate should possess strong leadership skills, with the ability to motivate and manage a diverse team. Excellent communication skills are essential for interacting with both staff and customers. Proven analytical skills are crucial for assessing performance data and making informed decisions. The ideal candidate should also demonstrate problem-solving abilities and have a strong customer-focused mindset. Familiarity with call center technology and CRM systems is preferred.
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  • 0 - 1 yrs
  • 7.5 Lac/Yr
  • Tezpur Sonitpur
Customer Relationship Data Management Time Management Staff Management Community Development Organizational Management Communication System Public Speaking Call Center Computer Operations Recruitment Development Proficiency in English Communication Skills
We are seeking a Back Office Manager to oversee daily operations and ensure efficient processing of administrative tasks in our office in Tezpur, Sonitpur. This role is ideal for individuals with 0 to 1 year of experience and requires at least a 12th-grade education.Key responsibilities include managing office communications, where you will handle email and phone inquiries promptly and professionally. You will also maintain organized filing systems, ensuring that documents are easily accessible. Supporting the team with data entry and record-keeping will be essential to guarantee accurate information flow.Another critical duty will be coordinating schedules and meetings, assisting in planning and organizing events as needed. Additionally, you will be responsible for tracking office supplies inventory, ensuring that all necessary materials are stocked and available.The ideal candidate should possess strong organizational skills and attention to detail to manage multiple tasks effectively. A proactive approach to problem-solving and the ability to work within a team is crucial for success. Basic computer skills and familiarity with office software will be advantageous. Good communication skills are necessary, as you will be interacting with various departments and clients regularly. We are looking for someone who is reliable, eager to learn, and ready to contribute to a supportive work environment. If you have a positive attitude and a commitment to excellence, we encourage you to apply.
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  • 5 yrs
  • 9.0 Lac/Yr
  • Heard and Mc Donald Islands
Maintain CRM or Excel Timely Reporting Lead Client Negotiations Build and Maintain Solid Sales Pipeline
About Company:Yellow Calls is a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring. We are expanding our international team and looking for a motivated Business Development Executive to drive new client growth. Location: Delhi NCR (Hybrid) Position: Full-time, Contractor Agreement Schedule: 10 AM 7 PM IST, MondaySaturday Experience: 5+ years Sales/BD BPO call- Key Responsibilities Identify, target and acquire medium and large-scale clients for call center services Develop and execute a strong sales strategy to grow presence in the Indian BPO market Build and maintain a solid sales pipeline through networking, cold calling and industry connections Lead client negotiations and close service contracts Maintain leads funnel in CRM or Excel Provide timely reporting in the prescribed format Requirements Bachelors degree in Business, Operations or related field 5+ years of Sales or Business Development experience in BPO/call center industry Proven ability to negotiate and finalize deals Proficiency in CRM platforms and Excel Strong communication skills: talkative, open-minded, responsible Region of residence: Delhi NCR Stable work history (strict requirement: at least 2 years with one employer) Perks & Benefits Competitive salary Quarterly bonus: 2% of turnover of acquired clients Hybrid work format Growth opportunities
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  • 0 - 1 yrs
  • Female
  • Dewas
Good Communication Skills Basic Computers Relationship Manager Marketing Communication Presentation Skills Motivating Skill BPO Sales English BPO Call Center Telesales
Good Communication Skills, Basic Computers, Relationship Manager, Marketing Communication, Presentation Skills, Motivating Skill, BPO Sales, English, BPO Call Center
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  • 2 - 8 yrs
  • 3.0 Lac/Yr
  • Gautam Budh Nagar
Man Management Call Center Manager
Key Responsibilities:1. Manage the day-to-day operations of the call center: The Call Center Manager is responsible for overseeing the daily activities of the call center, including monitoring call volume, ensuring quality service delivery, and addressing any issues that may arise.2. Develop and implement call center policies and procedures: The manager must establish guidelines and protocols for call center agents to follow, ensuring consistency and efficiency in customer interactions.3. Train and mentor call center staff: It is essential for the manager to provide training and support to call center agents to help them improve their communication skills and customer service abilities.4. Monitor performance metrics: The manager should regularly assess key performance indicators such as call abandonment rate, average handling time, and customer satisfaction scores to identify areas for improvement.5. Handle escalated customer complaints: The manager should step in to resolve complex customer issues that call center agents are unable to address, ensuring customer satisfaction and retention.Required Skills and Expectations:- Excellent communication skills: The Call Center Manager must possess strong verbal and written communication abilities to effectively lead and communicate with their team.- Strong leadership skills: The manager should be able to motivate and inspire their team to achieve performance goals and deliver exceptional customer service.- Problem-solving abilities: It is crucial for the manager to quickly assess and resolve issues that may arise in the call center environment.- Experience in call center operations: Candidates should have at least 2 years of experience in call center management, with a background in man management and customer service.- Bachelor's degree: A Bachelor's degree in any field such as B.A, B.C.A, B.B.A, or B.Com is required for this role.
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  • Fresher
  • 7.5 Lac/Yr
  • Ketti Ooty
Customer Relationship Data Management Community Development Time Management Organizational Management Communication System Staff Management Computer Operations Recruitment Development Proficiency in English Communication Skills Public Speaking Call Center
As a Back Office Manager, you will be responsible for managing and overseeing the administrative and operational functions of the back office. This includes handling data entry, maintaining records, coordinating with other departments, and ensuring smooth day-to-day operations.Key responsibilities include:1. Data Entry: Inputting, updating, and maintaining accurate records and information in the back office system.2. Communication: Liaising with other departments to exchange information and ensure efficient workflow.3. Organization: Organizing and maintaining files, documents, and reports in an orderly and systematic manner.4. Problem-solving: Addressing and resolving any issues or discrepancies that may arise in the back office operations.Required skills and expectations:- Proficiency in computer skills and data entry.- Strong communication skills.- Ability to multitask and prioritize tasks effectively.- Attention to detail and accuracy in work.- Ability to work independently and collaboratively as needed.Note: This is a part-time position and will be based on work-from-home arrangements. Freshers with a 10th pass education are welcome to apply.
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  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Navi Mumbai
Sales Communication Call Center Operations Customer Support
Job DetailsLocation: 13th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall,, Opp. Vashi Station Vashi, , Navi Mumbai- , 400705Employment Type: Permanent Employment (Full-time)Work Type: on-siteNo of Openings: 10Created At: 11 September 2025Updated At: 30 September 2025Salary: ,INR 12000 - 20000 / monthlyApplication Deadline: Not specifiedDescription:Unit Sales Manager Retention (Renewal)Company: ICICI Lombard General Insurance Company Ltd.Location: 13th Floor, Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station, Vashi, Navi Mumbai 400705Job Type: Full-time (Work from Office)Vacancies: 50About the RoleICICI Lombard is looking for enthusiastic and driven Unit Sales Managers Retention (Renewal) for its Mumbai Contact Centre. In this role, you will be responsible for managing customer renewals, retaining clients, and delivering superior customer service through voice-based interactions.Key ResponsibilitiesHandle customer calls related to policy renewals and retention.Ensure timely follow-up with existing customers for policy continuation.Deliver high-quality customer service while focusing on renewals.Maintain strong communication in both English and Hindi.Address customer queries effectively and resolve issues promptly.Achieve renewal targets and ensure customer satisfaction.Participate in mock calls and demonstrate product understanding.Qualifications & Skills RequiredEducation: Graduate (Full-time/Part-time).Experience: 0-2+ years (Freshers welcome).Strong verbal communication in English & Hindi.Clear thought process and understanding of call centre operations.Knowledge of customer service & sales skills.Ability to explain: Why ICICI Lombard, What is Customer Service, and What qualities are needed for Customer Care Executives.Work EnvironmentWorking Days: 5 days a week.Week Off: 2 days (rotational).Shift Timings: Fixed shift, 9:30 AM 7:00 PM.Process: Voice-only (No transport provided).Salary & BenefitsFresher CTC: 1.75 LPA (Approx. 12,500 in-hand/month).Experienced CTC (02+ years): Up to 2.50 LPA (Approx. 18,000 in-hand/month).Attractive performance-based incentives.Skills:SalesCommunication00Experience: Not specifiedQualification Requirements: Graduation (10 + 2 + 3)About the CompanyName: ICICI LombardAddress:Area: Opp. Vashi Station Vashi,City: Navi Mumbai-Pincode: 400705Street: 13th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall,Location Link: View on MapHiring Need: Immediate
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International BPO Executive

Oriental Consultants

International Business International Process BPO Operations Business Process Outsourcing BPO Voice BPO Trainer Customer Manager BPO Sales International Voice Process International BPO Call Center Chat Support International Voice Customer Care Outbound Calling Good Communication Skills International BPO Voice Process
Dear Expert,We are excited to inform you about an excellent career opportunity with a leading BPO MNC in Pune for the role of International Customer Support Executive.Job Highlights: Profile: International Voice/Non-Voice Process Salary: Up to 4.50 LPA + Attractive Incentives Working Days: 5 Days a Week Cab Facility: Available Preference: Experienced Candidates in BPO/Customer SupportIf you have strong communication skills and are looking to grow your career with a reputed multinational company, this is the perfect opportunity for you. Apply Now for Walkin Interview! For more details, call or whatsapp at 8860-720-162 790-5454-097
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  • Fresher
  • 2.0 Lac/Yr
  • Mohali Sector 67
Outbond Calls Customer Care Customer Support BPO Operations Domestic BPO Voice Process BPO Voice Customer Manager BPO Sales Call Center Basic Computer Skills BPO Good Communication Skills Non Voice
Job Description: BPO Voice & Non-Voice Process Position: BPO Executive (Voice & Non-Voice) Location: Sector 67, Mohali Shift: Rotational Shifts (Day/Night) Day Shifts only for female candidates Salary: 10,000 15,000 (Based on Interview) Qualification: Minimum 12th pass Skills: Good Communication in English Age Limit: 18 to 30 years Experience: Freshers are welcome! Job Role Includes:Handling customer queries via call/chat/emailResolving issues promptly with a professional approachMaintaining call logs and service recordsFollowing up on customer concerns
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General Manager Operations

Stallion Brothers Automotive Pvt Ltd

  • 8 - 14 yrs
  • 11.0 Lac/Yr
  • Naraina Delhi
BPO Operations Domestic BPO Domestic Sales Domestic Call Center Sales Process Insurance Marketing
Looking of General Manager Operations Must be good in handling the team span of 250+Work experience. Minimum 8 to 12 years.Only BPO background sales or insurance process
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Back Office Manager Fresher

Scinext Group Skills & Technology Private Limited

Customer Relationship Data Management Time Management Staff Management Community Development Organizational Management Communication System Call Center Recruitment Development
Axis Bank - Young Banker ProgramPost-Asst ManagerSalary- 35000/-*Process Process:-*Online Application >> Online Assessment >> Online Interview >> Get Provisional Training Offer Letter >> Training >> Join Axis BankLevel 1 :- Written Test : Verbal Ability, Analytical Ability, Numerical Ability, Written English Test, Listening Comprehension TestLevel 2 :- Video Interview : Online Interview with Axis Bank TeamNote: The selected candidates shall be enrolled in the program ABYB and the 4 Month offline campus training in Manipal Global Banglore with 5000 Stypn Salary.During classroom training all-Accommodation / Fooding / Medical/ 1 Tablet Free.After completing 4 month campus training at Manipal University of BFSI , the candidate will start 90 days OJT at Axis Bank , OJT salary will be 25000/- for 3 month . At this time, the candidate will start receiving salary. After the OJT,You are eligible if: Your age is less than 30 Years Graduation Degree (10+2+3 pattern or 10+2+4 pattern) is compulsory Graduates from any stream with 50% in 10th, 12th, Graduation Candidates in the final year who have appeared for their final Semester Exam can also apply
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  • 1 - 3 yrs
  • 8.5 Lac/Yr
  • Surat
International Call Center Communication
Unleash Your Potential with Votiko Solutions Private LimitedPosition: Call Center ExecutivesAbout Us:Votiko Solutions Private Limited, a premier BPO international call center in Surat, Gujarat, invites driven individuals to embark on a rewarding journey as Call Center Executives. Join a vibrant work environment where innovation, dedication, and career growth converge.Job Responsibilities: Drive telemarketing initiatives, specializing in lead generation and appointment setting. Handle inbound and outbound calls for a diverse range of B2B and B2C clients. Execute surveys and verification processes to uphold data precision. Provide exceptional customer support through calls, emails, and live chat. Collaborate seamlessly with the team to surpass performance targets.Requirements: Welcoming both freshers and experienced candidates. Proficiency in English with exceptional verbal and written communication skills. Age limit: Below 40 years. Willingness to work night shifts. Office location: Surat, Gujarat.Compensation and Perks: Competitive monthly salary ranging from 20,000 to 70,000, with additional incentives based on campaign performance. Enjoy a Monday to Friday work schedule, ensuring a well-deserved Sunday-Saturday weekend off. Immerse yourself in a dynamic work culture that prioritizes employee satisfaction and offers ample opportunities for career growth.How to Apply:To take the next step in your career, call us at 8511539085 or send your resumes to hr@votiko.com. Join Votiko Solutions Private Limited and unlock a world of possibilities where your potential is recognized and nurtured!
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  • 0 - 5 yrs
  • 2.5 Lac/Yr
  • Kota Road Bhilwara
Customer Relationship Communication System Community Development Time Management Organizational Management Communication Skills Data Management Call Center Staff Management Public Speaking
This is a independent work
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Domestic BPO BPO Voice BPO Sales BPO Telecaller BPO Training BPO Trainer Call Center International Call Center Call Center Technology Call Center Operations BPO Call Center Call Center Executive Call Center Agent Call Center Associate Call Center Manager
URGENT HIRING for BPO/Call Center in Singapore, Dubai, United Kingdom/Poland/LuxembourgJOB DESCRIPTIONJob Overview: A BPO/Call Center job profile typically involves handling customer inquiries, resolving issues, and providing information about products or services, often in a fast-paced environment. EDUCATION QUALIFICATION: MINIMUM REQUIREMENTS DIPLOMAEXPERIENCE: FRESHERS/ EXPERIENCEBENEFITS: MEALS, ACCOMMODATION, MEDICAL INSURANCE, 30 PAID LEAVES ANNUALLY WITH AIRFARE TICKETSSalary : starting 2200$-upto 4000$Contact: NidhiContact# : 8826847129 available on whats app alsoEmail id: globalchannelhr10@gmail.comTERMS OF EMPLOYMENTPermanentFull-time (240 days including holiday).This is an annualized role so hours worked may vary from month to month.The salary will be paid monthly.OT (overtime) as per company requirements.For sending your application, send the below mentioned documentsResume10thMark sheet12thMarksheetDegree/DiplomaId Proof/PassportWE DO NOT CHARGE ANY FEES.For more information,Contact: NidhiContact# : 8826847129 available on whats app alsoEmail id: globalchannelhr10@gmail.com
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Call Center Manager

Tulasha Call Center

  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • West Sikkim
Communication Skills Call Center Manager
It is a personality development job which enhance your ability personality from anywhere of india anyone can apply 2 to 3 hrs per day
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  • 1 - 4 yrs
  • 2.8 Lac/Yr
  • Noida Sector 3
1). Outcall On Data Allocated and Generate Qualified Appointments For Field Sales Sales Managers 2). Follow Up On Appointments Generated and Ensure That Meetings Happen 3). Maintain Tele-calling Hygiene: Calls Per Day Tele Sales Executive Travel Sales Insurance Sales Marketing Call Center Direct Sales
1). Outcall on data allocated and generate qualified appointments for Field Sales Sales Managers2). Follow up on appointments generated and ensure that meetings happen3). Maintain tele-calling hygiene: calls per day, average talk time, daily reporting
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Calling Executive Calling Manager Computer Knowledge Good Communication Microsoft Excel Outbound Calling Lead Generation Negotiation Skills BPO Call Center
sales manager, executive,
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Clinic Manager (Female Only)

New Look Laser Clinic

  • 1 - 4 yrs
  • 4.5 Lac/Yr
  • Gurgaon
Sales Call Call Quality Call Coordinator Call Processing Call Center Manager
We are looking for an expert female counsellor with experience at the New Look Laser Clinic in Gurgaon, Gurugram.The Candidate must be self-motivated to perform the following tasks -:Looking after clinic administration.Interacting with clients in person and on-callManaging the clinic staff Ensure the clinic has the right environment for proper customer service.Accountability for salesOnly interested candidates need to apply for this job.
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Tele-caller (Female)

Ripple Car Care

  • 1 - 4 yrs
  • 2.3 Lac/Yr
  • Pimpri Chinchwad Pune
Tele-caller Tele Calling BPO Domestic BPO BPO Sales BPO Telecaller Call Center Call Center Manager Microsoft Excel
Tele-caller required for female candidate Good salary No target jobWork from home job
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Tele Calling Executive

Devo Electricals

  • 1 - 3 yrs
  • 1.5 Lac/Yr
  • Vasai East Mumbai
Tele Calling Back Office Head Tele Marketing Executive Telecommunication Voice Process Call Center
We are Looking for Tele Calling Executive.
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Axis Bank Assistant Manager (Full Time)

Scinext Group Skills & Technology Private Limited

Banking Operations Call Center Back Office Staff
Assistant managers provide direct assistance and reporting to managers. This role may require overseeing day-to-day operations within an organization, providing direct feedback to staff, managing payroll and personnel databases, interview and hiring new staff.
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Branch Operation Officer

Scinext Group Skills & Technology Private Limited

Computer Operator Call Center Executive Telecaller Back Office Incharge Back Office Executive Back Office Coordinator Back Office Operation Executive Receptionist Receptionist Cum Computer Operator Marketing Manager Microfinance Loan Officer Business
Branch Operations Specialist DutiesOversee day-to-day operations of branch locationEnsure efficient and compliant handling of customer transactionsTrain and supervise branch staffDevelop and implement operational proceduresMonitor branch performance and identify areas for improvementBranch Operations Specialist SkillsBranch operations specialistBranch Operations Specialist RequirementsExperience in branch operationsKnowledge of banking processes and proceduresStrong organizational and time management skillsExcellent communication and interpersonal abilitiesAbility to work independently and as part of a teamAttention to detail
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Urgent Requirement For Assistant Manager

Scinext Group Skills & Technology Private Limited

Computer Operator Office Assistant Data Entry Operator Telecaller Office Coordinator Receptionist Cum Computer Operator Receptionist Call Center Executive Call Center Operations Loan Officer
Axis Bank_Post-Asst ManagerSalary- 35000/-Process:- Application Online AssessmentLevel 1 :- Written Test : Verbal Ability, Analytical Ability, Numerical Ability, Written English Test, Listening Comprehension TestLevel 2 :- Video Interview : Online Interview with Axis Bank TeamNote: The selected candidates shall be enrolled in the program ABYB and the 120-Days campus training in Jaipur Rajasthan with 5000 Stypn every month will begin.After completing the 120-day campus training at NIIT University of BFSI , the candidate will start 90 days internship at Axis Bank , internship salary 25000/- for 3 month . At this time, the candidate will start receiving salary. After the internship,You are eligible if: Your age is less than 35 Years Graduation Degree (10+2+3 pattern or 10+2+4 pattern) is compulsory Graduates from any stream with 50% in 10th, 12th, Graduation Candidates in the final year who have appeared for their final Semester Exam can also apply*You are not eligible if: You have a relative working at Axis Bank in accordance to the relative hiring policy of the Bank. You have been subjected to any disciplinary proceedings by your previous employer(s) at any time You have been convicted under any criminal statutes or consumer forums Any legal action is pending or proposed to be initiated against youJob Location will be Home State Only
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