Walk-in For Opening For Call Center Manager (female Candidates Only)

key responsibilities:

1. manage the day-to-day operations of the call center: the call center manager is responsible for overseeing the daily activities of the call center, including monitoring call volume, ensuring quality service delivery, and addressing any issues that may arise.

2. develop and implement call center policies and procedures: the manager must establish guidelines and protocols for call center agents to follow, ensuring consistency and efficiency in customer interactions.

3. train and mentor call center staff: it is essential for the manager to provide training and support to call center agents to help them improve their communication skills and customer service abilities.

4. monitor performance metrics: the manager should regularly assess key performance indicators such as call abandonment rate, average handling time, and customer satisfaction scores to identify areas for improvement.

5. handle escalated customer complaints: the manager should step in to resolve complex customer issues that call center agents are unable to address, ensuring customer satisfaction and retention.

required skills and expectations:

- excellent communication skills: the call center manager must possess strong verbal and written communication abilities to effectively lead and communicate with their team.

- strong leadership skills: the manager should be able to motivate and inspire their team to achieve performance goals and deliver exceptional customer service.

- problem-solving abilities: it is crucial for the manager to quickly assess and resolve issues that may arise in the call center environment.

- experience in call center operations: candidates should have at least 2 years of experience in call center management, with a background in man management and customer service.

- bachelor's degree: a bachelor's degree in any field such as , , , or is required for this role.

• Experience

  2 - 8 Years

• No. of Openings

  02

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com)

• Role

  Call Center Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  PLOT NO 3 ECOTACH 6