Call Center Operations Jobs

We are seeking a dedicated Back Office Officer to provide essential support to our operations in Amritsar. This entry-level role is ideal for candidates who have completed their 12th grade and are looking to start their career. Key Responsibilities:- **Data Entry and Management**: Accurately input and maintain company records and databases, ensuring information is up-to-date and accessible.- **Documentation Support**: Assist in preparing, organizing, and filing important documents, ensuring they are easily retrievable when needed.- **Communication**: Interact with team members and clients via email and phone to address queries and confirm information.- **Administrative Tasks**: Support daily office tasks, including scheduling meetings, managing office supplies, and handling correspondence.- **Reporting**: Prepare simple reports and summaries based on data collected, helping teams to analyze information effectively.Required Skills and Expectations:Candidates should possess strong attention to detail and be comfortable working with computers and various software tools. Basic understanding of office procedures is preferred. Good communication skills in both written and spoken English are essential. The ideal candidate should be a team player with a positive attitude, willing to learn and adapt in a fast-paced environment. Reliability, good organizational skills, and the ability to handle multiple tasks efficiently are crucial for success in this role.

We are seeking a Back Office Manager to oversee daily operations and ensure efficient processing of administrative tasks in our office in Tezpur, Sonitpur. This role is ideal for individuals with 0 to 1 year of experience and requires at least a 12th-grade education.Key responsibilities include managing office communications, where you will handle email and phone inquiries promptly and professionally. You will also maintain organized filing systems, ensuring that documents are easily accessible. Supporting the team with data entry and record-keeping will be essential to guarantee accurate information flow.Another critical duty will be coordinating schedules and meetings, assisting in planning and organizing events as needed. Additionally, you will be responsible for tracking office supplies inventory, ensuring that all necessary materials are stocked and available.The ideal candidate should possess strong organizational skills and attention to detail to manage multiple tasks effectively. A proactive approach to problem-solving and the ability to work within a team is crucial for success. Basic computer skills and familiarity with office software will be advantageous. Good communication skills are necessary, as you will be interacting with various departments and clients regularly. We are looking for someone who is reliable, eager to learn, and ready to contribute to a supportive work environment. If you have a positive attitude and a commitment to excellence, we encourage you to apply.

As a Back Office Manager, you will be responsible for managing and overseeing the administrative and operational functions of the back office. This includes handling data entry, maintaining records, coordinating with other departments, and ensuring smooth day-to-day operations.Key responsibilities include:1. Data Entry: Inputting, updating, and maintaining accurate records and information in the back office system.2. Communication: Liaising with other departments to exchange information and ensure efficient workflow.3. Organization: Organizing and maintaining files, documents, and reports in an orderly and systematic manner.4. Problem-solving: Addressing and resolving any issues or discrepancies that may arise in the back office operations.Required skills and expectations:- Proficiency in computer skills and data entry.- Strong communication skills.- Ability to multitask and prioritize tasks effectively.- Attention to detail and accuracy in work.- Ability to work independently and collaboratively as needed.Note: This is a part-time position and will be based on work-from-home arrangements. Freshers with a 10th pass education are welcome to apply.

BPO Executive International BPO Location: Mansarovar, Jaipur Salary: 30,000 - 36,000 CTC Working Days: 5 Days Shifts: Rotational Apply: Drop your CV at 7878424845Job DescriptionWe are hiring BPO Executives for a leading International BPO. The role involves handling customer queries, providing accurate information, and ensuring a smooth support experience for global clients through voice, chat, or email.Key Responsibilities:Manage inbound/outbound customer interactions professionally.Understand customer issues and provide effective solutions.Maintain call/chat/email logs and update tickets correctly.Follow standard processes and maintain quality standards.Coordinate with internal teams for escalations when required.Required Skills:Excellent English communication (verbal & written).Strong customer service approach and problem-solving skills.Ability to work in rotational shifts.Positive attitude and willingness to learn.Eligibility:Qualification: Graduate (any stream)Freshers & experienced both can applyWhy Join Us?International process exposureAttractive salary packageGrowth-focused work environmentHow to Apply:

Job DetailsLocation: 13th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall,, Opp. Vashi Station Vashi, , Navi Mumbai- , 400705Employment Type: Permanent Employment (Full-time)Work Type: on-siteNo of Openings: 10Created At: 11 September 2025Updated At: 30 September 2025Salary: ,INR 12000 - 20000 / monthlyApplication Deadline: Not specifiedDescription:Unit Sales Manager Retention (Renewal)Company: ICICI Lombard General Insurance Company Ltd.Location: 13th Floor, Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station, Vashi, Navi Mumbai 400705Job Type: Full-time (Work from Office)Vacancies: 50About the RoleICICI Lombard is looking for enthusiastic and driven Unit Sales Managers Retention (Renewal) for its Mumbai Contact Centre. In this role, you will be responsible for managing customer renewals, retaining clients, and delivering superior customer service through voice-based interactions.Key ResponsibilitiesHandle customer calls related to policy renewals and retention.Ensure timely follow-up with existing customers for policy continuation.Deliver high-quality customer service while focusing on renewals.Maintain strong communication in both English and Hindi.Address customer queries effectively and resolve issues promptly.Achieve renewal targets and ensure customer satisfaction.Participate in mock calls and demonstrate product understanding.Qualifications & Skills RequiredEducation: Graduate (Full-time/Part-time).Experience: 0-2+ years (Freshers welcome).Strong verbal communication in English & Hindi.Clear thought process and understanding of call centre operations.Knowledge of customer service & sales skills.Ability to explain: Why ICICI Lombard, What is Customer Service, and What qualities are needed for Customer Care Executives.Work EnvironmentWorking Days: 5 days a week.Week Off: 2 days (rotational).Shift Timings: Fixed shift, 9:30 AM 7:00 PM.Process: Voice-only (No transport provided).Salary & BenefitsFresher CTC: 1.75 LPA (Approx. 12,500 in-hand/month).Experienced CTC (02+ years): Up to 2.50 LPA (Approx. 18,000 in-hand/month).Attractive performance-based incentives.Skills:SalesCommunication00Experience: Not specifiedQualification Requirements: Graduation (10 + 2 + 3)About the CompanyName: ICICI LombardAddress:Area: Opp. Vashi Station Vashi,City: Navi Mumbai-Pincode: 400705Street: 13th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall,Location Link: View on MapHiring Need: Immediate

We are looking for a Back Office Officer in Dehradun, India, to support daily operations and ensure smooth functioning of our office tasks. This role is perfect for fresh graduates or individuals with up to two years of experience.Key Responsibilities include:1. **Data Entry**: Accurately input and manage data in our systems to maintain up-to-date records.2. **Documentation Support**: Assist in handling important documents, ensuring they are organized and easily accessible.3. **Communication**: Collaborate with other team members and departments to facilitate workflow and resolve issues.4. **Reporting**: Prepare regular reports on daily activities and tasks to help management track progress and improvements.5. **Customer Assistance**: Address inquiries and provide support to customers as needed, helping enhance their experience with our services.Required skills and expectations include:- **Attention to Detail**: You should be thorough and meticulous in your work to avoid errors and ensure accuracy in data handling.- **Communication Skills**: Effective verbal and written communication is essential for interacting with colleagues and clients.- **Organizational Skills**: The ability to prioritize tasks and manage time efficiently is crucial for maintaining productivity.- **Basic Computer Proficiency**: Familiarity with standard office software and tools, like MS Office, is necessary for performing daily tasks.- **Team Player**: A willingness to collaborate openly with others and contribute positively to the team environment is expected.

We are looking for a dedicated Back Office Officer in Delhi with 0 to 2 years of experience. This full-time role involves supporting various administrative and operational tasks within the office.The key responsibilities include:- **Data Entry:** Accurately inputting information into computer systems and databases, ensuring data is correct and up to date.- **Record Maintenance:** Organizing and maintaining physical and digital files to ensure easy access and retrieval of documents when needed.- **Customer Support:** Assisting customers and clients via phone or email, providing them with information and resolving basic queries.- **Report Generation:** Preparing simple reports and summaries of data to assist in decision-making processes.- **Administrative Tasks:** Supporting day-to-day office operations by handling incoming calls, scheduling appointments, and managing correspondence.Candidates should possess strong attention to detail and excellent organizational skills. Good communication skills, both verbal and written, are essential for effective interaction with colleagues and customers. Familiarity with basic computer applications, including word processing and spreadsheets, is expected. We seek team players who can adapt quickly to changes and work efficiently under pressure. A positive attitude and willingness to learn will help you succeed in this role.

We are looking for a dedicated Back Office Officer to support our operations in Chandigarh, India. In this full-time role, you will manage various administrative tasks while ensuring smooth office functions. This position is ideal for candidates with 0 to 2 years of experience and a minimum education level of 12th pass.Key Responsibilities:- Data Entry: Accurately input data into our systems to maintain up-to-date records and information.- Documentation: Organize and maintain important company documents and files, ensuring quick retrieval when necessary.- Customer Support: Assist in managing customer queries and concerns by providing timely information and feedback.- Inventory Management: Track supplies and equipment, ensuring that stock levels are maintained and requests for materials are processed efficiently.- Reporting: Prepare and submit reports related to various operations and activities, keeping management informed of any issues.Required Skills and Expectations:Candidates should have strong organizational skills, allowing them to manage multiple tasks efficiently. Attention to detail is essential for accurate data entry and documentation. Proficiency in basic computer applications, including MS Office, is expected. The ideal candidate should have good communication skills, both written and verbal, to interact positively with team members and clients. A proactive attitude and the ability to work collaboratively in a team environment are highly valued.