Call Center Operations Jobs

Key ResponsibilitiesData Entry & Database Management: Accurately enter, update, and maintain client records, operational logs, transactions, and inventory data across company databases and ERP systems.Documentation & Filing: Prepare, review, verify, and organize physical and digital documents, reports, contracts, and internal correspondence for compliance and accuracy.Operational & Administrative Support: Support sales, finance, HR, or logistics teams by preparing purchase orders, processing invoices, drafting routine communications, and scheduling workflow tasks.Reporting & Analysis: Compile regular daily, weekly, or monthly operational summaries, sales figures, or activity reports using spreadsheets for department managers.Inquiry & Process Resolution: Coordinate with internal departments and external vendors to address operational queries, resolve data discrepancies, and track status requests.Compliance & Quality Control: Ensure all back-office workflows and record-keeping procedures strictly adhere to internal SOPs and regulatory compliance standards.

International Telecaller Process: (Blended - Voice/Email/Chat) Location: Airoli, Navi Mumbai Criteria:* Graduate OR HSC with 6 month Experience (On Paper)* Good Communication Skills* HSC Certificate Mandatory* LGBTQ+ & PWD Candidates are Encouraged to Apply Salary:* 28,000 In-hand* 35000 CTC Shift: 247 Rotational Shifts Working Days: 5 Days Working Week Off: 2 Rotational Week Offs Perks:* One-Way Cab Facility (As Per Shift Timings)* Internal Job Posting (IJP) Opportunity After 1 Year* Gym Facility* Provident Fund (PF)*Interested people can call on this number HR* *91 84240 18670** HR Round* Assessment* Operations Round

We are looking for an International Telecaller to join our team in Vashi, Navi Mumbai. The ideal candidate will have 1 to 3 years of experience in telecalling and be skilled in communicating effectively with clients from various countries.Key Responsibilities:1. Outbound Calling: Make international calls to potential clients, introducing our products and services clearly and persuasively.2. Customer Engagement: Build a good rapport with customers, understanding their needs and responding to inquiries in a professional manner.3. Lead Generation: Identify and create leads through effective communication, ensuring accurate data collection for follow-ups.4. Follow-Up Calls: Conduct follow-up calls with leads to enhance conversion rates and keep the customers informed about our offerings.5. CRM Management: Update and maintain customer information in the CRM system promptly, ensuring data accuracy and integrity.Required Skills and Expectations:Candidates must have a minimum of a 12th-grade education and prior experience in international telecalling. Proficiency in English, along with excellent verbal communication skills, is essential. A good understanding of various cultures will help in effectively engaging with clients. Candidates should be self-motivated, goal-oriented, and capable of managing time efficiently to meet daily targets. A friendly attitude and strong problem-solving capabilities are also crucial for success in this role.

We are looking for a motivated Back Office Manager to join our team in Masjid Bunder, Mumbai. This full-time position is an excellent opportunity for freshers who have completed their 12th grade and are eager to grow in a supportive work environment.Key Responsibilities:1. Administrative Support: Assist in daily office tasks including filing documents, managing schedules, and coordinating meetings to ensure smooth operations.2. Data Management: Maintain and organize important records and databases, ensuring all information is accurate and easily accessible for team members.3. Communication: Serve as a point of contact for internal teams, relaying messages and facilitating communication to promote teamwork and efficiency.4. Inventory Management: Monitor office supplies and inventory, placing orders as needed to ensure that all necessary materials are available.5. Customer Service: Handle inquiries and requests from clients and customers in a friendly and professional manner, helping to resolve issues as they arise.Required Skills and Expectations:Candidates should possess strong organizational skills and attention to detail. Flexibility and the ability to adapt to various tasks are essential, as is a willingness to learn new skills. Effective communication is crucial, along with proficiency in basic computer applications such as Microsoft Office. The ideal candidate will demonstrate a positive attitude and a commitment to teamwork, contributing positively to our office environment. Female candidates are preferred for this role.

International Lead Generation Executive (Morning Shift)Position: International Lead Generation Executive (Voice Process)Job Responsibilities:Contact international customers through outbound calls.Explain insurance comparison services.Generate qualified leads and transfer interested customers to the Sales Team.Ensure high-quality customer interaction and meet daily targets.Eligibility:Freshers, Domestic BPO Experience & International Experience candidates can apply.Excellent spoken English is mandatory.No MTI or pronunciation issues.Strong communication and interpersonal skills.Job Details:Hiring Zones: South Delhi & West DelhiShift: 5:00 AM

We are looking for a Computer Operator based in Surat, who will support our team by performing various tasks on computers. The ideal candidate should be a female with 1 to 2 years of experience in similar roles and must have completed at least their 12th grade education. This is a full-time position that requires working from the office.Key Responsibilities:- Data Entry: Accurately input various types of data into computer systems, ensuring that all information is correct and complete.- File Management: Organize and maintain electronic files, making it easy to retrieve important documents when needed.- Technical Support: Assist colleagues with basic computer-related issues, helping to troubleshoot problems and ensure smooth operations.- Report Generation: Create and update reports using software programs, providing necessary information to management and team members.- Communication: Respond to emails and internal messages promptly, facilitating good communication within the team.Required Skills and Expectations:The candidate must have strong computer skills, particularly in using various software applications like Microsoft Office. Basic knowledge of hardware and software systems is also essential. Good communication skills are necessary for effective interaction with coworkers. The ability to manage tasks under pressure and pay close attention to detail will be important. Finally, candidates should be reliable, punctual, and capable of working independently as well as part of a team.

We are looking for an experienced Call Center Manager to oversee our call center operations in Lucknow. The ideal candidate will have 3 to 9 years of experience in a similar role and a strong understanding of customer service practices.Key Responsibilities:- Team Leadership: Manage a team of call center agents, providing guidance and support to enhance performance and meet targets.- Performance Monitoring: Track key performance indicators (KPIs) such as call volume, response time, and customer satisfaction to ensure optimal service quality.- Training and Development: Conduct training sessions for new hires and ongoing coaching for existing staff to improve skills and service delivery.- Process Improvement: Identify areas for improvement in call center processes and implement changes to enhance efficiency and productivity.- Reporting: Prepare regular reports on call center performance for senior management, ensuring transparency and providing insights for future strategies.- Customer Relationship Management: Engage with customers as necessary to resolve issues and promote a positive customer experience.Required Skills and Expectations:The successful candidate should possess strong leadership skills, with the ability to motivate and manage a diverse team. Excellent communication skills are essential for interacting with both staff and customers. Proven analytical skills are crucial for assessing performance data and making informed decisions. The ideal candidate should also demonstrate problem-solving abilities and have a strong customer-focused mindset. Familiarity with call center technology and CRM systems is preferred.

- Lead a team of BPO agents: You will be responsible for overseeing and guiding a team of BPO agents to ensure they meet performance targets and deliver excellent customer service.- Monitor team performance: Keep track of key performance indicators (KPIs) such as call quality, productivity, and customer satisfaction to identify areas for improvement and provide feedback to team members.- Conduct training and coaching sessions: Develop training programs and provide continuous coaching to help team members improve their skills and knowledge.- Handle escalations: Address customer complaints or complex issues that require escalation, ensuring timely resolution and customer satisfaction.- Collaborate with other departments: Work closely with other departments to streamline processes, resolve issues, and enhance overall operations.- Provide regular reports: Prepare and present reports on team performance, trends, and recommendations for improvement to senior management.Skills and Expectations:- Strong leadership skills: Ability to motivate, inspire, and lead a team to achieve goals.- Excellent communication skills: Clear and effective communication with team members, clients, and other departments.- Problem-solving abilities: Capacity to quickly identify and address issues to ensure smooth operations.- Customer-focused mindset: Dedication to providing exceptional service and ensuring customer satisfaction.- Adaptability: Ability to handle a fast-paced and constantly changing work environment.

As a Telecalling Executive, your main responsibility will be to make outbound calls to potential customers and persuade them to purchase products or services. You will also handle incoming calls and address customer inquiries or complaints. Additionally, you will maintain call records and update customer databases.Key Responsibilities:- Make outbound calls to potential customers to promote products or services- Handle incoming calls and address customer inquiries or complaints- Maintain call records and update customer databasesRequired Skills and Expectations:- Excellent communication and persuasion skills- Ability to handle rejection and remain resilient- Basic computer skills to update customer databases- Strong customer service orientation- Ability to work independently and as part of a team- Willingness to work from the office and adhere to company policies and procedures

- Make outbound calls to potential customers: Reach out to potential customers in international markets through phone calls to promote products or services.- Communicate product information and answer customer queries: Provide detailed information about products and services offered by the company and address any questions or concerns the customer may have.- Generate leads and set up appointments: Identify and qualify potential leads for the sales team, and schedule appointments for further discussion or demonstration of products.- Maintain call records and update customer information: Keep detailed records of all calls made, including customer interactions and feedback, and ensure customer details are up to date in the database.Required Skills and Expectations:- Excellent communication skills: Ability to clearly and effectively communicate over the phone with international customers.- Strong sales skills: Experience or aptitude for sales, with the ability to pitch products and close deals.- Good listening skills: Ability to attentively listen to customer queries and address them effectively.- Basic computer skills: Proficiency in using computer applications for maintaining call records and updating customer information.- Willingness to work in a target-driven environment: Ability to work towards set targets for lead generation and appointment setting.

We are looking for a Collection Telecaller who can communicate confidently with customers and assist in recovery of outstanding payments through calls.Key Responsibilities:Make outbound calls to customers regarding pending paymentsFollow up with customers for payment collectionExplain dues, payment methods, and deadlines clearlyMaintain accurate call records and payment statusCoordinate with the recovery/operations teamAchieve daily and monthly collection targets.Eligibility Criteria:Minimum qualification: 10+2 / Graduate preferredFreshers can apply (experience in telecalling/collection is an advantage)Good communication skills in Hindi (English is a plus)Basic knowledge of MS Excel and calling systemsAbility to handle customer objections politely.Skills Required:Strong convincing and negotiation skillsPatience and professional behaviorTarget-oriented mindsetAbility to work under pressure.Salary & Benefits:Fixed salary + attractive incentivesPerformance-based growth opportunitiesSupportive work environment

ResponsibilitiesPlease do not source Muslim candidates, as the hiring manager already has many in her team. Having too many from one community can make it hard to manage leaves during festivals.The client is hiring three Customer Service Executives:Executive (1-2 years): Fluent in English and Telugu.Candidate will be on third party payroll.We can also source candidates completed HSC, with 2-3 years of experience in customer service roles and with excellent communication skills. Also candidates who have completed their degrees through correspondence can be considered.6 Days working - Monday to SaturdayShift timing: 9:30 am to 6:30 pm

As a Back Office Officer in Gwalior,India, you will be responsible for handling administrative tasks to ensure smooth operations. Your key responsibilities include data entry, maintaining records, organizing files, and supporting the team with day-to-day tasks. We are looking for someone with strong attention to detail, excellent organizational skills, and the ability to work efficiently in a fast-paced environment. A minimum of a 10th pass education and up to 2 years of experience in a similar role are required. This is a full-time position based in our office location.

Customer Service + Renewals (Experienced)Locations: Kochi (High Priority)Languages: English+ Telugu/MalayalamEligibility: HSC Pass Age: 2235Experience: Min. 1 year in Customer Service / Renewals / UpsellingSalary: 18,000 22,000 In-Hand (Based on last drawn)Shift:Females: 10 AM 7 PMMales: 12 PM 9 PM

Key Responsibilities:1. Data Management & DocumentationMaintain and update company databases and recordsProcess and verify documents, forms, and applicationsEnsure accuracy and confidentiality of data2. Administrative SupportHandle day-to-day back office operationsPrepare reports, MIS, and documentation as requiredAssist different departments with administrative tasks3. Coordination & CommunicationCoordinate with internal teams for information flowSupport front office / sales / accounts teamHandle email correspondence and internal communication4. Record Keeping & FilingMaintain proper filing systems (physical & digital)Track important documents, invoices, and recordsEnsure easy retrieval of data when required5. Billing & ProcessingAssist in invoice processing and follow-upsMaintain records of transactions and paymentsSupport accounts team in reconciliation activities6. Compliance & AccuracyEnsure work is done as per company policiesMaintain confidentiality of sensitive informationMinimize errors in data entry and reporting