Bulk Hiring Fresher Jobs in Mumbai

Job SummaryAn Air Hostess is responsible for ensuring the safety, comfort, and well-being of passengers throughout the flight. The role includes providing exceptional customer service, conducting safety procedures, handling in-flight emergencies, and representing the airline with professionalism and grace.Key Responsibilities1. Passenger ServiceGreet passengers warmly and assist them during boarding and disembarkationHelp passengers find seats, stow luggage, and settle comfortablyAddress passenger questions, requests, or special needsProvide assistance to elderly passengers, children, and persons with reduced mobility (PRM)2. Safety ProceduresConduct pre-flight safety checks of the cabin and equipmentDemonstrate safety instructions and emergency proceduresEnsure compliance with all aviation safety regulationsAssist during emergencies such as medical issues, turbulence, or evacuationsOperate safety equipment as required3. In-Flight ServiceServe meals, snacks, and beveragesHandle duty-free sales (where applicable)Maintain cleanliness and order in galley and cabin areasMonitor passenger behavior and ensure comfort throughout the flight4. Customer Care & Conflict ResolutionProvide high-quality service and maintain a friendly atmosphereAddress complaints or conflicts calmly and professionallyResolve passenger issues using discretion and empathyHandle difficult or anxious passengers with patience5. Communication & CoordinationWork closely with the cabin crew team and flight deckReport any irregularities or incidents to the Cabin SupervisorCommunicate important announcements clearly to passengers6. Pre-flight & Post-flight DutiesAttend pre-flight briefings to understand flight details, passenger profiles, and service updatesEnsure sufficient stock of in-flight suppliesComplete post-flight reports and documentationPerform cabin checks after landingRequired Skills & QualificationsSkillsExcellent communication and interpersonal skillsStrong customer service orientationAbility to remain calm under pressureGood problem-solving and decision-making abilitiesProfessional grooming and appearanceTeamwork and collaboration skillsCultural sensitivity and emotional intelligenceQualificationsMinimum: 10+2 (Higher Secondary)Diploma or certification in aviation/hospitality (preferred)Fluency in English; additional languages are an assetBasic knowledge of first aid (training provided)Must meet airline-specific height, BMI, and grooming criteriaMust hold a valid passport and be willing to travel extensivelyWork EnvironmentVariable working hours including nights, weekends, and holidaysExtensive travel, layovers, and time away from homeFast-paced environment requiring physical staminaWorking at high altitudes and confined spaces inside aircraft