handle inbound/outbound customer calls professionally and efficiently
resolve customer queries and complaints with appropriate solutions
assist clients in understanding and applying for various msme schemes.
conduct telephonic outreach to potential and existing clients to offer msme schemes.
make daily 75 to 100 calls & maintain xls reports
use social media - facebook, instagram to promote services
maintain detailed records of client interactions and msme zed processing activities.
achieve daily, weekly, and monthly tele calling and msme zed certificate targets.
provide exceptional customer service by answering queries and resolving issues promptly.
collaborate with the sales and underwriting teams to streamline the zed certificate process.