Certinova Management Pvt. Ltd

Noida Sector 62

Job Description: To ensure recruitment policy/process are adhered in entire recruitment and selection process To ensure timely hiring of quality manpower as per business need and process guidelines within set timelines Sourcing and attracting candidates by using databases, job portals etc Conducting interviews and filtering candidates for open positions Perform job and task analysis to document job requirements and objectives Scheduling Interviews and Follow-ups with candidates Maintain contact with the offered candidates till their joining and so on Formulate Job Descriptions & specifications in consultations with Functional Heads Preparing and issuing offer letter to selected candidates To ensure Joining Formalities and on-boarding process as per the protocols To provide support in all other HR interventions pertaining to recruitment To establish good rapport and interpersonal relations with candidate and relevant stake holders To ensure the utilization of recruitment expenses as per the recruitment/manpower budget To have complete orientation of Disha recruitment module To keep track of recruitment metrics (e.g. TAT, Cost, SRF etc.) To act as a single point of contact for managers regarding recruitment requirements To ensure 100% compliance of Newly hired employees (Documentation Reaching out to technical team for HRIS related concerns and get them resolved. Managing the Payroll related queries as first point of contact and further escalate to the Payroll SPOC

- Outbound Calling: Initiate calls to potential customers to promote products or services. Follow up on leads generated through various channels.- Lead Generation: Identify and qualify potential leads for the sales team. Utilize various methods such as cold calling, email campaigns, and social media to generate leads.- Direct Sales: Close deals by persuading potential customers to purchase products or services. Provide detailed information about the offerings and answer any questions.- Inside Sales: Conduct sales activities over the phone or online. Build and maintain relationships with customers to ensure repeat business.- Cold Calling: Contact potential customers who have not expressed interest in the product or service before. Engage them in a conversation to present the benefits and address any objections.- Negotiation Skills: Negotiate terms and pricing with customers to secure profitable deals. Understand the customer's needs and find solutions that meet both parties' requirements.- Problem Solving: Identify challenges in the sales process and find creative solutions to overcome them. Address customer concerns effectively to drive sales.- Pressure Handling: Work efficiently under pressure to meet sales targets and deadlines. Stay calm and focused during high-stress situations to achieve desired results.Required Skills and Expectations:1. Strong communication skills to effectively interact with customers.2. Proven track record in sales with a focus on results and exceeding targets.3. Ability to work independently and as part of a team to achieve sales goals.4. Good organizational skills to manage leads and follow-up tasks efficiently.5. Willingness to learn and adapt to new sales techniques and strategies.6. Persistence and resilience to handle rejection and keep a positive attitude towards achieving sales objectives.

Handle inbound/outbound customer calls professionally and efficientlyResolve customer queries and complaints with appropriate solutionsAssist clients in understanding and applying for various MSME schemes.Conduct telephonic outreach to potential and existing clients to offer MSME Schemes.Make daily 75 to 100 calls & Maintain XLS reportsUse Social Media - Facebook, Instagram to promote servicesMaintain detailed records of client interactions and MSME ZED processing activities.Achieve daily, weekly, and monthly telecalling and MSME ZED Certificate targets.Provide exceptional customer service by answering queries and resolving issues promptly.Collaborate with the sales and underwriting teams to streamline the ZED certificate process.