Key Responsibilities
Manage overall hotel operations including front office, housekeeping, food & beverage, and maintenance.
Ensure high standards of guest service and customer satisfaction.
Supervise, train, and motivate hotel staff.
Handle guest complaints and resolve issues professionally.
Monitor room occupancy, reservations, and revenue performance.
Prepare budgets, control expenses, and maximize profitability.
Ensure compliance with hotel policies, safety regulations, and hygiene standards.
Coordinate with vendors and suppliers for hotel requirements.
Maintain quality standards for cleanliness, hospitality, and facilities.
Develop marketing and promotional strategies to increase business.
Conduct performance evaluations and staff scheduling.
Prepare operational reports and management updates.
Benefits
Air Ticket
Medical
Meal