Hiring Fresher / Customer Support Executive / 10th Pass

Job Description

Position: Customer Support Executive

Location: Vasai, Maharashtra

Industry: Anchor Brand / Consumer-Facing Services

Employment Type: Full-time - 9-6 fix time - Mon to Sat

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our team at our Vasai location. The ideal candidate will be responsible for handling customer queries across multiple channels while simultaneously managing KYC documentation and verification as per company and regulatory guidelines. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently.

Key Responsibilities

Customer Support

Handle inbound and outbound customer queries via phone, email, WhatsApp, or chat.

Provide accurate information regarding products, services, processes, and policies of the anchor brand.

Resolve customer complaints and issues within defined TATs while maintaining high customer satisfaction.

Maintain professional and empathetic communication with customers at all times.

Escalate complex or unresolved issues to the relevant internal teams.

KYC Documentation & Verification

Collect, verify, and process customer KYC documents (Aadhaar, PAN, address proof, etc.).

Ensure completeness and accuracy of all KYC records as per company standards.

Identify discrepancies or missing documents and follow up with customers for resolution.

Maintain proper digital and physical records of KYC documentation.

Adhere strictly to compliance, data privacy, and regulatory guidelines.

Coordination & Reporting

Coordinate with internal teams such as operations, compliance, and backend support.

Update customer interactions, KYC status, and remarks in CRM or internal systems.

Prepare basic daily/weekly reports related to customer queries and KYC processing.

Required Skills & Competencies

Excellent verbal and written communication skills (English, Hindi; Marathi preferred).

Strong customer-handling and problem-solving abilities.

Good attention to detail, especially for documentation and verification tasks.

Basic computer knowledge (MS Excel, Word, CRM tools).

Ability to multitask and work under deadlines.

High level of integrity and confidentiality handling sensitive customer data.

Eligibility Criteria

Minimum qualification: HSC / Graduate (any stream).

03 years of experience in customer support, backend operations, or KYC process preferred.

Freshers with good communication skills may also apply.

Candidates from VasaiVirar or nearby locations preferred.

Working Hours & Benefits

6 days working (as per company policy).

Fixed salary + performance-based incentives.

On-the-job training provided.

Growth opportunities within the organization.

Why Join Us?

Opportunity to work with a reputed anchor brand.

Stable role with a mix of customer interaction and backend operations.

Skill development in customer support, compliance, and documentation processes.

• Experience

  0 - 2 Years

• No. of Openings

  15

• Education

  10th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Evershine, Vasai East