Opening For Customer Relationship Manager

Role Summary

The CRM Manager is responsible for managing customer relationships, improving customer experience, and ensuring effective use of CRM systems to support business growth, client retention, and revenue generation.

Key Responsibilities

CRM Strategy & Management

Develop and implement CRM strategies to improve customer engagement and retention

Manage and optimize the CRM system to ensure accurate data tracking and reporting

Analyze customer data to identify trends, opportunities, and areas for improvement

Customer Relationship Management

Build and maintain strong relationships with clients

Ensure timely communication and follow-up with customers

Handle escalations and resolve customer issues efficiently

Sales & Revenue Support

Work closely with sales and marketing teams to track leads and conversions

Monitor customer lifecycle and ensure maximum client retention

Support revenue growth through upselling and cross-selling opportunities

Data Management & Reporting

Maintain accurate customer records and database hygiene

Generate regular reports on customer activity, sales performance, and retention metrics

Provide insights to management for decision-making

Team Leadership & Coordination

Lead and guide the CRM team to achieve targets

Assign tasks, monitor performance, and ensure productivity

Coordinate with internal departments for smooth operations

Key Skills Required

Strong communication and interpersonal skills

Proficiency in CRM software and MS Excel

Analytical and problem-solving skills

Leadership and team management abilities

Attention to detail and process-oriented mindset

Experience Required

3+ years of experience in CRM, customer relationship management, or related roles

• Experience

  5 - 10 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  32/B chrystal plaza ,duthie school road, wcc junction,nagercoil