Customer Care Executive (Freshers) Lucknow

We are looking for a motivated Customer Care Executive to join our team in Lucknow. The ideal candidate will assist customers by providing accurate information and resolving their issues.

Key Responsibilities:

1. **Customer Support**: Engage with customers through various channels, including phone, email, and chat, to address their inquiries and provide prompt solutions.

2. **Issue Resolution**: Identify and troubleshoot customer problems efficiently while ensuring a positive experience throughout the interaction.

3. **Product Knowledge**: Maintain a thorough understanding of our products and services to effectively assist customers and provide appropriate recommendations.

4. **Record Keeping**: Accurately document customer interactions and feedback in our system to help improve service quality and maintain records for future reference.

5. **Team Collaboration**: Work closely with other team members and departments to ensure a smooth customer experience and share insights to enhance overall service.

Required Skills and Expectations:

Candidates should possess excellent communication skills in both English and Hindi, along with a friendly and professional demeanor. A basic understanding of computer systems is essential, along with strong problem-solving abilities. The ideal candidate will also demonstrate patience and empathy, prioritizing customer satisfaction. Candidates should be adaptable and willing to learn, as this role may involve handling various customer-related tasks. A minimum qualification of a 12th pass is required, and we welcome applicants with 0 to 2 years of experience.

• Experience

  0 - 2 Years

• No. of Openings

  840

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days