Collection Executive - Freshers (Female Candidates Required)

0 - 3 Years
50 Openings
1.3 - 2.8 Lac/Yr
Posted today
Face-to-Face interview
Patna

Key Skills

Cash Collection Credit Control Upselling BPO Operations Negotiation Skills Convincing Power Inbound Process Collections Recovery Strategic Communication

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Job Description

We are seeking a dedicated and motivated Collection Executive to join our team in Patna. This is a full-time position suitable for female candidates with 0 to 3 years of experience. The ideal candidate will help manage and recover outstanding debts while maintaining customer relationships.

Key Responsibilities:

1. **Debt Collection**: Contact customers via phone, email, or in-person to collect overdue payments and resolve payment issues while ensuring a professional and courteous approach.

2. **Account Management**: Maintain accurate records of customer interactions, payment agreements, and follow-up actions within our collection system to ensure up-to-date information.

3. **Dispute Resolution**: Handle customer queries and complaints related to billing or payments, working to resolve disputes amicably and efficiently.

4. **Reporting**: Prepare and submit regular reports on collection progress, outstanding accounts, and payment statuses to the management team for analysis and strategy development.

5. **Compliance**: Follow all company policies and legal requirements related to debt collection, ensuring adherence to ethical standards and practices in communications with customers.

Required Skills and Expectations:

Candidates must have a bachelor’s degree and preferably some experience in customer service or collections. Strong communication skills, both oral and written, are essential to effectively interact with clients. Candidates should be organized, detail-oriented, and able to work independently in a fast-paced environment. Additionally, candidates should have basic proficiency in computer applications to manage records and reports. A positive attitude and the ability to negotiate are vital for success in this role.