We are looking for an Airport Representative to join our team in Chandigarh, India. This role is suitable for candidates with no prior experience or up to six years of experience. Your main responsibility will be to assist travelers at the airport, ensuring they have a smooth experience.
Key Responsibilities:
- **Customer Assistance**: Greet and assist passengers with their queries, providing information on flight details, terminal locations, and airport services.
- **Check-in Support**: Help passengers with the check-in process, ensuring they have the necessary documentation and guiding them through baggage drop-off.
- **Problem Resolution**: Address any issues or complaints from passengers, working quickly to find solutions and escalate matters if necessary.
- **Coordination with Airlines**: Collaborate with airline staff to relay important flight information and help manage passenger flow, especially during busy periods.
- **Safety and Compliance**: Ensure that all airport safety protocols are followed while assisting passengers, maintaining a secure environment for everyone.
Required Skills and Expectations:
Candidates should have a friendly and approachable demeanor, with excellent communication skills in both English and Hindi. The ideal applicant should be able to handle stressful situations calmly and work well in a team. Basic computer skills are essential to assist with check-in processes and information dissemination. A willingness to learn and adapt to new challenges is important for success in this role.