Airport Guest Relationship Executive (Freshers) Kolkata

As an Airport Guest Relationship Executive, you will play a vital role in ensuring a positive experience for travelers at the airport. Your primary responsibility will be to assist guests, answer their queries, and help them navigate the airport environment smoothly.

Key Responsibilities:

- Guest Assistance: Provide support to guests by answering questions, guiding them to various airport facilities, and ensuring their needs are met.

- Check-In Support: Assist guests during the check-in process, helping them with procedures and ensuring a hassle-free experience.

- Handling Complaints: Address any concerns or complaints from guests promptly and professionally, ensuring they feel heard and valued.

- Information Dissemination: Share important information about flight schedules, boarding gates, and any other relevant updates to keep guests informed.

- Feedback Collection: Gather feedback from guests about their experiences at the airport, which will help improve services.

Required Skills and Expectations:

- Communication Skills: Strong verbal communication is essential to interact effectively with guests and provide clear information.

- Customer Service Orientation: A genuine desire to help others and maintain a friendly attitude throughout the interaction with guests is necessary.

- Problem-Solving Abilities: Ability to think quickly and offer solutions to any challenges faced by guests during their journey.

- Team Player: Willingness to work collaboratively with fellow staff members to ensure efficient airport operations.

- Basic Computer Knowledge: Familiarity with basic computer systems and software to assist in various tasks is required.

This position is suitable for individuals who are enthusiastic and passionate about providing excellent customer service in a dynamic environment.

• Experience

  0 - 2 Years

• No. of Openings

  70

• Education

  12th Pass

• Role

  Airport Guest Relationship Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 30 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, PF, Travel Allowance (TA), Mobile Allowance, Food/Meals, 5 Working Days, One-way Cab, Two-way Cab

• Face Interview Location

  Plot No 161, Ultadanga Main Rd, CIT Scheme VII M , Ultadanga, Kolkata, West Bengal 700054