Value Consulting

Okhla, Delhi

Responsibilities:Service Desk Call taking profile.Respond to the issues reported by customer predominantly through voice and emails, chat, etc.Identify, investigate, and diagnose the issue.Provide resolution to customer based on in scope processes.Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group.Achieve defined targets.L1 Support for Resident, Non-Resident Guests & BelvedereL1 Support for Hotel Staff for Team InternetWi-Fi assistance for Hotel Events/Conferences.Work experience: Excellent verbal and written communication skills with email etiquette and customer service skillsGood Analytical skillsBasic knowledge of IT infrastructure, Tools and networkProficient in Ms OfficeWilling to work in Rostered shifts as per project requirement.

ResponsibilitiesParticipate in software development lifecycle, specifically test design, execution and debugging required to achieve successful implementation of integrated solutions within the product portfolio.Complete coding, testing, defect fixes, and production support, using agile methodologies.Developing products dealing with scalability, availability, reliability.Proven ability to deliver software that meets functional and non-functional requirements, quality metrics.Ability to learn new technologies and processes and quickly apply them to the overall development effort.Ability to work on Enterprise level application.Required Technical and Professional ExpertiseKnowledge of Core Java, J2EE, JSP, Servlet, REST API.Knowledge of IBM Engineering lifecycle Mgmt Product Suite is an added advantageFamiliarity with any one RDBMS database like ORACLE or DB2 is required.Experience in writing Junit is required.Experience on distributed systems development.

Job Responsibilities:Perform inter-system reconciliation, track funds and make sure they are applied to appropriate transactions.Liaising with agents/counterparties/clients to solve queries and discrepancies related to the process.Timely escalating outstanding issues to Client Working in teams.Handling different stages of life cycles of financial products.These stages can be-KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, confirmations of trade, corporate actions, tax operations.Timely escalations of outstanding issues to clients.Preparing internal and client reports as per process requirements.

Apply on this Link for fast response : ResponsibilitiesMin 1 year of Hands-on experience in API testing Manual and Automation techniques and tools.Should have experience in Mobile testing on Android and Ios applicationsOwnership of product releases end to end with agreed quality metrics for the product deliverable.Hands-on experience in developing, maintaining, and updating automation test scriptsExperience using source code management tools such as GIT, BitbucketHands-on experience in implementing and maintaining Web/Mobile applications automation framework for the project.Strong programming, debugging, and troubleshooting skillsStrong understanding of QA methodologies and the software development life cycleWill be responsible to participate in code reviews from the standpoint of QAResponsible for communication with the clients and the stakeholdersGood Experience in API automationMaintain detailed testing documentation related to the software or systemImplementation, monitoring, and reporting on QA KPIsWorking with other QAs and the Delivery Principal to provide the guidelines and support to ensure high-quality solutions

Roles & ResponsibilitiesThe Network Administrator plays a vital role in designing, implementing, managing, and maintaining the organization's network infrastructure. They are responsible for ensuring the stability, security, and performance of the company's computer networks.Responsibilities:Plan, design, and implement network architecture to meet the organization's needs.Deploy and configure network hardware and software components, including routers, switches, firewalls, and wireless access points.Monitor network security to protect against unauthorized access, data breaches, and malware.Implement and manage security protocols and firewall rules.Conduct regular security audits and vulnerability assessments.Perform routine maintenance tasks, including network backups, software updates, and patch management.Troubleshoot and resolve network issues promptly to minimize downtime.Maintain documentation of network configurations and changes.Monitor network performance, bandwidth utilization, and traffic patterns.Identify and resolve network bottlenecks and performance issues.Optimize network infrastructure for maximum efficiency.Provide technical support to end-users for network-related issues.Assist in setting up and configuring network-connected devices.Educate staff on network best practices and security protocols.Develop and maintain disaster recovery and business continuity plans for the network.Conduct regular backups and ensure data integrity.RequirementsBachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).Relevant industry certifications such as Cisco CCNA/CCNP, CompTIA Network+, or equivalent.Proven experience in network administration or a related role.Strong knowledge of network protocols, routing, and switching.Familiarity with network security practices and t

Job DescriptionA Software Tester is a crucial role within a software development team responsible for ensuring the quality, functionality, and reliability of software applications. This role involves designing and executing test cases, identifying defects, and collaborating with developers and other stakeholders to ensure that the software meets the required standards and specifications. The Software Tester plays a critical role in delivering high-quality software products that meet user expectations.Responsibilities :Collaborate with project managers, business analysts, and development teams to understand project requirements and define comprehensive test plans and strategies.Create detailed and comprehensive test cases based on functional specifications, user stories, and software requirements. Define test objectives, scope, and acceptance criteria.Execute manual and automated tests to identify defects, validate functionality, and ensure software quality. Perform functional, integration, regression, and performance testing as required.Defect Identification and Reporting: Identify, document, and prioritize software defects using issue-tracking tools. Clearly communicate defects to developers and work closely to ensure timely resolution.Develop and maintain automated test scripts and frameworks using appropriate testing tools. Automate repetitive test cases to improve testing efficiency.RequirementsBachelor's degree in Computer Science, Information Technology, or a related field.Proven experience as a Software Tester or QA Engineer, preferably in a software development environment.Strong understanding of software testing methodologies, tools, and best practices.Proficiency in manual testing and experience with automation tools and frameworks Familiarity with software development life cycle (SDLC) and Agile methodologies.

Responsibilities Proficient in J2EE, Spring boot, Spring 4.x, JPA (Hibernate), JAX-RS (RESTful web services), JAX-WS (SOAP based web services), JBOSS Application Server 7 on Red hat Linux, Oracle PLSQL, Maven, Version control (Git, Subversion) featuresKnowledge in HTML5 / CSS3, jQuery and Bootstrap mobile development frameworks and Responsive UI development.Knowledge in Jasper Reports, iBatis, Struts, cloud native developmentDesired ProfileBachelors Degree in Computer Science or equivalent.1+ years of relevant industry experience delivering Enterprise IT solutionsExpected to work under minimal supervision and deliver quality solutions within agreed deadlines.Good knowledge in secure coding guidelinesExperience in Agile methodologyReady to Relocate to Dubai

Job RequirementPrior Working experience in ERP Software.Four Plus years of proven experience in SQL development in Oracle or SQL Server databasesHands on experience in SQL/ PL/SQL development in SQL Server databases or OraclePrior experience in Onsite support in ERP and end user training (individual as well as groups).Experience in writing complex stored procedures and queries.Knowledge of ETL concepts and ability to learn new toolCapable of understanding customer requirements and giving them proper solution.Testing the Software before proceeding with client implementation.Performance tuning on large datasetsPreferred SkillsStrong Knowledge in reporting Tools such as Jasper/ Crystal Reports.Knowledge in JAVA and Python are considered to an added advantage for this role.Exceptional communication skillsCapable of understanding and handling the clients requirementReady to relocate to Dubai

We are looking for Technical Support Engineer with experience supporting a global company. A career with our Client provides invaluable experience in an exciting and rapidly expanding market and an opportunity to be part of a global company with numerous offices worldwide and a workforce that includes dozens of different nationalities. This role will report into the Customer Care Manager, based in Dubai. Key Role Responsibilities Troubleshoot and respond to customer issues and provide timely updates and resolutions to customers according to our SLA's Monitor and troubleshoot the system alerts, escalate critical issues, and follow up with various parties through service restoration Participate in on duty rotation during weekends and public holidays when required (once every 6-8 weeks) Manage customers accounts and configurations Resolve product or service issues by investigating the root cause of the problemsEscalate issues to the relevant team internally / externallyEssential Experience Minimum diploma or degree in Information Technology, Computer Science or equivalent Strong troubleshooting and analytical skills Excellent interpersonal skills, good communication skills in English, an additional language will be an advantage Good attention to detail Ability to work effectively under pressure, prioritize tasks and follow processes Demonstrate the motivation to learn new skills and technologies Good understanding of web services, API and IP based protocols Proficient in MS Office applications (Word, Excel). Advanced proficiency in Excel is an advantage Preferably with Customer Service experience in a Telecommunications and IT Industry

Greet and welcome guests in a professional and friendly manner, ensuring a positive first impression.Answer and direct phone calls, taking messages and providing information as needed.Manage and maintain a clean and organized reception area, ensuring it is well-stocked with necessary supplies.Schedule and coordinate appointments and meetings, ensuring all participants are informed and prepared.Receive and process incoming and outgoing mail and packages, distributing them to the appropriate recipients.Assist with administrative tasks such as data entry, filing, and document preparation.Maintain confidentiality and security of sensitive information.Handle customer inquiries and complaints, providing accurate and timely resolution.Collaborate with other team members and departments to ensure smooth operations.Stay updated on organizational policies and procedures to provide accurate information to guests and staff.

Develop and implement a comprehensive SEO strategy to improve search engine visibility and drive organic traffic to the company's Website and Application.Special focus on Digital marketing including all modes of social media Facebook, Instagram, LinkedIn, Twitter, e-mail marketing etc. Optimize website content and architecture to improve relevance and search engine ranking. Monitor and report on the performance of SEO campaigns, using data to make informed decisions and recommendations for optimization. Stay up-to-date with the latest technologies and tools in the SEO space, and make recommendations for investment and implementation as appropriate. Track and analyse website traffic flow and provide regular internal reports on the Digital advertising performance reports and dashboards Conduct on-page and off-site SEO analysis for our website and competitors SEO copywriting for titles, meta for static and category pages LinkedIn B2B leads hunting Email Extracting & Plan Email Campaign Develop, write and publish content for websites and social channels. Run digital campaigns (paid and organic). Experience in Google ads, Facebook ads, LinkedIn ads. Experience in writing article & blogs.

Requirements:1+ year experience with JAVA software development covering the following:- Java naming conventions, OOP- Logging- Maven: As a dependency management tool + POM - Spring integration (TCP factories)Qualifications:- Can manage within Linux OS is a must- Bachelor's degree in IT, Computer Science, Computer Engineering, or similar technical related field- To travel to Dubai- Spring Knowledge is a plusIf you have the above qualifications and can meet our requirements, we are looking for you!